Apple products are in great demand all over the world. Modern developments The American manufacturer provides users with a wide range of services and great opportunities: a variety of applications, voice control of the device, regular access to the Internet. Sometimes users may encounter problems such as why the Internet does not work on the iPhone. There are several options for solving this problem.
Internet connection via Wi-Fi
Wireless communication is the easiest way to access the Internet. To do this, users need to turn on Wi-Fi on their mobile device, find a wireless network and enter a password to connect. If your phone does not connect to Wi-Fi wireless networks, the reason for the lack of connection may lie in the device settings. Users need to change the channel or region which, if not configured correctly, prevents the phone from connecting to the wireless network. If you use multiple networks with the same name, you must use the “forget network” feature before connecting to a new network. Please note that the connection will ask for a password again.
If, after these manipulations, the iPhone does not find the network or does not connect to it, users need to contact the service center to fix the problem.
Connect via cellular data
Users don't always have the option to connect to Wi-Fi wireless networks, but they do have the option to connect to the Internet via cellular data, which is enabled in the phone's Settings. When connecting, the user may also encounter the problem of why the Internet does not work on the iPhone 4s or other versions of the smartphone. Reasons may include:
- SIM card
- operator
- balance sheet
- settings
One of the problems why the Internet does not work on the iPhone 5s is the lack of settings for cellular data, which are mostly configured automatically, but sometimes users need to manually enter parameters for the settings. Lack of connection may be a consequence of a SIM card failure, lack of mobile communication, or cash on your mobile account. Regarding the latter, users can contact the operator to find out about the most advantageous offers from the mobile operator.
Despite the fact that Apple products are known for their quality, even this does not exclude the risk of some problems. Most often, users wonder why mobile Internet does not work on an iPhone. This can be caused by various reasons. One of the most common is incorrect settings.
However, more serious damage often occurs. Following simple instructions, you can independently identify and fix the problem. In this article we will look at the answer to the question why the Internet does not work on an iPhone.
Defining the problem
A problem with the mobile Internet is quite easy to identify, unlike other problems. It is determined by the following criteria:
- Mobile Internet access is limited via LTE, 3G or Wi-Fi.
- The modem mode is not activated, or the iPhone does not function as an access point.
- The Internet works intermittently or pages are not displayed when the connection icon appears on the phone screen.
Sometimes users wonder why the Internet stopped working on their iPhone. It often happens that the reason lies in a system failure. In this case, it is enough to restart the phone or turn on airplane mode for one or two seconds. If after these steps the malfunction is not eliminated, the problem should be looked for in the settings or software.
LTE does not turn on
When using an iPhone, various errors may appear that lead to problems with the Internet.
The most common reasons include:
- 3G connection error or in wireless network settings;
- problems with the iOS system;
- breakdown of the mobile device itself;
- SIM card malfunctions.
Usually, if we are talking about problems caused by software failure, you can fix them yourself. This requires either rebooting the device or downloading new software.
Data transfer problems
The reason why the Internet does not work well on an iPhone may be an error in the LTE connection. In most cases, this depends on the cellular operator. Typically, this problem occurs after a complete reboot of the phone or a settings reset. Even with excellent network coverage, the Internet may not work. Define this problem easy - the antenna is displayed on the device screen, but there is no icon or it disappears.
You can correct the situation as follows:
- open iPhone settings;
- select the “Cellular network” section;
- find the “Data Transfer” tab;
- enter the APN and username (you need to check this with your mobile operator).
Before proceeding with the described steps, you need to make sure that tariff plan paid, the package has not been used, there is network coverage, and the operator carries out this service. If frequent interruptions occur in the Internet, you need to contact the support service of your mobile operator. In some cases, when problems arise systematically, in order to eliminate the problems that arise, they change the mobile communications company.
Also, the question of why the Internet does not work on the iPhone 5s may arise when the network is disconnected while transmitting cellular data. In such a situation, you need to open the control panel of your mobile and phone and make sure that there is a corresponding icon in the status bar. If it is missing, do the following:
- go to settings, “Connections” tab;
- in the “Cellular Communications” and 3G items the slider should be on;
- if this is not the case, the slider is switched to the active state.
