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Electronic ticket. What is an electronic air ticket and itinerary receipt?

Electronic ticket

Example of an electronic ticket

This article is devoted to electronic ticket technology, which is used in civil aviation around the world and in Russia. Information on the use of similar technologies in other service industries should be sought and posted in other Wikipedia articles, including articles that have not yet been created.

Electronic ticket or e-ticket is an electronic document certifying the air carriage agreement between the passenger and the airline. Unlike a paper airline ticket, an electronic ticket is a digital entry in the airline's database.

Disadvantages of paper ticket technology

Technologies for using traditional paper airline tickets were created in the first half of the 20th century, taking into account the capabilities of the technologies used at that time for storing, transmitting and processing information. In particular, paper media were used to store information, telegraph and telephone voice channels were used for transmission, and large repositories of paper media were looked through with the eyes to search for information. The technologies used did not allow carrying out on a mass scale at an acceptable cost. short time even a random check of air tickets presented by passengers to receive transportation services or for a refund if they refuse transportation. Thus, the issued air ticket had to be in itself a carrier of complete information that is necessary for the provision of services and the corresponding monetary payments. At the same time, on various stages In the process of selling tickets and transporting passengers, deliberate malicious actions are theoretically possible to falsify information about concluded transportation contracts in order to illegally obtain any financial gain. (For example, in a legally purchased ticket, information about the route and ticket price was corrected to a higher one, after which such a ticket was presented for return. There are also known cases of counterfeit tickets being issued on stolen forms and other types of fraud). As a result of these and many other factors, special measures have been developed to conduct air ticket sales procedures. In particular, the following restrictions existed:

1. The air ticket must be issued on a special form, which is equipped with anti-counterfeit measures (for example, paper with watermarks).

2. Air ticket forms must be strict reporting forms, for which special rules for accounting, storage, transfer for use, and disposal apply.

3. The procedure for issuing an air ticket should have implied copying information from the ticket onto other media (for example, tear-off ticket coupons) and transferring these media to other enterprises for accounting, use, acceptance for execution, archiving and other purposes.

All this made the procedure for issuing an air ticket quite expensive. There is information that airlines' costs for issuing ticket forms and other costs associated with organizing the sale of tickets on paper forms reached $10 for each ticket sold.

Advantages of an electronic ticket

At the end of the 20th century, the situation with the storage, transmission, processing and retrieval of information changed significantly. The speed of information transmission and processing, as well as the capacity of information storage and the speed of information retrieval have increased significantly. All this made possible the emergence of electronic ticket technology. Unlike a paper ticket, an electronic ticket is a collection of records in databases of various computer systems. An electronic ticket does not require a special form - all information is stored in computer memory and, if necessary, quickly transferred from one computer to another. Accordingly, airlines' costs for the production of forms and their circulation are reduced. Further, with the development of e-commerce and electronic payments, it becomes possible to pay for an air ticket using automated devices (ATMs, payment terminals, banking computer systems). Thus, the costs of airlines and ticket sales agents for organizing cash flow are reduced. In addition, the introduction of electronic ticket technologies can reduce some other costs.

Booking e-tickets

Booking of electronic tickets can be carried out both in the traditional way (through operators and computer reservation systems), and independently by passengers through the websites of airlines and agencies. Payment for a ticket can also be made either in the traditional way (in cash to the cashier) or using electronic payment methods.

Electronic ticket sales sites

You can buy an electronic ticket yourself on the Internet on special websites. The advantages of purchasing a ticket online are that the booker receives full information about all possible flights offered by airlines on a given route, and also sees the structure of the air ticket price, indicating the fee for the transportation itself and airport taxes. The purchase is made much faster than a standard purchase through a travel agency. The purchase and payment of an electronic ticket is carried out on sites that are connected to airline ticket sales resources. Accepted for payment credit card. Confirmation of purchase is sent by email.

Route receipt

Itinerary receipt is information about the fact of booking and payment for an electronic ticket, printed on paper. Unlike paper tickets, the itinerary receipt does not require special forms. The itinerary receipt is printed on plain paper on a regular computer printer. If a passenger books a ticket on his own, he is given the opportunity to print out the itinerary receipt himself.

Check-in for flight

Development of technology in Russia

The development of electronic ticket technology in Russia is somewhat difficult due to the relatively low (in relation to European countries) level of development of data transmission systems (especially in the Asian part of the country). However, these difficulties fall into the category of technical problems that can be solved with a sufficient level of investment in their solution.

On December 5, 2006, Sirena-Travel CJSC (the operator of the Sirena-Travel automated distribution system and the customer for its development) announced that the first electronic ticket for a UTair flight was sold through this system.

