On the organization of provision of state. State (municipal) services (works)

10.10.2019

Article 1. Scope of this Federal Law

3. Services provided by state and municipal institutions and other organizations that place a government task (order) or municipal task(order), are subject to inclusion in the register of state or municipal services and are provided in electronic form in accordance with this Federal Law if the specified services are included in the list established by the Government Russian Federation. Supreme executive body state power of a subject of the Russian Federation has the right to approve an additional list of services provided in a subject of the Russian Federation by state and municipal institutions and other organizations that place a state task (order) of a subject of the Russian Federation or a municipal task (order), subject to inclusion in the register of state or municipal services and provided in electronic form in accordance with this Federal Law.

Article 8. Requirements for collecting fees from the applicant for the provision of state and municipal services

3. In cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, state and municipal services are provided at the expense of the applicant until the provisions of the federal laws are declared invalid, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, in accordance with which state and municipal services are provided at the expense of the applicant.

Article 9. Requirements for the provision of services that are necessary and mandatory for the provision of state and municipal services

1. The list of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law is approved:

2) a regulatory legal act of a constituent entity of the Russian Federation - in relation to services provided for the purpose of providing public services by executive bodies of state power of a constituent entity of the Russian Federation;

3. The amount of payment for the provision of services that are necessary and mandatory for the provision of public services by federal executive authorities is established by federal executive authorities in the manner established by the Government of the Russian Federation. The procedure for determining the amount of payment for the provision of services that are necessary and mandatory for the provision by executive bodies of state power of the constituent entities of the Russian Federation of public services, the provision of municipal services by local government bodies, is established by a regulatory legal act of the highest executive body state power of a constituent entity of the Russian Federation, representative body of local self-government.

Article 11. Registers of public services and registers of municipal services

4. The register of public services of a constituent entity of the Russian Federation contains information:

1) on public services provided by executive bodies of state power of a constituent entity of the Russian Federation;

2) on services that are necessary and mandatory for the provision of public services by the executive bodies of state power of a constituent entity of the Russian Federation and are included in the list approved in accordance with paragraph 2 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by state institutions of a constituent entity of the Russian Federation and other organizations that place a state task (order) carried out (performed) at the expense of the budget of a constituent entity of the Russian Federation;

4) other information, the composition of which is established by the highest executive body of state power of the constituent entity of the Russian Federation.

5. The formation and maintenance of a register of public services of a constituent entity of the Russian Federation is carried out in the manner established by the highest executive body of state power of the constituent entity of the Russian Federation.

Article 13. General requirements to the development of draft administrative regulations

13. The examination of draft administrative regulations developed by federal executive authorities, as well as bodies of state extra-budgetary funds of the Russian Federation, is carried out by a federal executive authority authorized by the Government of the Russian Federation in the manner established by the Government of the Russian Federation. Examination of draft administrative regulations developed by executive authorities of the constituent entities of the Russian Federation, and draft administrative regulations developed by local government bodies, is carried out in cases and in the manner established, respectively, by regulatory legal acts of the constituent entities of the Russian Federation and municipal legal acts.

14. The procedure for the development and approval of administrative regulations by the executive bodies of state power of a subject of the Russian Federation is established by the highest executive body of state power of the subject of the Russian Federation.

Article 14. Requirements for the standard of provision of state or municipal services

The standard for the provision of state or municipal services provides for:

9) the amount of fees charged to the applicant for the provision of state or municipal services, and the methods of collection in cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts;

Article 15. Features of organizing the provision of state and municipal services in multifunctional centers

3. In cases provided for by regulatory legal acts of the Russian Federation or regulatory legal acts of constituent entities of the Russian Federation, the provision of state and municipal services in multifunctional centers can be carried out exclusively in electronic form.

Article 20. Procedure for maintaining registers of state and municipal services in electronic form

3. State authorities of a constituent entity of the Russian Federation and local self-government bodies, in order to maintain, respectively, a register of state services of a constituent entity of the Russian Federation and a register of municipal services in electronic form, have the right to create regional information systems and municipal information systems.

