Open your own delivery service. How to open a courier delivery service

Opening a courier delivery service attracts entrepreneurs because it does not require large investments or experience in this field. However, this type of business, like any other, has its pitfalls and nuances. In the business plan we will highlight the main aspects of this type of activity.

Objective of the project: making a profit by providing courier services to businesses and the public.

The attractiveness of the courier services business is determined by the following factors:

1. Low barriers to entry into the market.
2. Constantly increasing demand for this type services.
3. Lack of any qualification requirements.
4. Wide opportunities for business development and scaling.

The initial investment amount is 120 000 rubles

Break-even point is reached at first month of work.

The payback period is 4 month.

Average monthly profit of the 1st year of project implementation - 82 000

2. Description of the business, product or service

3. Description of the sales market

Every day, many organizations and people use courier services. Before opening a delivery service, it is necessary to determine which market segment will have to be served. Potential clients of the courier service are:

• online stores with delivery of goods;
• flower shops;
• cafes and restaurants;
• publishing houses;
• bookstores.

In the age of technology, online shopping is becoming increasingly popular. However, not every organization offering delivery services has its own staff of couriers. Most online stores resort to outsourcing, and they conclude contracts not with market giants, but with local small firms.

Another large segment is flower shops. Many of them are located in in social networks and offer delivery services. Without having their own courier on staff, they will happily become your regular customers.

Today there are no more or less large city, which does not have a large number of pizzerias, cafes, restaurants, pancake houses and other various establishments Catering. Most likely the owners similar establishments will not refuse to have additional profit from delivering their dishes to customers' homes. Therefore, the courier service can provide its delivery services.

Almost all large organizations need couriers to deliver various packages of documents to some public services. An example would be the tax office. The courier from the delivery service will not only be able to deliver Required documents, but also stand in line with everyone else. Thanks to such services, clients will be able to save their time, and you, as a business owner, will receive additional profit.

4. Sales and marketing

5. Production plan

The main goal of the project is to open a courier service and maximize its profits.

Review of the real estate market to select the optimal premises.

Requirements for placing a beauty elephant:

• Location: can be either the city center or a residential area;
• Room area 10-15 m2;
• It is advisable to have parking.

• Registration of a legal entity.

Activities can be carried out as individual- IP, so entity- OOO.

• Opening a current account.

6. Organizational structure

Staffing:

• manager - 1,
• couriers - 2-4,

The total number of employees is 3-5 people.

As a rule, the manager of such a small company is the business owner himself. The salary is set at 30,000 rubles. Wage couriers receive a piece rate and make up 30% of completed orders. In the first 2 months, it will be enough to hire 2 couriers, but with an increase in clients, the staff will need to be expanded.

It is necessary to approach recruitment responsibly. After all, only serious and diligent employees will help you get good feedback about the company as a whole. If you do not have experience in the provision of courier services, then it is all the more advisable to hire professionals in this matter who will help you set up the entire process and organize correct work with clients.

Before official employment arrange probation at least for a week. This will help you understand how the future employee relates to the client, whether he is capable of providing the level of service you have specified.

Basic requirements for recruitment:

• Having your own car;
• Competent Russian written and oral speech;
• Responsibility;
• Communication skills;
• Activity;
• Reliability.

The wage fund is the main item of monthly expenses of a courier company. Thus, the dynamics are presented in a separate table.

Dynamics of the fund for wages in the first year of project implementation

7. Financial plan

Sales plan for the 1st year of project implementation, rub.

The financial result for the first year of activity is presented in the table. The average net profit for the first year of operation is RUB 82,871.

How to open a delivery service: 5 popular delivery options, tips for attracting investment, cost and profitability of this type of business.

Costs for organizing a business: from 400,000 rubles.
Delivery service payback period: 10-12 months.

Delivery business is gaining momentum every day, as it does not require such large investments as the production of goods or the opening of a catering establishment.

One of the advantages is the fact that it is not so complicated in organization and design.

A delivery company can provide transportation services, such as oversized cargo, parcels, letters, or enter into an agreement with a company (more than one) and deliver goods produced by it.

In addition to the advantages, there are a number of nuances that you need to understand before thinking about how to open a delivery service.

