Apple cares about its users and offers them technical support after purchasing devices. If you have problems with Apple ID registration or account blocking, this can all be resolved by contacting technical support. Often, when creating an Apple ID, users receive a message that reads like this: For help, contact iTunes support. How to go there?
On the company's official website in the "support" section you can find answers to frequently asked questions from users. There is information on how to solve the most common problems with the device yourself (firmware, recovery, blocking, etc.). In the upper right corner you can find an active link to request help.
But, if you need to contact iTunes support, this confuses many. To do this, you can call the hotline number or fill out an application on the official website and they will call you back. In your application, you must describe the reason for your request and write down your contact information so that they can contact you.
To apply, follow these steps:
1 Open the official Apple website and go to the “support” section. In the work area of the screen, find the link and proceed to access the iTunes Store service. After the transition, you need to click the square icon called “account management”. 2 A list will appear on the screen in which you need to click “create an Apple ID.” From the suggested methods, select the most appropriate form of communication between support consultants and you. If you specify “schedule a call,” the consultant will call you back. When you select the “call back later” option, you are the one who needs to call. 3 If you chose “schedule a call,” enter the date and time for the call. The support service does not have working days on weekends, please keep this in mind. 4 Enter your personal information and confirm what you wrote by clicking the “continue” button. Afterwards, the necessary information with a code for access will be displayed in the working area of the screen. You may need this code when speaking with a service representative. He may ask for this code to confirm the application information. A letter containing this information will be sent to the email address specified in the application. 5 Wait for a call from support. When they call you, explain the reason for the call as simply and clearly as possible.If you have chosen the option to dial yourself, then after connecting to the operator, tell him your problem.
Reasons for the notification message
Typically, such a notification appears on last stage Apple ID registration. This may happen because you have already created accounts from the same IP address several times. If this is why the problem arose, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. Once this limit is exceeded, the message “the number of free Apple IDs has been exceeded” will appear.
Alerts about contacting the iTunes Store may occur due to incorrect operation of the router. Try connecting via Mobile Internet. For many users, this helps them complete the final registration step. Another method is to hard reboot the device.
If you have done all the steps described and it did not bring results, contact support. For this there is hotline or leave an electronic application on the official website. Information about numbers in your region can be found on the website.
When trying to create an Apple ID for your iPhone or iPad, or when trying to purchase any digital product in iTunes, the user may receive the error message “For assistance, contact iTunes support: www.apple.com/support/itunes/ www". Trying to start obtaining the ID first leads to a similar result, forcing the user to guess about the reasons for the specified problem. In this article, I will tell you what this error is, what causes it, and how to fix the “Please contact iTunes Support for help” error on your PCs.
This is what the mentioned message looks like:
This problem is of an international nature, and is observed among many Yabloko members around the globe (the English version of the message – “for assistance contact iTunes support...” occurs no less regularly).
According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration with the IP data was previously carried out with incorrect data entered, there were problems with the payment card and so on).
Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.
How to Fix the "Contact iTunes Support for Help" Error
The solution to the "contact iTunes support" problem may be as follows:
- Use US data when registering an Apple ID. If the error I'm looking at appears, do the following:
- Open App Store and log out of your current account. On the “Selection” tab, go to the very bottom, and, tapping on our login, click on “Logout”.
- We go to the search tab, look for a free application there, for example, let it be “Youtube”. Click on “Get” (receive), in the menu that appears, click on “Create Apple ID”.
- Select a country " United States"(USA). We accept the license agreement by clicking on “Agree”.
Enter your registration information:
- Email(Email). Here it is better to choose global email services, let it be Gmail.com (mail from Google).
- Password(password) – a combination of Latin letters, numbers, and a special character;
- Security Info(security information) – here you need to indicate security questions and answers to them (remember both, they may be needed when recovering your password);
- We indicate the date of birth(preferably yours or loved one so as not to forget to reset your password if necessary)
- In the column " Billing information"(billing information) select the payment method “None” and tap on “Next”.
Now you need to enter your real American address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the App Store).
Enter the following data, all in English:
- Street (street);
- City (city), for example "Tampa";
- State – FL (Florida);
- Zip Code (index) – for Florida it is 32830;
- Area code (city code) – for Tampa it is 813;
- Phone (telephone) – the last ten digits are needed.
This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university or something similar).
After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in in this case"YouTube") will begin to load, this will indicate successful creation of Apple ID.
Conclusion
In this article, I looked at the error “Contact iTunes Support for Help,” and various options her decisions. I recommend trying the method of obtaining an Apple ID described above, changing your IP, and also contacting Apple support, who will try to help you fix the dysfunction described above.
It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.
It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will look at the fastest and effective option requests - online chat. You also need to know English, but first things first.
Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.
First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding in English. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.
Then decide in which area you need help. In my case, these are the Apple ID settings - I don’t fully understand how to properly share purchases in the App Store with other users, so I select the appropriate item in the next menu. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.
Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself, and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”
I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when online chat for the problem you are interested in is unavailable - you can simply write about a broken iPhone function in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.
In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees will not be able to do anything, just show where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.
By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention
If you are faced with a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it’s time to ask the company for support. We'll tell you how to contact Apple technical support in this manual.
Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.
How to contact Apple technical support by phone
The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.
Technical number Apple support: 8 495 580 9557
It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.