As of November 2008, electronic air tickets are sold through the Sirena-Travel ARS for flights of 22 airlines, in particular for Transaero, UTair, Siberia, Aeroflot, and Ural Airlines.

Notes

Links

  • Patents for electronic ticket technology (English)
  • An updated list of airlines has been published for whose flights the sale of electronic tickets is open at Sirena-Travel GRS

Wikimedia Foundation. 2010.

  • Electronic document management
  • Electronic generator

See what an “Electronic ticket” is in other dictionaries:

    electronic ticket- [Department of Linguistic Services of the Sochi 2014 Organizing Committee. Glossary of terms] Sports topics ( commercial activity) EN eticket… Technical Translator's Guide

    Electronic ticket- Electronic forms of transportation documents used to draw up an agreement for the carriage of passengers and baggage and related services... Tourist vocabulary

An electronic ticket is only a replacement for a regular paper ticket form. This form is very common. Electronic tickets have gained popularity due to the convenience and comfort of registration. Every Internet user can purchase it, and modern world– this is almost every adult. When ordering a ticket, you reserve a seat in the selected mode of transport (airplane, train, bus). Information about the reservation is not entered on the form itself, but is left in the transport company’s database. But an electronic ticket is a full-fledged document, a kind of one-time purchase and sale agreement with the selected transport company and is endowed with all the legal grounds on the basis of which disputes that arise can subsequently be resolved.

The undoubted advantage of an electronic ticket is the possibility of receiving it multiple times. For example, if in a hurry you spilled a drink on it or lost it, forgot it at home or it was stolen from you, then no one except you will receive a reserved seat, and by presenting your passport at the ticket office window, you will receive new form. You can also print out your e-ticket at home.

How and where to buy an e-ticket

Via the Internet

There are certain websites that sell electronic tickets. Just enter the request “buy an electronic ticket” in the Yandex or Google search engines. By going to one of these sites, you can choose which ticket and route you need, as well as the time and place. If available, you can also choose your seat on the plane. Next, you make an order and the place is reserved in the transport company’s system.

You can pay for an e-ticket in different ways. They accept money online from bank cards Visa and MasterCard, electronic payment systems (Web Money, Easy Pay, Yandex and others), can be paid by bank transfer by transferring money to the company's bank account.

Payment with this method is made in cash or plastic card via the terminal.

After the purchase, you will be given an itinerary receipt and confirmation of payment for the ticket, which can be

  • invoice;
  • fiscal check;
  • completed banking transaction.

When purchasing a ticket, an experienced consultant will provide you with a full range of routes that interest you in the chosen direction, and will also help you compare the price and quality of service in transport.

Using e-tickets

After the purchase, you must take advantage of the opportunity to move. How to use an e-ticket?

It's very simple. When arriving at the station or airport, you simply present the ticket form to the conductor or at registration along with the passport for which it was issued. It must be remembered that when traveling abroad, children must also have international passports. Exceptions are cases when photographic cards of children were pasted into the parents’ international passports, and this was done no later than March 2010.

You must have your e-ticket with you while traveling to your destination. On it you will find information about the route, forms and details of transportation. You will often be asked to show your e-ticket to airport security services, so you should not delete the file with your travel document from your email until the end of your trip.

If you are not satisfied with the form of the form, you can ask for a regular ticket, but, as a rule, you will have to pay an additional fee for this. The e-ticket includes round trip travel, so it is worth remembering this and not throwing away the ticket form after arriving at your destination.

In the case of a business trip and the purchase of an electronic ticket, you can report to the accounting department. Ministry of Finance Russian Federation issued a letter No. 03-03-06/1/649 on July 7, 2007, which indicates how to correctly submit expense reports on a business trip. To travel using an electronic ticket, you must submit the following documents:

  • route receipt;

  • original boarding passes;

  • a payment document that confirms the purchase of an electronic ticket.

In addition, on sites that sell e-tickets, you can request proof of purchase. To do this, you need to contact the site’s feedback service.

Don't forget that you can consult your tour operator with any questions you may have.

Important to know

Boarding passes are issued in one copy. Duplicates are not issued. Therefore, it is very important to save this document if you have to report expenses on a business trip.

If you lose your boarding passes, you can contact the company that issued your ticket. For a fee, you will be given a copy of the ticket and a certificate of travel or flight.

IN in this case The same rules apply as for regular tickets. Costs, fees and terms are exactly the same as standard replacement or return procedures. In both cases, you need to contact the transport company from which you purchased the ticket form.

Important: the itinerary receipt has no legal significance, that is, it is not a document. It only carries information about the trip.