First, you need to decide which goods will be supplied and to whom.

For example, you can initially deliver orders to your home in one locality.

This a good option for a beginner to start, because it doesn't need a large number of Vehicle.

And if the business prospers, it will be possible to expand the scope of activity to the desired scale.

How to open a delivery service and what are the requirements?

As already stated, this branch of business is not as difficult to organize as most others.

There are minimum requirements, once you understand them, you can open a business delivering flowers, parcels, valuable cargo and other items.

Choosing premises for a delivery service office

Interesting fact:
The story has survived to this day about the most iconic envoy of early antiquity - Phillipides, who brought a message about the Battle of Marathon to Athens. He ran a distance of almost 40 km and died of exhaustion after fulfilling his duty. His feat became a prerequisite for the founding of marathon racing.

As with any full-fledged enterprise, the first step is to rent office space.

Where will it be located? big building in the city center or in a residential area, it doesn't really matter.

There are courier services without an office.

But, as practice shows, this is only at the “embryo” stage.

After all, when expanding such a business, there will be a need to enter into contracts with reputable companies.

The absence of an office can negatively affect this partnership, and in general cause a lot of inconvenience.

Selecting transport for delivery service

The next, but no less important point, will be transport.

No transport in courier business there is nothing to do - that's a fact.

But the availability vehicle with considerable dimensions will increase the number of delivered parcels.

When choosing, you should take into account the expected volume of orders and the available budget.

Personnel and customer interaction

An important part of organizing the idea of ​​opening a delivery service is finding suitable personnel.

It is necessary to hire couriers who will deliver parcels and staff to work in the office.

To improve communication, you can open a hotline or a website where you can always track what stage your order (package) is at.

It is equally important to set up communication between the office and the couriers, since customers who are expecting a parcel will first call the office and ask what the condition of the order is and how long to wait for it.

How to register a delivery service?

You can register an enterprise as a private enterprise (PE) or with limited liability(), but with design in tax office it will get a little more complicated.

Recently, courier activities cannot be taxed single tax For imputed income, taxation of delivery business occurs on a general basis.

But this should not affect net income, provided that the business is successful.

Registration in local authorities authorities, and obtaining all the necessary approvals will cost approximately 15,000 rubles.

To open a courier service you do not need many documents, only information about the founders, the physical address of the company and its property (enterprise fund).

How does a delivery business depend on the city in which it is located?

When organizing a courier service in big city, there is no need to provide diverse services, you can simply choose a certain area and deliver only a certain type of goods.

You can implement the following delivery service options:

• cooperation with online stores;
• cooperation with restaurants or (most often, such establishments have their own couriers);
• delivery of correspondence;
• water delivery business, colors;

If the location is sparsely populated, the intracity delivery business will not bring as much profit as we would like.

Therefore, it makes sense to engage in transportation between cities, as this will greatly expand the range of activities.

It is most profitable to cooperate with furniture manufacturing factories, transport it to the place of sale, and possibly to the buyer’s home.

You can also deliver things while moving.

For such large-scale cargo transportation, you need appropriate transport, and more than one.

But first, you can try smaller deliveries.

How to choose transport for a courier service?

Any vehicle for starting a delivery business is suitable, from a scooter to a truck, it all depends on the type of transportation.

You don’t often see a driver with his own truck, so for large-scale deliveries between populated areas, you will have to buy a car.

The financial calculations section includes not only the cost of purchasing a vehicle, but also the costs of its maintenance, as well as gasoline consumption.

Gasoline consumption depends on the following factors:

• vehicle condition (serviceability, mileage);
• type of vehicle (truck, passenger car);
• driver's driving style (fast, slow);
• weather;
• road condition.

Approximate calculation of gasoline consumption of trucks and cars

Obviously, gasoline consumption depends on the car model and its engine.

But, based on the table, you can roughly calculate the difference in gasoline payments for cars and.

Required personnel for delivery service

It is most profitable to hire employees (couriers) who have their own transport.

As mentioned above, it can be either a car or truck, or a scooter or motorcycle, since small orders do not require a large interior.

For example, deliveries such as flowers, or sports nutrition, can generally be carried out using public transport.

