Products Apple, like no other devices, are accompanied by a powerful support service even after the sale. An extensive network is available to users service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?
Guaranteed help
As for iPhone support, they are covered by free support technical service over the phone. It is provided for three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The service's assistance includes: support if difficulties arise with setting up, installing the system and applications, connecting the iPhone to other devices. It's more likely consulting services, because Users are provided with recommendations for troubleshooting the listed problems when using a new iPhone. There are no restrictions on the number of calls - call at least ten times a day.
Such technical support for iPhone (and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not paid for (during the above period after purchase).
Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Before doing this, do not forget to look at the serial number of the phone. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).
The conditions for providing free technical assistance by telephone indicate that telecom operators that are Apple partners can also provide customer consultation when selling iPhones through their network of stores.
Beeline and Megafon support this service in the Russian Federation. The company’s attention to people with special needs deserves special praise. This provides special settings for communication with services for visually impaired people. The American office even has a separate line specifically for users with hearing and vision problems.
Alternative escort
Another option for getting help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - regional customer support App Store.
Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device you are interested in, its delivery period, you can place an order, etc.
When, for some reason, you cannot make a call to the specified number, you can use the technical service tips: https://getsupport.apple.com/. In a large list of topics you can find detailed description the most common phone problems (as well as other Apple devices) and how to fix them. 
If there are no ways to solve your problem in the list, send a request to the support service. Try to state the essence in as much detail as possible so that the company’s specialists can quickly find out the reason and contact you as soon as possible. You can submit a request via the link: https://getsupport.apple.com/GetproductgroupList.action?locale=ru_RU, sending your email or phone number to contact us to find out the details.
Communities
Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users discuss problems with their iPhone in real time with each other, share with others their findings on how to solve them, and consult with specialist company representatives. You can get a lot here useful tips, and immediately put them into practice, without tedious correspondence with services. In the service, correspondence is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the information you need.
The information presented in the community will also be of interest to developers of hardware, applications or iPhone accessories. You can get a lot of ideas to improve its performance or make it more convenient to use.
A good assistant for Apple product user groups is appleusergroupresources.com. You can find like-minded people all over the world. Share the features of using iPhones in different corners peace. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).
As you can see, it is not at all necessary to disconnect the phone number of service centers; there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the required three-month period is not a reason to be upset. In addition, solving problems independently encourages the owner to learn more about the principles of iPhone operation. A lot of useful characteristics are revealed that he did not even suspect about, and not that he actively used. In any case, visiting the above resources will benefit you.
If there are serious software glitches or manufacturing defects, and no advice helps, then you should definitely ask for help from professionals. And now you know where to turn.
If you are faced with a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it’s time to ask the company for support. We'll tell you how to contact Apple technical support in this manual.
Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.
How to contact Apple technical support by phone
The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.
Apple Technical Support Number: 8 495 580 9557
It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.
How to Contact Apple Technical Support Online
There are only 11 service centers authorized by Apple in Moscow, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by an Apple technical support operator, and only after a ten-minute conversation, which is not very convenient.
Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although a truly official service would accept the gadget under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they take it to an authorized service center for free repair or exchange for a new one, after which you pay for the “repair.”
The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.
- https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, bldg. 13 and metro station Vernadskogo prospekt, 37 Vernadskogo prospekt, building 2, Forum shopping center, 2nd floor
- http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Polya St., 17 c.1.
- http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
- https://brobrolab.ru m. Paveletskaya st. Derbenevskaya 1 and metro station Aeroport, Khodynsky blvd., 4. Aviapark shopping center, 4th floor, M.Video store
- http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
- http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and m. River Station, Solnechnogorsky proezd, 11 and Domodedovskaya metro station, Generala Belova, 35, M.Video store
- http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
- https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
- http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.
When trying to create an Apple ID for your iPhone or iPad, or when trying to purchase any digital product in iTunes, the user may receive the error message “For assistance, contact iTunes support: www.apple.com/support/itunes/ www". Trying to start obtaining the ID first leads to a similar result, forcing the user to guess about the reasons for the specified problem. In this article, I will tell you what this error is, what causes it, and how to fix the “Please contact iTunes Support for help” error on your PCs.
This is what the mentioned message looks like:
This problem is of an international nature, and is observed among many Yabloko members around the globe (the English version of the message – “for assistance contact iTunes support...” occurs no less regularly).
According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration with the IP data was previously carried out with incorrect data entered, there were problems with the payment card and so on).
Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.
How to Fix the "Contact iTunes Support for Help" Error
The solution to the "contact iTunes support" problem may be as follows:
- Use US data when registering an Apple ID. If the error I'm looking at appears, do the following:
- Open the App Store and sign out of your current account. On the “Selection” tab, go to the very bottom, and, tapping on our login, click on “Logout”.
- We go to the search tab, look for a free application there, for example, let it be “Youtube”. Click on “Get” (receive), in the menu that appears, click on “Create Apple ID”.
- Select a country " United States"(USA). We accept the license agreement by clicking on “Agree”.
Enter your registration information:
- Email(Email). Here it is better to choose global email services, let it be Gmail.com (mail from Google).
- Password(password) – a combination of Latin letters, numbers, and a special character;
- Security Information(security information) – here you need to indicate security questions and answers to them (remember both, they may be needed when recovering your password);
- We indicate the date of birth(preferably yours or loved one so as not to forget to reset your password if necessary)
- In the column " Billing information"(billing information) select the payment method “None” and tap on “Next”.
Now you need to enter your real American address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the App Store).
Enter the following data, all in English:
- Street (street);
- City (city), for example "Tampa";
- State – FL (Florida);
- Zip Code (index) – for Florida it is 32830;
- Area code (city code) – for Tampa it is 813;
- Phone (telephone) – the last ten digits are needed.
This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university or something similar).
After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in in this case"YouTube") will begin to load, this will indicate successful creation of Apple ID.
Conclusion
In this article, I looked at the error “Contact iTunes Support for Help,” and various options her decisions. I recommend trying the method of obtaining an Apple ID described above, changing your IP, and also contacting Apple support, who will try to help you fix the dysfunction described above.