Article 22. Universal electronic card

2. In cases provided for by federal laws, a universal electronic card is a document certifying the identity of a citizen, the rights of the insured person in compulsory insurance systems, and other rights of the citizen. In cases provided for by federal laws, decrees of the Government of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, a universal electronic card is a document certifying a citizen’s right to receive state and municipal services, as well as other services.

Article 23. Electronic application of the universal electronic card. Procedure for connecting the electronic application

3. Regional electronic applications ensure the receipt of government services and services of other organizations in accordance with the regulatory legal acts of the constituent entity of the Russian Federation.

8. The highest executive body of state power of a constituent entity of the Russian Federation has the right to determine a list of regional and municipal electronic applications that provide authorized access to receiving state, municipal and other services.

14. Rules for the development, connection and operation of electronic applications specified in part 8 of this article, and technical requirements to them are determined by the highest executive body of state power of the constituent entity of the Russian Federation in agreement with the federal executive body authorized by the Government of the Russian Federation and the federal authorized organization.

Article 24. Basics of organizing activities for the production, issuance and servicing of universal electronic cards

3. For the purpose of issuing, issuing and servicing universal electronic cards, the highest executive body of state power of a constituent entity of the Russian Federation determines the authorized organization of the constituent entity of the Russian Federation. The functions of an authorized organization of a constituent entity of the Russian Federation can be performed by: legal entities, as well as territorial bodies of federal executive authorities, the Pension Fund of the Russian Federation on the basis of agreements concluded by the highest executive body of state power of a constituent entity of the Russian Federation with the federal executive body, Pension Fund Russian Federation. Several subjects of the Russian Federation may designate the same legal entity as an authorized organization of a subject of the Russian Federation.

Article 25. Procedure for issuing universal electronic cards upon applications from citizens

3. The procedure for submitting an application for the issuance of a universal electronic card is established by the authorized government body of the constituent entity of the Russian Federation.

7. The procedure for the delivery of universal electronic cards issued and issued upon applications of citizens is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

Article 26. The procedure for issuing universal electronic cards to citizens who have not submitted deadlines applications for the issuance of the specified card and those who have not applied for refusal to receive a universal electronic card

3. The law of a subject of the Russian Federation may establish more early date issuance of universal electronic cards on the territory of the relevant constituent entity of the Russian Federation in the manner established by this article.

8. If a citizen has not submitted an application to refuse to receive a universal electronic card within the period established by Part 5 of this article and (or) has not sent information about choosing a bank within the period established by Part 6 of this article, this citizen is issued a universal electronic card with electronic banking application of a bank selected by a constituent entity of the Russian Federation from among the banks that have entered into an agreement with a federal authorized organization, based on the results of a competition held by a constituent entity of the Russian Federation. The procedure for holding a competition to select a bank (banks) is established by the law of the constituent entity of the Russian Federation.

9. The procedure for delivery of universal electronic cards, including personally to a citizen, is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

Article 27. Procedure for issuing a duplicate of a universal electronic card or replacing the specified card

3. The subject of the Russian Federation determines the procedure for issuing a duplicate of a universal electronic card and the amount of the fee for issuing such a duplicate.

4. The replacement of a universal electronic card is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation on the basis of an application submitted by a citizen in the manner determined by the authorized government body of a constituent entity of the Russian Federation.

5. The procedure for replacing universal electronic cards in the event of connecting new federal electronic applications or regional or municipal electronic applications is established by the Government of the Russian Federation or the law of a constituent entity of the Russian Federation in agreement with the federal authorized organization.

Article 29. Ensuring the implementation of the provisions of this Federal Law

4. Establish that in relation to the implementation of the provisions of this Federal Law providing for the provision of state and municipal services in electronic form, including using a single portal of state and municipal services, as well as in relation to paragraph 3 of part 1 and paragraph 1 of part 2 of Article 6 , paragraph 2 of part 1 of article 7 of this Federal Law:

(as amended by Federal Law dated July 1, 2011 N 169-FZ)

1) the transition to the provision of state and municipal services in electronic form, respectively, by federal executive authorities, executive state authorities of constituent entities of the Russian Federation, local government bodies, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, is carried out in stages in accordance with plans and schedules for the transition to the provision of state and municipal services in electronic form, approved respectively by the Government of the Russian Federation, the highest executive body of state power of a constituent entity of the Russian Federation, and a local government body;

