All kinds of devices designed to make life easier and improve are extremely popular. The technology is becoming more advanced and widespread. But she tends to break down. This means that a household appliance repair shop will always be in demand among the population. What do you need to know to create a successful enterprise in this field?
Beginning of work
First of all, you should officially register your business. Illegal repairs of household appliances are subject to fines and administrative liability. IN government agencies registration, you will be able to choose the legal form of your enterprise.
You can register as individual entrepreneur, but if in the future you plan to cooperate with large companies or develop to the network level, register as entity. You do not need to obtain a special license for this type of business.
But you must register with the tax service. You can choose the taxation option that is most convenient for you - with a predetermined amount to be paid or with a certain percentage of the profit. After receiving all necessary permits you can start working.
Format selection
Before opening a workshop for repairing household appliances, it is worth deciding on a specific area of activity. There are two main options.
You can open a branded service center for repairing household appliances of a specific brand. In this case, you will need to contact a large manufacturing company, perhaps your company will be a subsidiary.
Many well-known brands do not have a wide repair network, so you can easily find a customer base and receive a steady flow of visitors from the very first days of your business. The second option involves independent activity.
You will be able to work with any brands without any restrictions, but you will not have to expect financial or any other support from manufacturing companies. In this case, you can also choose between a universal repair shop for any household appliance, from mobile phones to TVs, and an establishment that specializes in a specific type of equipment, for example, exclusively on refrigerators or computers.
Renting premises
The issue of locating the establishment must be resolved immediately. It is possible to open a workshop for repairing household appliances in a large shopping complex, but the cost of renting such a site will be too high, which means that the enterprise can easily turn out to be unprofitable. The same applies to the location of the point on the central streets of the city.
At first it will be more profitable to choose not large room, where orders will be accepted, and they can be completed at home. The disadvantage of this option is the need to constantly transport equipment. The optimal solution is an establishment of two rooms, in one of which there is a reception area, and in the other, various devices are being directly repaired.
Necessary equipment
Of course, a repair shop is impossible without tools. Both manual and electrical tools will be required. Their exact quantity and ratio is determined by the type of activity and the most frequent orders.
The standard set includes a variety of screwdrivers, a soldering iron, and all kinds of measuring instruments. For the master’s comfortable work, a comfortable table is equally important, as well as a sufficient number of shelves and racks for storing spare parts.
You should not purchase exclusively expensive and new equipment; you can also purchase something in used condition. When the repair shop begins to generate a stable income, all tools can be gradually replaced with new and high-quality ones, but for the first time, budget ones will suffice.
Interior decoration
If your business plan allows, it is better to repair household appliances in a room that will not have to be changed as the number of orders increases. To make employees and visitors feel comfortable, the reception area should have an area of about twenty square meters.
Workplaces for craftsmen should occupy about ten meters each. The interior should be decorated in neutral, cozy colors. Signage is of considerable importance. It should attract the attention of passersby, but not seem annoying.
The name is also no less important. It should communicate the specific type of activity of the workshop so as not to confuse customers, and also be memorable. Ideally, you can also invest in getting a phone number that is easy to remember. All this contributes to the fact that your service center for repairing household appliances will quickly become famous and popular.
Recruitment
Among other things, before opening a household appliance repair shop, you also need to recruit staff. It is important to find experienced craftsmen who have already worked in similar companies and have an understanding of such activities. The success of your enterprise depends on their level of professionalism. Craftsmen must be able to work not only efficiently, but also quickly enough.
Then the workshop will be able to accept and fulfill a larger flow of orders, which will have a positive impact on profitability. Choose several specialists from different fields, so that everyone works on a specific technique, because generalists are usually not so professional. Not last value also has a selection of order takers. A non-conflict, pleasant administrator will help attract more clients and avoid controversial situations.
Enterprise profitability
Those who expect quick and large profits will have to give up the idea of opening a household appliance repair shop. The profitability of such an enterprise is quite low and amounts to about 6%. It's all about what's new Appliances It is sold at affordable prices, so many people prefer to buy it rather than repair the old one.
12 hours ago, aleksandr_orb said:
Why pay wages if there is no flow of clients? Because he will repair 7 rotary hammers and one grinder a week? I don’t quite agree with your position, although you may be right
In general, I found a pensioner who understands electrics, but does not have much experience in repairing instruments. He is retired, he likes repairing instruments, and wants to develop in this direction. By the way, I found it through an advertisement in the newspaper. I immediately gave it to Avito, other Internet portals and to the newspaper. The result, oddly enough, was only from the last source.