Even if mobile communications worked well, coverage is not the same everywhere. For this reason, the phone does not always receive a signal. The mobile operator cannot provide high-quality cellular reception in all parts of the city. Therefore, if the 4G icon changes to H+ or E, this is not a problem.
3G icon disappears
If there is a 3G icon in the status bar, but the browser does not open the page, the question also arises as to why the Internet does not work on the iPhone. First of all, it is necessary to eliminate errors in the software. The easiest way is to update your browser or delete it and then reinstall it.
When using the standard application, you can try the following steps:
- turn off Javascript in the browser;
- reboot the device;
- close the software and then remove it from the last opened programs.
Many iPhone users who updated the operating system to version 9.3 complained about slow page loading and link clicks. Updating iOS to the next version will help get rid of problems.
Modem mode does not work
It happens that the mobile Internet on the phone is not available in modem mode or the device does not connect to the network via an access point. This may also be the reason why the Internet does not work on iPhone 5.
In this case, you need to make sure that the corresponding function is enabled:
- open the settings menu;
- activate the item “Modem mode” or “Cellular data”, and then - “Modem mode”;
- check the settings and, if necessary, enter a password that will allow access to the mobile device.
If “Modem Mode” is active, the phone is rebooted. Typically, after this this function reactivated. Why is the Internet slow on my iPhone or won’t load at all? Perhaps it's a matter of settings. Then there is another, more time-consuming way - to reset the settings to factory defaults and then manually restore the settings.
If the methods described above do not help (the phone still does not receive cellular communications, access to the Internet is impossible), then most likely the problem lies in the hardware of the phone. In this case, it is better to take the device to service center or entrust it to a master.
Restart device, network, Wi-Fi, 3G
It happens that rebooting the network helps to start the Internet. You can do it yourself by following the instructions:
- go to settings, select the “Cellular Data” tab and turn off data transfer;
- After a minute, data transmission is turned on again.
If after these steps the answer to the question why the Internet does not work on the iPhone is still not found, you can try another, more complex method:
- in the settings find the “Network” tab;
- then select the “Cellular Data” section and reset the network settings;
- after that they call the service technical support mobile operator, indicate the phone model and receive new settings.
To access via Wi-Fi, you must do the following:
- turn on the router and wait for it to fully boot;
- enter the code 192.168.0.1 or 192.168.1.1 in the search bar of the browser, press the “Enter” key, specify the login and password;
- enter the data received from the provider, save it, and then change the login and password to your identifiers, connect via Wi-Fi.
Before setting up 3G or 4G, it is important to ensure that your account balance is positive and then take the following steps:
- go to network settings and select “Data transfer”;
- enable the 3G function if it is disabled, and enter the login and password received from the operator in the APN line.
Sometimes resetting the settings and re-entering them helps.
Communication with the operator
If the above methods are ineffective and the question of why the Internet does not work on the iPhone is still relevant, it makes sense to call the support service of the mobile operator.
Reboot FaceTime
Another way to fix a broken Internet is to restart FaceTime. To do this you need:
- Go to the “Settings” menu of your phone.
- Then select the “Restrictions” tab and move the slider to the off position.
- As a result, FaceTime will appear in the applications tab; you need to enable it. It is likely that after this a connection to the network will appear.
Firmware update
If none of the described methods help, you need to update the firmware software. To do this, connect the iPhone to a computer with Internet access using a charging cable. Opens on PC iTunes program latest version. If it is not there, the application is downloaded using your account.
After turning on, the program should detect the phone. At the top right there will be a suggestion to update the iPhone firmware. Before you take this step, you need to create backup copy all data available on the device. To do this, click on the “This PC” tab, and then in the window that appears - “Create a copy now.” After saving the information, press the “Update” button, and the installation of new firmware for the iPhone starts.
Then they return to the “This PC” tab and in the window that appears, select “Restore from a copy”, after which all saved data will be transferred to the phone. After this, Internet access should be open.
