To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
When making purchases in foreign online stores, we are all one way or another faced with the issue of tracking the postal item by which the purchased product is delivered to us.
This article will discuss general issues related to tracking international mail items (IPO). The general principles by which IPOs are divided into tracked and untraceable, the main delivery stages that items go through, will be discussed. The issue of the structure of international tracking numbers assigned to IGOs is separately considered.
We will also talk about average delivery times and factors that greatly influence these terms. A separate section will provide information on the possibilities of tracking IPOs on the websites of state postal services of the countries of the sender and recipient, as well as the use of universal independent services for tracking.
Another additional information You can always find information on these issues, as well as on customs clearance of international mail and the work of individual postal services in the wiki section of this site.
Basic principles Tracked and non-tracked IGOs
Tracked and non-tracked IGOs
IPOs (international postal items) are divided into two main categories:
- Parcels(over 2 kg)
- Small packages(up to 2 kg)
MPOs are also divided into:
- Registered(with tracking capability)
- Unregistered(not trackable)
Parcels, as well as any shipments via EMS, are always a registered shipment, but small packages can be either registered or unregistered.
A registered IPO in the country of departure is assigned a unique 13-digit tracking number, by which you can control the movement of the IPO from sender to recipient, using the tracking services of the national postal operators of these countries or independent tracking services.
The tracking number for registered small packages always starts with a letter R(Registered).
Accordingly, tracking the movement of MPO using tracking services is only possible for EMS shipments, parcels and registered small packages, provided that you know the tracking number.
Examples of tracking numbers:
- CQ123456785US – postal item from the USA (parcel)
- RN123456785US – postal item from the USA (small package)
- EE123456785US – EMS shipping from the USA
- RA123456785CN – postal item from China
- RJ123456785GB – postal item from Great Britain
The last 2 letters in the tracking number indicate the country in which the item is accepted for shipment. You can read more about the structure of the track number in the next section.
When an unregistered MPO arrives in Russia, Russian Post assigns it an internal tracking number of type RA*********RU. This number is internal information of the postal operator and is used for internal accounting of incoming international mail and subsequent settlements with the postal operator of the country of departure.
The recipient can find out this number only upon receipt of the IPO.
Track number structure
According to the rules of the UPU (Universal Postal Union) (standard S10), the IPO track number consists of 9 numbers and 4 letters. Track number structure: XX*********XX, where X are letters and * are numbers.
Example: RA123456785GB
The first two capital Latin letters indicate the type of postal item. Here are the main ones:
- LA-LZ- unregistered MPO weighing less than 2 kg (small package). Not tracked.
- RA-RZ- registered MPO weighing less than 2 kg (small package). Tracked.
- CA-CZ- registered MPO weighing more than 2 kg (parcel). Tracked.
- EA-EZ- registered IGO, issued as express shipment (EMS). Tracked.
Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function of the item number.
At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-alpha-2 code standard. For example CN- China, S.G.- Singapore, G.B.- Great Britain, DE- Germany, US- USA, etc.
2. greatly simplifies the procedure for tracking registered mail items using the track number provided by the user and combines tracking systems of postal services from 27 countries around the world. Allows you to create lists of verified track numbers, keeps statistics of average delivery times for items from different countries. Allows you to predict the time it takes for a shipment to pass through one or another stage of delivery.
3. - can be installed on both PCs and personal mobile devices. The list of supported services includes more than 250 email services. Allows you to create lists of verified track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid for in the store until the moment it is delivered to the recipient.
In addition to the above, there are many other postal tracking services with different possibilities and the different composition of supported mail services, so there is no particular point in listing them. The only thing that stands out a little apart is that it does a good job of tracking China Post parcels, but has a rather inconvenient interface and does not support many of the recently emerged local Chinese logistics companies.
Why does the average buyer need tracking?
In this final section I would like to say a little not only about the technical side of the issue, which the article was devoted to, but also about the psychological side of the issue of tracking. And also talk about the general purposes of tracking.
It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent, say, from China or the USA will reach the recipient in Russia in a week. But, alas, miracles do not happen, and when choosing delivery of goods by the regular state postal service, you need to be mentally prepared for a wait of 3-4 weeks.
During this time, someone will check their track number only a few times to make sure that the shipment is moving, and someone will check their track number several dozen or hundreds of times... Of course, the latter is more typical for newcomers to online shopping and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster! Therefore, you still shouldn’t be so paranoid about tracking issues.
In essence, tracking is a tool for monitoring the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery deadlines. And the shipment tracking data, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the item or the speed of delivery.