We interacted with him back in the summer; he came a couple of times and repaired our equipment as best he could. Today he will come, I want to offer him to work 4/3 for seven hours with a lunch break for 500 rubles per day. With such a demand for repair services and our need to repair our equipment, this seems to me the best option. We will purchase the spare parts ourselves.
Greetings!
I have been repairing tools for more than twelve years, the workshop can be said to be more or less normal with hired workers from outside, I began to develop it two years ago. I have had enough experience in repairing any instrument since childhood, since life in our country (I mean the Soviet space) was always insufficiently secure, especially in the outback, and I had to come up with a lot myself; I often remember Ford’s words about this, how he was surprised at the resourcefulness of the Poles , saying himself that he didn’t know ours.
So, about the renovation: I was busy servicing tools when our bright future became even darker in 2014 and sales fell to the minimum of the early 2000s, it’s good that I kept a small room next to the tool market for many years in rent and closed all my “businesses” moved to work there in 2012. After working for a couple of years myself, simultaneously selling through the website and from the premises, and repairing instruments, I had to stay until 12 at night. Two years later I hired two people. When hiring, I weeded out those who were too smart and abstruse, taking those who had been beaten a little in life, but most importantly, those who were savvy.
For a long time (and even now often) I repaired instruments in a place with men, passing on my experience and learning from them, so we came to the point that we repair almost everything that they bring. Issues with the provision of spare parts are resolved through the nearby market, some equipment importers and competitors.
Thanks to Chinese production, we have enough work during the season, but we also have a lot of headaches due to production problems related to the quality of spare parts and the tools themselves. Clients are now asking for branded instruments to be repaired using Chinese spare parts, and this is very unpleasant for me as a craftsman, but what can I do if the situation in the country is such that people’s money is spent on utilities and so on, but on a cool instrument, or at least on its service is not enough.
By the way, I am currently training a person to work in a repair shop in Kingston, in the Ontario district of Canada. Dima (that’s his name) asked for a job for the sake of studying and was ready to work for free, of course he works on equal terms for everyone, but the one-month work experience in Canada that I received from him is very interesting and useful to me, I didn’t even count on it Well, I didn’t even think that instruments were repaired in the West, there was such information that it was cheaper to buy a new one there, but no.
Since February, Dima is going to Kingston again for four months to work in the workshop, we will communicate with him via Viber, since we still need to help him with a lot of things, but this is also a huge experience. But even from those few stories about the service in Canada, it is clear to me that it is easier to work there.
Based on the work of the workshop in our conditions, I can write everything I know. If you have any questions, write.
Have your own dream business. Have a stable income. Do what you love, knowing that there is an inexhaustible financial cushion at your side. Isn't this what we've all gathered here for? Isn’t this why we develop? Yes, friends, this, no matter what anyone says, may be American, but still a cherished dream.
Today we will talk to you about the basics, about how smart people, which we are, start their business. Business plan. To understand what the conversation will be about, as an example, consider a business plan for a service center for repairing phones, computers and other electronics.
GENERAL PROVISIONS
Absolutely any business for clear understanding further actions It’s worth starting with a well-written business plan. To do this, it is necessary to approach the following points with multifaceted consideration:
Product Description - Repair Services
So, We want to open a service center for repairing phones, computers and other electronics. The products are REPAIR SERVICES. Let's stick to the following points:
- Purpose and possible areas of use. So, everything is clear about the purpose - this is equipment repair.
- Main characteristics, novelty of technical and technological solutions, strong and weak sides, competitiveness. The main characteristics of a service center are the range of services provided (that is, simply replacing device components, or software repair and configuration, or working with hardware and complex repair work to troubleshoot problems, etc.). Obviously, the larger this range of services, the larger the client base will be covered. There is no novelty here as such, but we can come up with features (for example, free diagnostics) that will allow the client to look at our service center in a new way. Definitely the most important strength is the time and quality of repairs. Well, the main criteria for increasing competitiveness, in our humble opinion, will be the choice of opening location in the first stage, and the quality of repairs in the second.
- Readiness degree. While considering this item, We need to understand how well We can provide equipment repair services. It may be worthwhile to learn for a while by working and learning new things at another equipment repair center. At the same time, save up finances to open your own.