Sometimes your iPhone's cellular data may suddenly stop working. Most often this happens unexpectedly and for no apparent reason. Typically, in such cases, you can still make and receive calls, but the Internet does not work, and you cannot use applications that require a network connection.
Obviously, a smartphone without cellular data becomes useless, so suddenly turning it off is not the most pleasant thing in the world.
Luckily, most cellular data problems on iPhone are very easy to fix. This is often done by changing one or two options. Below we will tell you what to do if mobile Internet does not work on your iPhone.
How to fix cellular data problems oniPhone
We'll share six ways to fix cellular data problem on iPhone. The first of them should solve most problems when, for no reason, the mobile Internet simply stops working.
1: Check that Cellular Data is turned on
The first thing you need to do is make sure that the Cellular data option is turned on. You may think this advice is stupid, but you have no idea how often people accidentally turn off cellular data or turn on airplane mode. Now this happens even more often due to the fact that the Cellular Data icon is in Control Center.
Let's check Cellular data:
- Open Control Center.
- Make sure the Cellular Data icon is turned on (it should be green).
If the icon was gray, then Cellular data was turned off.
1.1: Don't forget to check Airplane mode
Do not close Control Center and immediately check that Airplane mode is turned off. This mode disables all types of communication, including cellular data, so it may well be causing the problem. If Airplane mode is on, turn it off.
The Cellular Data option can also be checked through Settings, just like Airplane Mode.
- Open Settings.
- The first section will be Airplane mode. Make sure the switch next to it is turned off.
- Then go to the Cellular section.
- Make sure the switch next to Cellular Data is turned on.
- Also check that cellular data is turned on for the apps you use most. To do this, scroll down the screen and check the switches.
These two options are the most common causes of problems with mobile Internet. When something is wrong with them, you can make and receive calls, but the Internet does not work. We strongly recommend that you check them first.
You can also turn off access to cellular data in apps where you don't need it. This will help save traffic.
2: Reset network settings
Some network problems can be resolved by resetting the network settings and rebooting. The only negative this method is that all saved settings, such as DNS, as well as passwords from wi-fi networks will be erased.
- Open Settings.
- Go to General and select Reset.
- Click Reset network settings and confirm.
- Close settings and restart your device.
When the iPhone turns on, open an application like Safari and check if the Internet is working.
3: Check for carrier updates
Sometimes providers provide carrier updates. There shouldn't be any problems if you don't install these updates, but there's no reason to avoid them either.
- Select About this device. If an update is available, it will automatically appear on your screen and you can install it.
4: UpdateiOS
Updating your system to the latest available version may also help. iOS updates contain various bug fixes and system improvements. Sometimes they can also solve cellular data problems.
- Back up your device using iCloud or iTunes.
- Open Settings and go to General.
- Select Software Update and, if available, new version, install it.
Remember to save a copy of your device before each update.
5: Contact the operator
If you have tried all of the above methods, but the mobile Internet still does not work, contact your operator. There may be a problem with the network itself, or you have used up all the available traffic.
“Why doesn’t the Internet work on iPhone?” - this is the question that not only beginners, but also experienced owners of Apple equipment ask in case of connection problems. In fact, there are not so many reasons for this problem, and most of them are easy to fix on your own. The review below will help you easily fix the Internet on your iPhone.
Why the Internet does not work on iPhone 5s and other versions
The most common causes of Internet breakdowns, according to service statistics and regular user surveys, are:
- No default settings. The iPhone doesn't have Internet settings by default, so expecting instant connection after inserting a SIM is unreasonable.
- After restoring or flashing, all parameters were lost. To rejoice after a successful update or restoration, some iPhone owners simply forget to re-enter their Internet access data.
- Incorrect WiFi password. Very often the Internet does not work on iPhone 5s and other models due to a changed password to the wireless Internet access point. The old password is incorrect, which means authentication fails.
- Changed communication service provider data. For example, if MTS mobile Internet on your iPhone does not work, then you should contact the operator’s technical support for correct settings Internet access. Do not forget to refuse all additional services, because help is help, and promote paid services need to.