For this type of assignment, it is best to hire students, as they will cope well with the task and can be hired part-time or have a flexible schedule.

If we are talking about large-sized orders, ranging from bottles of drinking water to refrigerators, you will need at least a minibus.

Since it will be necessary to deliver water to several recipients at once, and it is more profitable to deliver equipment to at least several clients in one trip.

In addition to couriers, you will need an accountant, a call center operator who will answer incoming calls and provide the necessary information (a secretary can handle this task).

How to attract investment to open a delivery service?

Nowadays, finding someone who will invest money in starting a business is not so difficult.

There are many sites (exchanges) for searching investors, which they themselves go to to find a promising project for their investments.

Naturally, no one wants to invest money in an unprofitable enterprise.

Therefore, you need to present your business plan as best as possible.

It is worth indicating all the nuances and aspects of the proposed project, identifying the benefits to the investor himself, calculating the approximate payback period and receiving the first income.

Describe in detail the services that the company will provide.

Also, the amount of investment must be clearly indicated, and a report must be provided on what and how much will be spent.

The knowledge and experience of the founder (founder) of the company in this area plays a significant role.

How much does it cost to open a delivery business?

Regardless of what kind of transportation you do (small or large), the costs for office and advertising will be almost the same in any case.

TO additional services It’s worth adding the creation of a website, this will cost from 10,000 rubles.

Regular investments

The rest of the expenses will go to the purchase of cars (if there is a need for freight transport), wages to employees, gasoline costs, etc.

In the video below, experienced entrepreneurs talk about the features of running a delivery business:

Profitability of starting a delivery business

Before you open a delivery business, you need to understand that competition in this area is very strong.

Indeed, in addition to delivery services, there are many private couriers.

However, despite the competition, the profitability of such an enterprise is about 25%, depending on the type of activity.

The company should generate income within three months.

If there is no profit during this period, this means that the company is operating at a loss.

The payback period will take about 10-12 months, subject to success.

As in any commercial activities, you shouldn’t start with something big, such enterprises often go bankrupt.

You can build a shipping empire starting with a small flower delivery business, and expand the scope of work every year.

This will speed up the payback period, reduce risks, and profits will begin to come as soon as possible.

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Online shopping is becoming an increasingly popular and in-demand practice in our country. There are several reasons for this. Firstly, lack of time. Walking around the shops in search of the right thing is a rather tedious and often lengthy task. While on the Internet the purchase is completed in a matter of minutes.

Secondly, there are more choices. If in real life the supply is limited to the stores available in a particular city, then in the virtual space you can purchase goods from all over the world. Thirdly, banal laziness or reluctance to go somewhere, if the necessary thing can be brought right to the doorstep. The most popular products for ordering online are clothing and footwear, electronics, Appliances and other durable items.

When it comes to food, we don’t hesitate to go to the supermarket or market. Like it or not, but if the refrigerator is empty, you have to go. But if it were possible, many citizens would not refuse to order these goods on the Internet. There is a need for such a service, especially among busy people. So why not start a business delivering groceries to your home? Some entrepreneurs have already taken this idea into circulation, but the niche is still empty.

Methods of organizing food delivery: which one to choose?

There are several options for providing this service. The first is to open your own online store with a certain range of products. However, this idea requires large financial investments and is quite difficult to implement. It is necessary to think through transport logistics, organize a warehouse where thousands of items will be stored (if the assortment is small, it will be difficult to compete with ordinary supermarkets), and create a unified IT platform.

Second way to implement this business- online grocery store based on an existing, real trading network. This method is much simpler and more convenient, since in addition you only need transport and a courier, and the “parent” company will supply the products. But this option is suitable for those entrepreneurs who already have such a business in real life.

The third is to organize the delivery of products from stores existing in your city, making money on courier services. This method is the most interesting, least expensive in terms of financial investments and quite attractive in terms of profitability if implemented correctly. At the same time, there are free niches in business here. In Russia this service is not yet so popular, although in some regions it has already become quite popular.