6. If, before the date of entry into force of this Federal Law in a constituent entity of the Russian Federation or in municipal formation universal electronic cards have been issued and issued to citizens, the electronic applications of which fully or partially coincide with the electronic applications specified in Article 23 of this Federal Law, and these cards are not brought into compliance with the provisions of Article 23 of this Federal Law, such universal electronic cards are subject to redemption according to upon expiration of their validity period, but no later than January 1, 2014 in the manner established by the regulatory legal act of the highest executive body of state power of a constituent entity of the Russian Federation or an authorized local government body.

State (municipal) service (work) - a service (work) provided (performed) by government bodies (local government bodies), state (municipal) institutions and, in cases established by the legislation of the Russian Federation, other legal entities. In connection with the use of similar terms and concepts in the legislation of the Russian Federation, it is necessary to distinguish between the concepts of services provided in accordance with the Federal Law of July 27, 2010 No. 210-FZ “On the organization of the provision of state and municipal services” (hereinafter referred to as the Federal Law of July 27, 2010). July 2010 No. 210-FZ), and services provided in the context of Federal Law dated 05/08/2010 No. 83-FZ.
Federal Law No. 210-FZ of July 27, 2010 regulates the provision of state (municipal) services by authorities in the course of the exercise of their functions in the exercise of powers assigned to them or transferred from another level (for example, issuing a construction permit, providing an extract from the register real estate).

Consumers of these services are only individuals or legal entities (with the exception of state bodies and their territorial bodies, bodies of state extra-budgetary funds and their territorial bodies, local governments).
These services are provided at the request of specified persons (applicants) in accordance with administrative regulations.
In addition, Federal Law No. 210-FZ of July 27, 2010 regulates legal relations in the provision of services that are necessary and mandatory for the provision of state (municipal) services in the context of this law (for example, the issuance of a health certificate, which is necessary to obtain public service “issuance of a driver’s license”). Such services may be provided to the applicant, including on a paid basis, in accordance with the requirements of Article 9 of Federal Law No. 210-FZ of July 27, 2010.
The provisions of Federal Law No. 83-FZ dated 05/08/2010, to which this section of the official website of the Ministry of Finance of Russia is devoted, applies to services provided not by government authorities, but by institutions subordinate to them within the framework of tasks defined for these institutions (for example, the implementation educational programs, primary health care, storage archival documents). Consumers of such services are individuals or legal entities, as well as authorities.

The following conditional division of public services and public works has been adopted:
A service is the result of an institution’s activities in the interests of a specific individual (legal entity) - the recipient of the service (for example, the implementation of educational programs of secondary vocational education, primary health care, library services for library users).
Work is the result of an institution’s activities in the interests of an indefinite number of individuals or society as a whole (for example, the creation theatrical production, organization of exhibitions and competitions, landscaping).
“Service” is characterized by certain number consumers and the homogeneity of the service provided to them, as a result, the volume of service provision can be measured, and the cost standard can be calculated per unit of service provision. For “work” it is difficult to estimate the exact number of consumers, and the work itself differs significantly in nature, as a result, standardization of costs per unit of work is, as a rule, not possible.

Departmental lists of services (work) provided (performed) by state institutions subordinate to the federal executive authorities in their main field of activity.

A state task to a federal government agency is formed on the basis of a departmental list of services (work) provided (performed) by government agencies subordinate to the federal executive body (hereinafter referred to as the departmental list).
That is, the state task (and, as a consequence, the subsidy for financial support for its implementation) applies only to those services (works) that are included in the departmental list.
Clause 4 of the Decree of the Government of the Russian Federation dated 02.09.2010 No. 671 stipulates that federal executive authorities performing the functions of developing state policy and legal regulation in the established field of activity have the right to approve basic (industry) lists of government services (works) provided (performed) federal institutions in the established field of activity (hereinafter referred to as the basic lists). At the same time, it was determined that the indicators of departmental lists can be supplemented and detailed, but should not contradict the indicators of the basic lists.