- Broken component inside the device. If the MTS mobile Internet on the iPhone does not work, and technical support reports that the connection is correct, then you should not immediately write angry letters to the management and promise all kinds of punishment to the operator personally, because the breakdown may be in the phone itself. Diagnostics in any service will help determine the exact cause.
Repairing Internet on iPhone
Let's look at several typical situations with problems and ways to fix them, excluding non-payment of tariffs and a faulty router (they are not related to the iPhone).
Internet is not configured
Usually the Internet on an iPhone works flawlessly, but it requires initial setup. You need to proceed as follows:
- Turn on the device and wait for an SMS message indicating that the message will be delivered soon with the parameters. If it arrives, accept and activate the new Internet profile; if not, proceed to the next step.
- Call your operator. It doesn’t matter whether it’s MTS, Beeline or any other operator - each cellular service provider has its own technical support. Request Internet configuration settings for your iPhone model. Usually they send a configuration message, but they can also give you text settings. In this case, let's move on.
- Enter the Internet settings on your iPhone in the Expert Options menu. If you don’t know where it is, it’s better not to look for or edit what you don’t know.
Doesn't connect to WiFi
If the Internet does not work on your iPhone due to lack of WiFi connection, you can do the following:
- The connection fails: check that the password and authentication type are entered correctly; if unsuccessful, reboot the router and try again. It is important to understand that it is better not to try to guess the password.
- Doesn’t see the access point: turn on the router or reboot it, wait until it turns on completely. If the problem persists, check the signal from another device.
iPhone may not connect to hotspots due to interference or other problems, but still be fully functional.
SIM cards from most mobile operators are sold with a connected mobile Internet: the user just needs to install the card in his iPhone, and access to the network will be immediately available to him. However, know how to set up the Internet on an iPhone manually, is still necessary, otherwise in the event of a system failure and deletion of network settings, the user will be left without access to a significant number of functions - neither checking email nor downloading applications from the AppStore will be available to him.
First of all, you need to clarify whether data transfer is activated in the iPhone settings. To do this, go to the section " Cellular connection" in the menu " Settings».
Then check the two sliders " Cellular data" And " Enable 3G" Both must be in the active position.
If the toggle switch " Cellular data"is not turned on, the iPhone will be able to access the Internet only if it is present in the Wi-Fi distribution area. It is also strongly recommended to enable 3G - otherwise the smartphone will use the standard EDGE. The maximum download speed that can be achieved when connected to EDGE 474 Kbps, but you should expect 50 Kbps. Needless to say, the internet is too slow?
Even if you switched the “Enable 3G” slider to the active position, this is not a guarantee that the gadget will work via 3G. It all depends on the coverage area: if in the area where the iPhone is located, the connection is poor, most likely you will have to deal with EDGE.
It’s very easy to find out which standard data is transmitted through - just look at top part screen. Next to the operator name there may be one of two icons: 3G or E.
The second indicates the transfer of data through EDGE. Therefore, the letter E terrifies all lovers of fast Internet surfing.
If there is neither 3G nor E next to the name of the provider, then mobile Internet is not available. Possible reasons There are two lacks of network: either the “Cellular Data” slider in the settings is turned off, or the coverage is very weak.
After you check the toggle switches, you need to check whether the settings are entered correctly mobile connection. This is done like this:
Step 1. In the same section " Cellular connection"scroll down, find the subsection " " and go into it.
Step 2. Pay attention to the block " Cellular data" 3 fields must be filled in here: APN, username, password.
The following parameter values are correct for leading operators:
All parameters are written in small Latin letters.
Mobile Internet settings can be ordered by calling the mobile provider’s contact center. In this case, you will not have to enter anything manually - you will only need to save the settings from the SMS message.
After entering the parameters, you need to restart the phone - when the gadget turns on, the Internet will be available. In the same section " Cellular data connection"You can set up MMS - how this is done is described.
How to set up Wi-Fi on iPhone?
An alternative to mobile Internet is Wi-Fi. IN major cities distribution points are located everywhere - you can enjoy Internet surfing in bars, universities, city alleys, without having to mobile phone not a ruble. However, Wi-Fi also has its disadvantages. Firstly, As soon as the user moves away from the coverage area, the Internet immediately disappears. Secondly, in public places the speed is very low, because many users are using the network at the same time.
