Apple is a well-known brand in the mobile device market. They deliver quality products and provide a highly professional level of support to their customers.
The user relations department occupies a special place in the company. Let's tell you more about it.
Apple Contact Center
The company is international, which means it has its own representative office in each country, which is a completely autonomous unit and is capable of solving the problems of all citizens of the country.
Apple cares about its customers, so the contact center operates around the clock. Employees come on line in shifts to help solve user problems.
Alternative methods of communication
Information about other phone numbers is available on the official Apple website. In the section responsible for support, numbers of all representative offices in the world are available.
The site visitor enters the address or postal code. Next, he selects the product on which he would like to receive information.
A map will be displayed on the screen indicating the nearest sales points and service centers. Addresses and opening hours will be provided.
For the convenience of users, the company uses a unique code for each user. It's called Apple ID. Linking is carried out after purchasing the first company device.
The client will need to register and link bank card to your account. This must be done to pay for a purchase in the Apple store.
In the future, when contacting the customer service department, the user will only need to voice his identifier. The system will recognize him and provide information about his devices.
This account name can be used to get into the private part of the Apple website.
Every week, Apple top managers make serious statements; something is constantly happening in the Apple world. But what if you look inside the company from the other side, from the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and asked him about the peculiarities of working in the most expensive company in the world.
It turned out that Russian support has four departments, each with almost a hundred people, all of them are located in different countries EU. These departments are exclusively dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.
Extreme situations also happen - for example, it takes 2 hours to create an Apple ID for a user, then search in the application, wait for it to load. People who have “suddenly” lost contacts and calendars often contact us; many simply call to find out about the condition of their phone (is it new, is it with a guarantee, PCT). Most often there are no stupid calls.
Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed upon in advance taking into account the employee’s wishes. All the employees are Russian; even during the interview they check their level of Russian language proficiency. Well, you need to know English, of course.
A special iLog application is used for operation. It compares favorably with Salesforce, Oracle and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at the same time it displays articles on solving the problem in real time.
Using iLog, you can disconnect from the operator in one click, get data about the device, including its entire repair history, and use diagnostics to find out what’s wrong with it this moment not this way: detailed information about any component. A user can take and disable FaceTime using another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to track the device even with the user’s knowledge. If an Apple ID is stolen, support looks to see what's wrong with it and asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If a thief even changes the Apple ID himself, then all this is visible and quickly recorded. So they have no chance.
The number of calls depends on the day: Friday is quiet, everyone has turned to their phones and is rushing out into the countryside to “fry meat.” On Monday it’s sold out - everyone remembers their phones. If we take the average - 10 calls per day per person.
On average, Apple support staff earn between €1,000 and €3,000 depending on country and experience. About the ban on Android devices - everyone is free to choose what they like best. Many workers use Android smartphones and feel great.
With the release of iOS 9, support requests have increased - many requests from those who imagine themselves as designers and engineers, and give instructions to fix certain bugs of the operating system. But there are also complaints about the case: for example, iOS 9.0.1 was released due to a bug that caused the iPhone to freeze when updating the device.
We'll continue to take a look behind the scenes at Apple, with more to come.
There are only 11 service centers authorized by Apple in Moscow, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. The operator can reveal “secret” information technical support Apple and then after a ten-minute conversation, which is not very convenient.
Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although a truly official service would accept the gadget under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they take it to an authorized service center for free repair or exchange for a new one, after which you pay for the “repair.”
The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.
- https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, bldg. 13 and metro station Vernadskogo prospekt, 37 Vernadskogo prospekt, building 2, Forum shopping center, 2nd floor
- http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Pole St., 17 c.1.
- http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
- https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
- http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
- http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and m. River Station, Solnechnogorsky proezd, 11 and Domodedovskaya metro station, Generala Belova, 35, M.Video store
- http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
- https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
- http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.
It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.
It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will look at the fastest and effective option requests - online chat. You also need to know English, but first things first.
Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.
First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding in English. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.
Then decide in which area you need help. In my case, these are the Apple ID settings - I don’t fully understand how to properly share purchases on App Store with other users, so in the next menu I select the appropriate item. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.
Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself, and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”
I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when online chat for the problem you are interested in is unavailable - you can simply write about a broken iPhone function in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.
In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.
By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention
If you are faced with a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it’s time to ask the company for support. We'll tell you how to contact Apple technical support in this manual.
Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.
How to contact Apple technical support by phone
The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.
Apple Technical Support Number: 8 495 580 9557
It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.