ANALYSIS OF THE SALES MARKET AND COMPETITORS
Analysis of the market for our services is at first extremely simple - this is individuals, namely, all people who use electronics. This list will expand in the future, but we are just getting started. Therefore, let's immediately move on to analyzing competitors. This is where there will be room for creativity. At this stage, we need to correctly evaluate strengths and weaknesses of competitors. For example, quick but expensive repairs, polite administrators but paid diagnostics, a convenient waiting room but unsuccessful geographical location center, etc. There is also such a criterion as market volume, where the current state of the market and its forecasts are assessed, but We do not consider it, since the dynamics of sales of electronic devices is growing, and repairs have been more profitable for the owners, and remain so. Smart people they love it just as much estimate market share by the end of the first year of operation. We will also ignore this, since even the repair giants occupy a small share in the market for these services. Here it is better to navigate by the profitability of the center.
MARKETING AND SALES PLAN
When drawing up a marketing plan, you should start from the initial capital when opening a service center. Since our main client is individuals, the first thing you should do is pay attention to where there are a lot of them: on the city streets. A great way to start is to print business cards and distribute them on the streets. Further, as profits increase, you can advertise on Avito and similar sites, in the Metro, if there is one in the city, but we should remember that the most important advertising for us is word of mouth, so it’s worth doing all the repairs as if for yourself. Pricing and expected sales volume. At first, we will set market average prices, then, with a larger flow of clients, we can reduce them to put pressure on competitors. After a confident start, you should consider further advertising and promotion, but it is rational to do this after 4-6 months of a stable flow of clients.
PRODUCTION PLAN
Typically, this paragraph covers the following points:
- Space requirement (production, warehouse, office and others). Here important criterion will be where we will open our service center. Naturally, the greater the cross-country ability, the better.
- The need for equipment (tools), methods of obtaining (own, rented, leasing), conditions and delivery times; The equipment for the service center will depend on the skill level of the technicians. Will it be just screwdrivers, or a soldering station, or an infrared soldering station, etc. Of course, it is better to reduce the repair time, but in such a way that it does not affect the quality.
- Production and sales program for 3 years (1st year broken down by month). "Shakespeare strove for the sun and became Shakespeare." You definitely need to set yourself a goal to which you will go.
ORGANIZATIONAL PLAN
So now we need to decide on location our service center. It should be chosen so that:
- There was high traffic;
- There were no other service centers nearby;
- It was located inside some residential complex.
If you can meet these three conditions, the flow of customers will grow extremely quickly from the very beginning. One more important aspect is information about partners, namely those from whom the purchase of spare parts will be carried out. At first, you will have to purchase them in retail or small wholesale stores. An excellent option would be to conclude an agreement with any spare parts seller and advertise it in your center for a good discount. In general, whatever you come up with, bring it to life. It will be useful in the section of structuring your plans to create calendar plan for the implementation of the business plan of the entrepreneurial project in a monthly breakdown, in which you will see the whole picture of what is happening in the service center. It is imperative to keep track of all expenses (equipment, spare parts, staff salaries, advertising, etc.) and income.
HUMAN RESOURCES PLAN
In this topic we will touch on our staff. So, the first cell of personnel is the repairmen. With a good start, our center will need at least one repairman. Best conditions to work with a master is to share with him the cost of the repairs he performs in half. If it is not possible to immediately hire a competent technician, the option of collaborating with another service center is possible, but the lion’s share of the profit will have to be given to that center. When the main employees of our center have been dealt with, now it’s worth thinking about the administrator. An excellent option would be a young girl who understands technology, who could immediately guide the client on the price, timing and complexity of the repair. But, since this is unlikely, we will use the favorite phrase of administrators of many service centers: “Leave your device for diagnostics, and we will contact you within two business days.” Over time, the service center will expand, and to cover a larger area, it is worth opening device collection points in different parts city, and a second workshop should be opened only if the service center has enough experienced craftsmen so that in each workshop our center can cope with the arriving “killed birds”.
FINANCIAL PLAN
You, dear reader, must overcome this point on your own, having decided on the direction of your business. We can only suggest the main points on which you need to draw up a financial plan:
- Estimated cost of the project and traffic forecast Money broken down into own and attracted (broken down by month);
- Forecast of profits and losses in the first year (broken down by month).
The best way to present this data is in tabular form.
CONCLUSION
So, after drawing up a business plan based on the plot presented above, you will have a clear idea of the concept of your business, specific actions that need to be taken step by step for a successful start, an understanding of the life process of the enterprise that you are opening and the goal to which you should go. I wish you success!