Therefore, when returning a ticket, you will need to present a document confirming your identity. It is also characteristic that the method of returns cash carried out in the same way as the ticket form was pre-paid.

The ability to purchase an electronic ticket greatly simplifies the life of modern travelers. There is no need to go or go to the station ticket office to purchase a travel document. All you have to do is go online and go to the desired site. All possible routes, as well as information about vehicle also listed on the website. An online consultant will help you if you have any difficulties choosing a particular route or tell you how to properly purchase an e-ticket if this is your first time. Even if you lose your ticket form, you will retain your reserved and paid for seat.

Description:

Since 2008, the widespread use of electronic tickets began throughout the world. These certificates (e-ticket) do not look like an ordinary paper document, they are not issued in person, only a record is saved in the database: railway, airline, ferry crossing.

The purchase is very comfortable: official papers can be obtained remotely, without leaving your home and/or office via the Internet. Cash and non-cash payment methods are used. This receipt is not afraid of the usual annoying failures with documents, when they are accidentally torn, crumpled, forgotten at the most inopportune moment and even lost. You can purchase an electronic train ticket, an electronic ferry ticket, or an electronic plane ticket.

Let's consider purchasing electronic documents for the plane.

Within 24 hours, the passenger becomes the owner not of the air ticket itself, but of its prototype - an itinerary receipt (the tourist receives it by email). The electronic storage medium stores all information about the flight and transmits information that the document has actually been created.

Make as many copies of the receipt as necessary; you can print them out everywhere: in the office, at home, even before the flight itself at the airport.

On the day of departure, you need to arrive at the airport with your e-ticket two hours before departure (if flying within Russia) and 3 hours before boarding on international flights. Be sure to take with you the original document specified when purchasing the ticket. If you are flying abroad, this document will serve as confirmation of your departure in the return international direction.

Electronic tickets for air flights are records in the databases of aviation companies, documents that confirm the conclusion of a flight agreement.

Route receipt

The itinerary receipt document is needed to confirm the purchase of an electronic air ticket; it contains the tourist’s last name, first name and patronymic, and his passport details; all personal information about the route and payment. The receipt will be useful when entering a specially guarded airport building; it must be taken when you move to other countries and to pass passport control in air harbors. Please keep your itinerary receipt and boarding pass until the end of your trip.

When purchasing plane tickets, choose the ones you need and suit your needs: you can choose direct routes or flights with transfers. If you have a planned transfer, you will specify the connection time, departure and arrival terminal, payment option, and your flight number. Reservation of a document and transfer of funds for it occur simultaneously. The passenger's account is always securely protected from criminals - your bank will ask you to confirm the transaction using a special 3D-secure process. After entering the card number, the bank that issued the card sends a digital code to the buyer’s phone (the number is linked in this bank to this payment card). To transfer funds, the buyer needs to enter the code on the website and confirm the payment; processing it will not take much time, about fifteen minutes. Within 24 hours, an itinerary receipt must be sent to the buyer’s email address.

An electronic document for an airplane flight is an official document confirming your official registration air transportation agreements. How do you use the ticket? Come to the airport when you need to and calmly check in.

To register, you will have to present the identification document that was indicated in the order and a birth certificate (in case of traveling with minor tourists).


On business trips, itinerary receipts and boarding passes will serve as confirmation that you actually managed to use the electronic ticket. In the accounting department of your enterprise, you need to clarify the rules for filling out and submitting reporting documentation.

Checking your e-ticket

Some passengers plan to evaluate and check their airline ticket reservations in advance. Airline tickets are usually issued in several global reservation systems. What do you need to pay special attention to?

The electronic aviation document number is indicated in the itinerary receipt and includes 13 characters. This is the most important parameter for document verification.

Errors in e-tickets

Aviation companies reserve the right to not allow passengers on board an aircraft or to refuse flights to passengers with official documents containing errors. Unused e-tickets are returned to general conditions according to the requirements that airlines set for people who, for various reasons, cancel their planned flight.

There are airline companies, for example, China Southern Airlines, AirBerlin, and carriers from Asia, which do not allow even a single inaccuracy in the spelling of the passenger's last name/first name.

When flying to the United States of America (this rule applies to every airline), no errors are possible on the air ticket.

An electronic ticket has more advantages than a regular paper document: it cannot be faked, it is simple and easy to purchase, convenient, time-saving, and reliable. When boarding an aircraft, passengers with electronic tickets have a chance to skip the line. Official papers are returned to the cash desk at established by law order, just like paper ones.