Consequently, the functions of the basic and departmental lists are different:
Basic lists should ensure uniform representation of similar services in all departmental lists.
Departmental lists are formed by the federal executive body performing the functions and powers of the founder on the basis of the basic ones (if any are approved in the relevant field of activity) and determine the services (work) performed by government agencies subordinate to them.

In accordance with paragraph 3 of Decree of the Government of the Russian Federation dated September 2, 2010 No. 671, federal executive authorities formed and approved Departmental Lists and posted them on the Internet.
You can familiarize yourself with and posted on the Internet on the official websites of federal executive authorities exercising the functions and powers of the founders of federal government agencies.
The decision on the formation of lists of state (municipal) services (work) provided (performed) by state (municipal) institutions of a constituent entity of the Russian Federation (municipal entity) is taken by the constituent entity of the Russian Federation (municipal entity) itself.
In order to implement the provisions of Federal Law No. 83-FZ dated 05/08/2010, the Ministry of Finance of Russia recommends that the highest executive authorities of a constituent entity of the Russian Federation choose one of the two recommended approaches below:
1) formation of a two-level structure of the list of services, consisting of a sectoral list of services and a departmental list of services. This approach can be applied if a regional social program has been developed in a constituent entity of the Russian Federation. economic development and there is a certain position of sectoral executive authorities on the implementation of regional policy in the areas of activity;
2) formation unified list services, in in this case the list of services is formed by the founder for the purpose of subsequent formation of tasks for subordinate institutions. The list of services is approved by the legal act of the founder.

Possibility of providing paid state (municipal) services.

In accordance with the provisions of the Budget Code of the Russian Federation, the institution has the right to provide services on a paid basis only in excess of the assignment. The institution does not have the right to refuse to fulfill this state (municipal) task in favor of providing services on a paid basis (Article 69.2 of the Budget Code of the Russian Federation as amended by the Federal Law). In addition to the established task, the institution has the right to provide services related to its main activities for a fee to individuals and legal entities on the same conditions for the provision of the same services. Moreover, for budgetary institutions the founder establishes the procedure for determining the specified fee, unless otherwise provided by federal law, and for autonomous institutions Federal laws do not provide for the establishment of a procedure for the provision of such services.

Multifunctional centers providing state and municipal services (MFCs) began opening in Russia in 2010. In the last 3 years, this process has been particularly active. According to the Ministry of Economic Development, today there are more than 2.5 thousand centers and more than 10 thousand MFC offices in the country. The network covered not only large cities, but also small towns. Authorities report that about 94% of the country's residents have the opportunity to contact government agencies through the “one-stop shop” service. And Russians are actively taking advantage of this opportunity - in Moscow alone, about 70–80 thousand people receive MFC services every day.

What are multifunctional centers

A multifunctional center for the provision of state and municipal services is an institution that is a link between state or municipal authorities and the average resident of the country. The project was created with the aim of simplifying Russians’ access to the services of government bodies that may be needed in one or another life situation. An extensive system of centers allows a citizen to receive a service close to his place of residence and without queues. In addition, with his problem he does not go to a stern official, but to a friendly employee at a multifunctional center. As a result, not only time is saved, but also nerves, because none of us likes going through authorities.

World experience shows that the creation of a unified service significantly increases the efficiency of the process of citizens receiving government services. The results of sociological research indicate that the most common problems that people encounter when contacting “official authorities” are:

queues;
the need to apply again;
the need to submit a voluminous package of documents that must be collected by visiting other authorities;
poorly organized process of informing visitors about the services of the organ.

The introduction of a “one-stop shop” service is designed to solve all these problems. Now a person does not need to visit the doors of several institutions, since all issues are resolved in one place - at the MFC. Addresses, telephone numbers and operating hours of the centers can be found on their official websites and on the government service portals of each region.

How the work of the MFC is organized

The “one window” service means that the services of government bodies at all levels - federal, regional and municipal - are provided in one place. At the same time, multifunctional centers and departments interact with each other on the basis of concluded agreements. They cover the exchange of documents and information, deadlines for completing procedures and the responsibilities of all participants in the process.