You need to connect Wi-Fi like this:
Step 1. IN " Settings"find the section " WiFi" and go into it.
Step 2. Switch the toggle switch " WiFi» to active position.
Step 3. In the block " Select network» Find the source you need and click on it. In our case it is AndroidAP.
Step 4. Enter your Wi-Fi password and click " Connect.».
When the connection is made, the source will be marked with a blue checkmark, and a characteristic Wi-Fi icon will appear next to the operator’s name.
There is usually no need to adjust Wi-Fi connection settings, but it is still worth checking them. To do this, click on the field with the name of the connected access point. You will see the following options:
Make sure that:
After the initial Wi-Fi connection setup, you will be able to connect to the access point via " Control Center" All you have to do is swipe up and down and click on the icon with the Wi-Fi symbol, known to everyone.
At Wi-Fi connection Battery charge is consumed faster than when using mobile Internet. Therefore, before connecting to the distribution, make sure that your iPhone battery has enough charge.
Why doesn't the Internet work on iPhone?
If you entered the Internet settings correctly, but data transfer still does not work, there may be several reasons for this:
The number is not connected to the service responsible for access to the network
Such a service is a component of the basic package of options of any tariff; for example, at MTS it is called “ Mobile Internet" Its absence can only be explained by the fact that the user himself got into the “ Personal Account” and unknowingly deleted it. You can activate such a service by calling the operator’s contact center or by visiting a service salon in person with a passport.
There is not enough money on the SIM card to access the Internet
At negative balance Internet access is blocked even if the prepaid option is valid for a period of time unlimited internet hasn't expired yet. Moreover, the icon 3G(or E) will still be visible next to the operator’s name - the pages will simply not be able to load in the browser. The solution to this problem is obvious - you need to top up your balance.
All mobile traffic has been used up
If previously, when the traffic quota was used up, the user retained the ability to access the Internet (only at a very low speed), but now he is simply not allowed onto the Internet. A window appears on the mobile screen prompting you to connect additional services to increase traffic - of course, on a reimbursable basis. There are several solutions to this problem, and using additional options for money not included in them:
- You can contact your operator and ask him to reconnect your prepaid mobile Internet service from the current date. This can only be done if there is enough money in the SIM card account to write off the monthly payment.
- You should buy a package of megabytes with bonus points. MTS has the most developed bonus system. For example, to purchase 100 MB in addition to the main package from this operator, it is enough to spend 150 bonuses, 100 of which can be obtained by simply completing a survey on the official MTS website.
Finally, you can find a free Wi-Fi distribution and, using it, “endure” until the date for updating the traffic quota.
Many users mistakenly believe that the Internet on the iPhone is not working due to a jailbreak installed or a recent OS update. In fact, neither one nor the other has any effect on data transmission.
The last resort way to solve the problem with mobile Internet on iPhone is reset network settings. You should follow the path " Settings» — « Basic» — « Reset" and select the item " Reset network settings».
User information - music, notes, messages - will not go anywhere from the device with such a reset. At the end of the procedure, you need to re-enter the mobile Internet settings and try to access the Internet again. If the reset does not help, you should contact a service center for help.
How to solve problems with Wi-Fi?
If you cannot turn on the Internet via Wi-Fi, you should carry out a number of manipulations with the router. Need to:
- Disable the router.
- Wait 20 seconds.
- Start the device and activate the Wi-Fi function on the iPhone.
All hidden processes that cause the failure will be stopped with this reboot method - therefore, the problem will be eliminated.
Conclusion
Setting up mobile Internet is not at all as difficult as they say - this work can be done not only by an experienced system administrator, but also by a user not privy to the secrets of programming. The main thing is to fill out the three cellular data parameters correctly and don’t forget to restart the device after that.
Adjust WiFi connection and even easier. The user's task, in general, comes down to entering the correct password. Wi-Fi network parameters are set automatically - as a rule, there is no need to go into the connection settings and change anything there.