Photos: progresstour, kassir, radario

With the development of computer technology, electronic payments, methods and speed of information transfer, the technology of paper tickets, which has a number of disadvantages, is increasingly becoming a thing of the past, and its place is confidently taken by the technology of electronic tickets.

An electronic ticket is an account or a set of accounts that contains information related to the ticket and is stored in the appropriate computer databases. An electronic ticket is often abbreviated as e-ticket, e-ticket (from the English Electronicticket) or v-ticket (from the English Virtualticket).

Most often, the concept of an electronic ticket is associated with air travel, but electronic tickets are sold for almost all types of transport (air, railway, buses, boats and ferries), as well as for various cultural, entertainment and sporting events.

How does this work?

Search and selection

The buyer can choose a suitable route or event either with the help of an operator-consultant (for example, an airline ticket office employee), which is no different from the traditional way of buying a ticket, or independently through websites on the Internet or smartphone applications.

The main advantages of self-selection:

  • availability(any place and time with an Internet connection),
  • possibility of repeated and detailed consideration options before choosing the right one.

Depending on the type of transport or event, the search conditions change.

To search for an air or train ticket:

  • departure date;
  • places of departure and arrival;
  • number of passengers (age for children);
  • class of ticket (seat).

It is then possible to sort by additional criteria, such as:

  • carrier company;
  • direct route or with transfers;
  • duration;
  • price.

When choosing a ticket for an event:

  • event date;
  • time (if it is a movie session, for example);
  • seat location and ticket category (if necessary).

Placing an order

After selecting a suitable ticket, a purchase order is placed. At this time, the tickets become pre-booked in the relevant computer database.

Advance booking is necessary to make payment to prevent multiple people from purchasing tickets at the same time, and depending on the type of system, it is valid for a period of from several minutes to several days.

When placing an order, the buyer indicates:

  • Full name of the buyer;
  • buyer’s contact information (phone and/or e-mail);
  • Full name of the passenger/visitor.

When placing an order for air and train tickets, you also need:

  • date of birth of the passenger;
  • passport details of the passenger;
  • nationality (for international flights).

After placing an order, the buyer makes payment.

Payment

If the order is placed by a consultant operator, then you can pay for the ticket on the spot in cash.

When searching and placing an order online, you can pay for the ticket using the methods indicated on the website.

Most often payment is made:

  • Visa/MasterCard card;
  • bank transfer;
  • through a payment terminal;

After payment is made in the appropriate computer database, the reservation receives the status of confirmed.

Booking confirmation

After payment, the buyer receives a booking confirmation (or an itinerary receipt in the case of air and train tickets). For simplicity and convenience, it is also called an electronic ticket.

You can receive a booking confirmation:

  • by e-mail (usually in PDF format);
  • in the form of an active download link (less often);
  • in printed form (when booking through a consultant operator)

Change of booking, ticket refund

Changing a reservation or returning a ticket is sometimes impossible or causes certain difficulties. The buyer should be sure to read the cancellation and modification rules in advance.

Using an e-ticket

An electronic ticket printed on a printer (more precisely, a booking confirmation or itinerary receipt) must be provided when checking in for a flight or attending an event.

In some cases, this is not required, but a digital copy in a smartphone or just an identity document is sufficient.

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What is V-ticket?

The concept V-ticket (from the English VirtualTicket) means a virtual ticket and is most often used to refer to electronic tickets for events (as opposed to E-TICKET, which is more often used to refer to transport tickets).

But both concepts have a similar meaning and can be used to refer to any type of electronic tickets.

In the modern Russian-language Internet, V-TICKET is associated with the website www.v-ticket.com.ua, which sells electronic tickets for cultural, entertainment and sporting events in Ukraine.

Purchasing tickets on this site is simple and convenient:

  • The site visitor selects the event he likes, place on the interactive map of the hall or category and number of tickets.
  • After choosing a ticket fill out a short form.
  • Payment is made by Visa or MasterCard, through the Web-Money system or through OSMP payment terminals (within 24 hours after placing the order).
  • After payment, an electronic ticket is sent to the buyer's e-mail. The buyer will also be automatically redirected to a page from which you can save the electronic ticket directly to your computer. The received electronic ticket must be printed and presented when attending the event.

What is an electronic ticket and what does it look like?

An electronic ticket is an account and is stored in the appropriate network computer database. The buyer receives an active download link or an e-mail with a booking confirmation file (usually in PDF format). For simplicity and convenience, it is also called an electronic ticket.

In some cases, this is not required, but an identity document is sufficient.

Depending on the type of ticket being booked, the booking system or website, the appearance of the electronic ticket and the information indicated on it differ.