In practice, it works very simply - a person addresses his problem to the center, as an intermediary. The most common example is that a visitor needs the services of a “passport office” (an extract from the house register or some similar certificate is needed). The MFC contacts the relevant authority through the information system, enters the client’s data and generates required document. Another common example is registration (registration). However, of course, one visit will not do. The MFC accepts the citizen’s document and transfers it to the appropriate unit of the Migration Service, where registration is carried out. Within the prescribed period, the document is transferred back to the MFC, from where the citizen can pick it up. Having applied to a multifunctional center for the provision of municipal services for a “registration”, a person receives results in about a week, and he is freed from the need to visit the FMS authorities in person.

Which authorities can be contacted through the “one window” service?

Russian Government Decree No. 797 of September 27, 2011 established a list of services that can be organized in multifunctional centers. The functions of the MFC include organizing the receipt of services provided by the following bodies and services:

Ministry of Internal Affairs (MVD) - providing information on the presence (absence) of a criminal record, the fact of criminal prosecution or its termination, and administrative offenses in the field of traffic rules.
Federal Migration Service (since 2016 operates as a division of the Ministry of Internal Affairs) - acceptance and issuance of documents on registration at the place of residence or stay (including registration of foreigners and stateless persons), registration of a general passport, acceptance of documents for an international passport (currently in The MFC does not process international passports in full, but only accepts documents, that is, the person will have to appear in person to receive a passport at the FMS).
Pension fund - registration of citizens, issuance of a certificate for maternity capital and consideration of applications for its disposal, acceptance of applications for benefits or refusal of them, acceptance of applications for transfer to a non-state pension fund, acceptance of applications for the establishment of a pension and additional payments to it, information about the state of the pension account, about social assistance, about pension legislation and much more.
Federal Bailiff Service (FSSP) - information about availability enforcement proceedings regarding citizens and legal entities.
Civil registry offices - registration and divorce, registration of birth and death of a person, issuance of certificates and extracts.
Rosreestr - registration of rights to real estate and transactions with it, cadastral registration, provision of information from the Real Estate Register and Cadastre.
Rosimushchestvo - preliminary approval and provision of land plots (with or without auctions), issuance of extracts from the Register of Federal Property.

In addition, regional executive authorities and local government bodies (administrations) can provide government services through the MFC, the list of which includes more than 70 items. They include a wide range of services in the field of family and childhood: queuing for a place in kindergarten, resolving issues of adoption of children, calculating benefits and other measures to support large families. In addition, you can submit readings from water and electricity meters through the MFC, register with the labor exchange, initiate the process of issuing a permit to build or remodel an apartment, and receive a lot of other services. Some MFCs provide assistance in obtaining licenses, permission to install advertising structures, hunting licenses, and so on.

How MFCs can help entrepreneurs

MFC functions can also be useful for people who are running or are just about to start entrepreneurial activity. Among other things, they can contact the following authorities:

Federal tax service(Federal Tax Service) - registration individuals as individual entrepreneurs and peasant farms, providing information from various open state registers (taxpayers, legal entities, entrepreneurs, disqualified persons), accepting applications for a certificate of tax payment, informing citizens on tax legislation issues.
Rospotrebnadzor - submission of notifications by entrepreneurs engaged in certain types activities;
Social Insurance Fund - acceptance of reports, registration and deregistration of entrepreneurs acting as insurers.

Government services and a little more

The service of multifunctional centers does not stand still - the legislation provides opportunities for expanding its powers. This means that the list of services will expand. For example, from the end of 2016, it will be possible to exchange a driver’s license at the MFC or restore it in case of loss (currently this is only possible at the State Traffic Safety Inspectorate). In addition, the Ministry of Economic Development is talking about the imminent introduction, as an experiment, of the opportunity for the population to obtain a foreign passport at the MFC without visiting the FMS.

In addition, the Ministry of Economic Development recommends that services develop support services that would make clients’ requests completely comfortable. For example, installation of ATMs, payment terminals and copying equipment, provision of legal and notary services, as well as Internet access.

Differences in MFC activities by region

While the “one window” service in each region provides own set services. Some regional MFCs (Moscow, St. Petersburg) provide more services than in smaller settlements. In addition, within the same city, different service units can provide different services. The most popular of them, such as registration or obtaining certificates, are carried out in most departments. More “narrow” services, for example, consulting on pension and tax issues, registration of foreign citizens, interaction with entrepreneurs and others, are provided only in some offices and centers.