Product delivery implementation scheme and necessary attributes to start

The main working platform of the delivery business will be the Internet resource. It should be as convenient and understandable as possible for all categories of the population. This is where the order will be placed. The essence of the work is this:

1. Buyers go to your website, fill out a product order form and a questionnaire in which they indicate their name and contact phone number. In addition to the list itself, stores from which to purchase products and specific wishes for the product are selected. For example, brand, grade, fat content, etc.
2. The operator receives the order and contacts the buyer to confirm it. If there are any clarifications, they are entered into the form according to the customer.
3. The list with detailed instructions is then handed over to the courier. He makes the purchase, observing all the requirements and wishes, and delivers the order to the buyer.
4. Payment is made either in cash to the courier or through the website by bank transfer.

This business of delivering groceries to your home is unique in its own way, but in demand. The service will be of interest to both young and old people. And in order for the service to be truly convenient and high-quality, you need to think through all the main nuances. So, the site should have detailed instructions on placing an order, information about the rules for providing the service, its cost.

When calling the buyer, the operator must warn that if the list does not indicate the wishes for the product, for example, the fat content of sour cream, then the purchase will be made at the discretion of the courier. Therefore, it is in the interests of the buyer himself to fill out the form in as much detail as possible (when developing the site, pay special attention to the purchase field).

Features of ordering products: payment and other nuances

It is necessary to think in advance how payment for delivery services will be made. Will it be a fixed price or a percentage of the purchase price? Both cases have their pros and cons, so choose the one that is more convenient/profitable for you. You can offer express delivery to especially impatient customers, when products will be purchased as quickly as possible, but at a higher price.

It is also worth offering customers the opportunity to indicate their wishes for a specific delivery time. For example, place an order in the morning, taking into account that the courier will deliver it at 7 pm. It will be convenient for clients who are at work to make purchases and receive them when they arrive home.

In addition, some buyers will be interested in specific services, for example, home delivery of village products. It can be offered as an additional option if you have the opportunity to establish cooperation with producer farmers. However, this option is suitable as a seasonal one.

What is needed to organize a delivery service?

We figured out how to place an order and deliver products to your home. The business plan must include detailed information about all the attributes necessary to start an activity. Let's talk about what you need to get started.

The site of the company

It should be convenient, understandable, and functional. If customers are confused about how to place an order, what needs to be filled out, where to find out about the price and other conditions, then they will simply refuse to complete the application.

Staff

This is a dispatcher who will receive and process orders, transfer them to couriers and provide comprehensive customer support by phone. He can work both in the office (then you will have to rent a room and equip it with a workplace) or remotely. The main thing is that during the working day he is constantly in touch and monitors the receipt of orders.

The most important employees are couriers. Their number depends on the frequency and number of orders. Minimum - two people. It is best to hire people with a personal car and just pay for gas. This will significantly reduce the required investment.

Transport

As mentioned above, the most convenient option is to hire employees with personal vehicles. Otherwise, you will have to buy it, and this is a significant expense. The only thing that is advisable to do is to purchase one van equipped with a thermal body, which will be used to deliver specific orders (for example, very large ones or those that require maintaining a certain temperature).

In general, that's all. In order to organize a business delivering groceries to your home (not to be confused with an online grocery store), you don’t need anything else. The most important thing is to competently organize the work of the dispatcher and couriers. It would be good if employees report on the status of the order (purchase/delivery) to the coordinator so that he can monitor the progress of its execution and, if necessary, inform the customer.

Along with the ordered purchases, the courier must hand over a receipt to the customer - directly into his hands, and not just in a bag with products. This will avoid possible misunderstandings and complaints. It is also necessary to organize feedback from clients in order to know what points need to be improved/corrected.

Registration of food delivery activities

The company can be registered as an LLC or individual entrepreneur. You just need to have permission to carry out entrepreneurial activity related to courier services. Since you yourself will not produce or sell anything, there will be no difficulties here. Your job is delivery services. This is a huge advantage compared to other types of business, when the company itself rents a warehouse, purchases and resells grocery products.

Conclusion

Running a business delivering groceries to your home is very profitable these days. People now don’t have much free time, which is often expensive. Therefore, many of them are willing to pay to have someone else do the purchasing and delivery of groceries for them. For a novice entrepreneur, this is an opportunity to start their own business with minimal financial investment and the prospects of good earnings.