Computer technology has firmly entered our lives - now almost every family has 2-3 computers, laptops, and tablets. Some people use computers for entertainment, others make money from them, and others use them for communication and shopping. But equipment sooner or later breaks down and requires repair. Computers break down much more often than other household appliances because their functionality depends on the software. The user can install some malicious program from the Internet or catch a virus, and the equipment has to be taken for repairs. Therefore, a computer repair service will always be profitable.
Introduction
Let's look at how to open a computer repair service center and what is needed for this. Computer repair is profitable and promising occupation. The repair itself can be divided into two types:
- Program-block.
- Physical.
You must provide the maximum range of services to clients
The first option is simpler and cheaper. This means restoring your computer. software(reinstalling the operating system, installing drivers, special programs, recovering data from the hard drive). If any parts of the computer fail, they are simply replaced with entire blocks (memory, motherboard, video card, etc.), without repair or soldering.
Physical repairs require the presence of a soldering station and a circuit engineer who can resolder capacitors, change bridges, etc. This service offers a wider range of repairs, but does not always pay off the investment made in it.
Note:At the initial stage, we recommend following the first scheme, providing software and block computer repairs. When you realize that many of your clients require physical repair of spare parts, then move on to the second scheme.
Service list
The wider the list of your services, the larger market segment you will cover. You shouldn’t limit yourself to just reinstalling the OS—provide other services as well. people need services. The standard service usually provides:
- Installation and reinstallation of operating systems.
- Selection and installation of drivers.
- Installation and configuration of various user programs.
- Setting up various modems.
- Installing software on Cell phones, tablets, their flashing.
- Recovering data from a hard drive when reinstalling the OS or replacing it.
- Preventative services (cleaning dust, speeding up your computer, removing viruses).
- Replacement of burnt parts and their repair.
- Refilling printers and repairing them.
After working for 6-10 months, you will decide which services are popular in your city and what you need to focus on. Perhaps installing software or flashing tablets/phones will bring you more money than physical repair of microcircuits, so it would be better to focus on this niche.
We should also not forget about customer convenience. Be sure to organize a “mobile technician” service - many people are afraid to give away their computer or they simply don’t have time to take it to a service center in work time. The mobile technician is paid at a special hourly rate + takes a certain coefficient for the speed of work, after-hours, holidays etc.
Organizational matters
In order to open your computer repair business, The first thing you need to do is go to the tax office and register as an individual entrepreneur. You can also choose the LLC registration form - this will allow you to open offices and work with corporate clients.
Block repairs are much simpler and take less time
Research your competitors before opening. Find out what services they provide, what their price range is, and what reviews they have from consumers. Very often, people develop a negative attitude towards services, since they massively fail to meet repair deadlines, change prices during the process of restoring equipment, violate agreements in every possible way, etc. Therefore, the appearance of a new repair center will certainly be greeted with enthusiasm. The main thing is to comply with the agreed deadlines and always be loyal to your customers, because they are the ones who bring you money and leave positive reviews among their friends and colleagues.
Recruitment
At the initial stage, you can perform computer repair and bookkeeping work. But then, due to the growing number of clients and lack of free time, you will probably need qualified personnel. It will be necessary to hire two engineers who will carry out repairs in the service, one field technician, one or two circuit engineers, if necessary, and a receptionist. In the future, staff will be adjusted depending on the number of orders. You may also need a system administrator if you want to fill a niche serving small firms that cannot afford to hire good specialist. You can enter into an outsourcing contract with them - the administrator will simply service the equipment and correct serious breakdowns, but will not be on their staff. One good administrator can serve up to 15 small companies or 5-7 large ones. With an outsourcing cost of 10-20 thousand rubles per month, such a specialist not only pays for himself, but also brings 50-70% of the company’s net profit.
You need to carry out a competent selection of specialists - they must be not only competent, but also responsible. Also, all personnel who come into contact with the client (receptionist, field technician, administrator) must be as loyal and polite as possible. You need to quickly fill your client base, so you need to work as responsibly and correctly as possible.
Requirements for premises and equipment
There is no point in renting a room that is too large - usually a room of 30-35 square meters is enough for a team of 5-6 people, especially since some employees will be constantly on the go. It must be divided into two parts - reception and the work area itself (it is advisable to separate it from clients). The location of your service plays a fairly important role. It is advisable to locate it in the center of residential areas or near key public transport stations.
Note:open near a business center or office buildings- not the best best idea. Typically, large companies have their own IT departments that service all equipment. It is better to focus on private users.
The service engineer's workplace requires special equipment
Equipment you will need:
- Post Card PCI fault tester, which allows you to diagnose a breakdown on a non-working computer.