The e-ticket contains:

  • Full name of the passenger;
  • passport details of the passenger;
  • route information;
  • payment information;
  • other official information.

The event ticket is free-form and contains:

  • date and location of the event;
  • organizer;
  • category of ticket (seat);
  • other information.

But the most important thing that absolutely any electronic ticket contains is a reservation code, which allows you to correlate the confirmation in a person’s hands with an account in the corresponding computer database.

This code could be in the form:

  • alphanumeric code;
  • barcode;
  • matrix code (QR code).

Also, a printed electronic ticket can have several code options.

How is an electronic ticket protected from counterfeiting?

An electronic ticket, being an account in a computer database, is protected from counterfeiting as thoroughly as the database itself. It is impossible to fake it without technically complex hacking of a computer system.

The most secure electronic tickets are those issued for a specific passenger/event visitor, which can only be used by the specified person with an ID card.

Tickets issued to the bearer and not containing the data of a specific person, although protected by a unique code, are more vulnerable.

That is why the ticket holder should under no circumstances transfer the unique code to third parties and post it for public viewing on the Internet without first painting over the code.

What are the payment methods for e-tickets?

An electronic ticket purchased independently through a website on the Internet can be paid for in several main ways:

  • Visa/MasterCard card;
  • electronic money (for example, WebMoney);
  • bank transfer to the account;
  • through a payment terminal;
  • cash to the courier upon delivery (rarely).

What to do if there is no e-mail?

If the buyer does not have an e-mail, then the most simple solution will start it up. This will allow you to download and print your ticket at any convenient time without worrying about losing it. The e-mail will also be useful for future possible purchases.

Another alternative is to download an electronic ticket directly to your computer if the seller site provides an active link (this option is not always available).

When purchasing an electronic ticket through a consultant operator, the ticket is provided to the buyer in printed form, and can also be copied to a digital medium.

What to do if you don’t have a VISA/MASTERCARD, WEB-MONEY card, or access to QIWI terminals?

If the buyer does not have a Visa/MasterCard card and is not able to pay for the purchase through a payment terminal or Web-Money, and other payment options (for example, bank transfer to the account and cash to the courier upon delivery) are not provided by the seller’s website, then the simplest solution would be to issue settlement debit Visa card Electron.

It can be issued simply and quickly at any bank; all you need is a passport.

23.10.2017, 15:25

After you find and book a ticket, the information will go into the airline and airport database and will be sent to your email. But this letter is not an electronic plane ticket, but only a confirmation of purchase, the so-called itinerary receipt.

What information will be on the itinerary receipt?

Appearance The itinerary receipt for an electronic air ticket from different airlines may differ, but the contents are approximately the same for all:
  • Full name and passport details of the passenger
  • airline name
  • reservation number*
  • flight number
  • ticket issue date
  • departure and arrival points
  • departure date and time
  • booking class
  • baggage allowance
  • final ticket price.
*Reservation number on the e-ticket– this is one of the most important details. Using your reservation number, you can check information about purchasing a ticket in various help systems, as well as register online.

Example of an itinerary receipt website

What does an electronic plane ticket look like?

Electronic plane ticket (e-ticket)- this is a record in the computer memory, in the database of airlines and airports, assigning to the passenger the right to fly along the chosen route on a specific flight.

How to print an electronic plane ticket

Since an electronic plane ticket is just a record in the computer’s memory, you can only print out the itinerary receipt that arrives in the mail.

The itinerary receipt can also be found in your personal account on the booked order page. To access your order, log in personal account, or follow the link in the flight booking email and enter the access code from the same email.

Itinerary receipt - when is it needed?

In what cases do you need to print out the itinerary receipt?

We recommend that you keep your itinerary receipt with you throughout your trip. You may need it to present to aviation security upon entering the airport, or during passport control or customs, as proof that you have a return ticket or are traveling onward.

A printed itinerary receipt is required when flying abroad. It will also come in handy if you are flying on a business trip (according to the law, this is a full-fledged reporting document for the accounting department).

You can print the itinerary receipt on a regular printer, on ordinary office paper. No special forms required!

How to use an e-ticket

In order to use an electronic ticket, all you have to do is come to the airport and present your passport and children’s birth certificates to the airline employee at the check-in counter, receive a boarding pass, check in your luggage, go through special control, and then board.

Advantages of an electronic plane ticket

  • An electronic ticket saves your time. because you can buy it without leaving your home, at any time of the day.
  • An electronic ticket will cost you less than a paper one, because with this option for booking an air ticket you do not use the airline’s ticket sales services.
  • An electronic ticket cannot be lost, forgotten or torn.
  • You can book your e-ticket first and pay for it later.