Therefore, three main tracking purposes can be defined:
- Informational - when the recipient simply tracks the movement process and delivery time of his shipment, receiving information from tracking systems.
- Control - when the recipient, using information from tracking systems, can control the timing of the shipment at certain stages of its processing and delivery in order to correlate these timing with the control delivery dates and receive any compensation from the postal services in case of non-compliance with these deadlines.
- Evidentiary - when information from tracking systems serves as evidence in possible disputes between the sender and recipient, in case of failure to receive the shipment or its loss (alas, this also happens sometimes)
To reduce the time spent on the tracking process itself, it is of course recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can easily view the tracking results once every 1-2 days. This significantly reduces the time it takes to track all your parcels and saves you stress.
Good luck with your shopping and fast shipping!
Russian Post - how to find out where the package is
One of the most proven and simple methods find out where your parcel is through Russian Post - this is tracking of postal items by item number.
To find out where a particular product is being shipped, recipients and senders need a bill of lading number or a tracking number, or a short TTN. The sender receives such data when registering documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the column called “Tracking Number”, and click “Track”. And within 2 minutes the exact location of the product of interest is known.
This is not possible when the transfer is sent from branches. Such branches are located in small towns and do not have their own base. This is the main reason that the shipment will take place in 2-3 days, and so will the registration.
Immediately after it gets to the department that has its own database, it will be registered. Only after completing this procedure is a special number assigned, and then it is possible to find out the location.
Use our convenient tool and track the location of your mail.
International shipment tracking
International shipments are serviced by the Russian Post International group. A young service that tries to serve clients as comfortably as possible for each of them. When sending, the sender receives a tracking number. If available, they will know where the cargo is at any stage of delivery. Abroad, delivery from this company is carried out by courier into the hands of the addressee.
Everyone can try to use an international service and feel that the world is, in fact, much closer.
Which shipments can be tracked?
Modern senders send everything, literally. It could be:
- registered letter;
- household appliances;
- products;
- furniture.
Even vehicles can be sent by Russian Post. But this is not the entire list of possible assortments. In addition, the person will have a declaration in his hands, with the help of which it is not a problem to find out the exact location of the cargo. And you can do this without leaving your home, as long as you have a computer and access to the Internet.
How to track a parcel by recipient's last name
You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, no need to worry! It is worth contacting the nearest department, where they will quickly restore the TTN number. To renew, a company employee will require a passport and phone number.
Information about Russian Post
Hotline: 8-800-2005-888
Official website: pochta.ru/
Track your parcel: www.pochta.ru/tracking
Help: https://www.pochta.ru/support
How to track a Russian Post parcel
Surely everyone has come across how mail works at least once in their life. Sometimes you never cease to be amazed at the speed and reliability, but there are also moments when the parcel is still not there. It will help you find out where the long-awaited cargo is located. parcel tracking. This is a mail utility that helps identify the location, as well as find out the path traveled. If you don't know how track the parcel by number, Russian Post suggests the following steps:
Thus, just two simple steps will help solve the exciting issue.
What to do if tracking of postal parcels of the Russian Post failed?
We have compiled a list of the most common cases in which this situation is possible, as well as tips for solving them.
- 1. Too little time has passed. Postal workers sometimes simply do not have time to enter data into the database. It is also possible that the foreign parcel did not arrive in the country, therefore there is no information about it. We suggest you try again after a few days.
- 2. Any of the characters entered are incorrect. First of all, you should check the entered number, whether all characters are indicated, and whether all letters are written in Latin letters. If the answer to at least one of these points is “yes,” then correct it and repeat the process.
- 3. You wanted track your parcel from aliexpress, but there is no data about it in the system. Unfortunately, in such situations it is not uncommon that the seller from China decided to save a little and sent parcel without tracking number, and the reported character set is randomly generated characters. In this case, nothing can be done, all you can do is wait.
Brief information on Russian Post parcel numbers
It's no secret that different types parcels have different appearance numbers. What does each of them mean? Let's figure it out.
- 1. Registered letters and small letters parcels within Russia have 14 digits in their body.
- 2. International shipments, as well as parcels and large packages contain 4 letters (2 at the beginning and 2 at the end), and 9 numbers between them. Only numbers starting with the letters V, R, L and C are available for tracking - they indicate the type of shipment. The last 2 letters are the sending country code (RU, US).
- 3. Ems tracking involves searching for a parcel following an expedited delivery route. Their number is almost identical to the international one, but always begins with the letter E.
We hope that our article will help you learn a little more about the procedure for identifying items and save time searching for them.
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