- High quality digital multimeter.
- Professional soldering station (if you decide to repair equipment).
- Good digital microscope.
- Process simulator.
- Work tables, a set of screwdrivers, various consumables.
- Compressor for blowing dust.
In principle, you won’t need anything else - once you’ve assembled this kit, you can start working. If the need arises for something, then simply purchase the necessary equipment later.
Profitability
If you do not plan to do soldering and replacing elements, then 70 thousand rubles will be enough for you to open a company. It will be necessary to spend about 100,000 more to purchase a professional soldering station with everything necessary. It is also necessary to install computers for the receptionist and staff - this will require another 100,000 rubles. That is, in total you will need 170 -270 thousand rubles to open.
Mandatory payments will be:
- Rent – 25 thousand.
- Utilities + Internet – 10 thousand.
- Advertising – 20 thousand.
- Consumables and other costs - 15 thousand.
- Salary to staff (6 people) – 150 thousand.
The main expense item is wage. You cannot save on it, otherwise the staff will start looking for extra money and enter into the check those services that were not actually provided.
Now let's talk about profit. Make a detailed computer repair business plan you can only know the real conditions in your city (rental cost, salary size, number of clients). In small cities, the service can employ 3 people, but in megacities 10 will not be enough.
On average, all investments made in the workshop pay off in 6-8 months. One qualified master brings in a profit of approximately 70-80 thousand with a salary of 30. But in order to reach this level of earnings, you need to develop a customer base and receive appropriate reviews.
Computer repair is a profitable and promising business
Advertising
Proper advertising is the key successful business. You need to use everything possible options: launch “paper” advertising (flyers, announcements, various coupons), create a good sign, create advertisements on city portals and in in social networks, develop your own website with a list of services and contact information. Also, do not forget about advertising in the media - radio, local television channels. The more money you invest in advertising, the more you will earn in the end.
Also set up a discount system for your clients. You can create special cards or simply enter them into the database by phone number - last name. “Refer a friend” promotions work well - the client brings you a new client, for which he receives a discount on subsequent repairs. But the main thing is that for a business to flourish, repairs must be of high quality. Call the client back about a week after the repair and ask if everything is working as it should. This will show people that you care about them, and they will likely come back to you for future renovations.
In contact with
Phone repair shops are a popular business. Despite the fact that there are many of them, the number of gadgets people have is growing every day, and sooner or later they all need repair.
Legal side of the issue
If you decide to open a phone repair service center, first register your business. We described in detail how to do this in previous articles.
There is no need to certify the service's activities. You can even do without cash register- use strict reporting forms BO-3. They are equivalent to cash receipts. Register the forms and have them certified by the tax office.
Do not forget to approve the opening of a business in local authorities, SES, fire service. They will come with checks, check details and subtleties directly with them. Be friendly! Employees of regulatory authorities are people too.
Premises: choosing and decorating
The service center can be located in a small area, for example, in a kiosk at a supermarket checkout or in an underground passage. Even if the master works in the same room, the equipment will not take up much space; a small nook is enough.
You can even organize a collection and delivery point, and the craftsmen themselves will do the work at home.
No special repairs are required either - cosmetic ones are enough. Buy furniture for the administrator and waiting clients.
We purchase equipment and spare parts
Equipment for a phone repair service center will not take up much space.
For productive work of the center, buy:
- Soldering station with hair dryer
- power unit
- UFS with cables (equipment for comprehensive servicing of smartphones)
- Ultrasonic bath
- Microscope or lamp with a magnifying glass - for working with small parts
- Programmer
- Tools for opening phones (Apple equipment requires a special set)
There is no point in purchasing large quantities of spare parts for phones - they quickly become outdated, just like the devices themselves. To save on parts purchases, find a supplier with preferential wholesale terms, team up with repair services from neighboring areas and place a joint order.
The average markup for clients is 100%. If you mark up based on the wholesale price, the price list will look attractive to visitors.
The wizard will download the firmware from the Internet, so make sure you have a computer and a high-speed connection.
We are looking for personnel
If you know how to repair phones, you can initially find a replacement and work together. In this case, even a beginner is suitable, whom you teach yourself. But such a case is rare.
Look for at least two masters who can also accept orders. To motivate them to work, offer to work for a salary and a percentage of completed orders.
Be sure to register in employment contract clause o financial liability- after all, the technicians will work with other people’s phones, including expensive ones. Do not hire workers without registration!
Advertising and promotion
Start promoting before the official opening. This way, the service center will not be idle, but will start working immediately.