The leader in the number of MFCs is Moscow: 163 customer service points have been created in the city using the “one-window” system. In the centers of public services in Moscow, the most full list government services, and they are constantly expanding. For example, quite recently, from the words of Mayor Sergei Sobyanin, it became known that it is soon planned to conduct an experiment on registering pensions at the MFC.

The cultural capital of Russia is slightly behind Moscow in terms of the number of MFCs - St. Petersburg has 58 such institutions. However, it is worth considering that the city’s population is 2.5 times less than Moscow’s. Therefore, in two largest cities In Russia, the coverage of residents by public service centers is approximately the same - for every 70–80 thousand residents there is one center or office of the MFC. St. Petersburg, like Moscow, provides its residents with the widest range of government services that can be obtained through a one-stop service.

In addition, the leaders in the number of centers are Rostov and Volgograd region, as well as the Krasnodar region.

How quickly can you receive services at the MFC?

Each public service has statutory deadline for execution, which authorities have no right to violate. For example, for registration at the place of residence (stay), this period is 3 days from the moment the documents are received by the registration authority (migration service). The functions of the MFC include the transfer of documents to the relevant government agency, which requires additional time. Most often this is no more than two or three days. Thus, the service delivery period increases slightly, but the level of convenience for the client - on the contrary.

According to the centers themselves, there are practically no queues. For example, in Moscow, only 1% of MFC clients wait more than 15 minutes to receive an appointment. Opening hours in institutions in different cities are set in such a way that visitors can use their services after hours. There are branches open until 21:00, as well as on Saturdays. And in the capital of Russia they went even further - here the centers operate from 8:00 to 20:00 every day, seven days a week. It is worth noting that in order to receive some services, you must make an appointment in advance through the MFC website.

Legal regulation

The activities of the MFC are regulated by Federal Law No. 210-FZ of July 27, 2010. It establishes the principles of organizing the service, the rights and responsibilities of the centers themselves, as well as government bodies in terms of cooperation with the MFC. Public services are provided on the basis of agreements on the interaction of authorities with each other and with the “one-stop shop” service. In accordance with this law, municipal and state bodies are required to provide the MFC with the necessary information, as well as access to information systems that contain such information.

More specific rules for the organization and operation of MFC units are established in Government Decree No. 1376 of December 22, 2012. It determines the minimum regulatory requirements for such parameters as logistics and information support of the MFC, operating mode, location, area of the center (office), number of windows and some others. The issue of interaction between centers and state and municipal authorities and the procedure for concluding agreements is covered in the above-mentioned government decree No. 797. This document also defines the list of services that are sold through centers and one-stop service offices.

The project for the implementation and development of the multifunctional centers service is managed by the Ministry of Economic Development of Russia. Regional authorities and local governments ensure that new offices of the MFC service are built and created. The regions are entrusted with developing a network of centers mainly through own funds However, if necessary, they can receive assistance from the federal budget.

New name of the MFC: "My Documents"

Over the past three years, the Ministry of Economic Development has been actively developing the MFC project - the addresses of new divisions have appeared on maps of Russian cities every now and then. At the end of 2014, it was understood that the MFC needed to change its name. Since then, the rebranding of the system of multifunctional centers began - the service was called “My Documents”. New offices are opened and old ones operate under this name. The updated one-stop service operates under the motto “For all occasions.” The curator of the project, the Ministry of Economic Development, has developed a unified standard for the provision of services for all centers and offices of the country, no matter in what regions they are located. The department says that they set themselves the goal of creating a truly friendly and customer-oriented service that could become a reliable assistant to a person in the process of communicating with government agencies and make it easier to obtain a wide variety of documents.

Future plans

Today, the functions of the MFC are constantly expanding. The Ministry of Economic Development plans to gradually introduce full support for a person throughout his life. And, more precisely, in the following life situations:

at the birth of a child;
when it changes marital status- wedding or divorce;
when changing the name or surname;
when changing place of residence or stay;
when opening your own business (registering an individual entrepreneur);
when registering a plot of land, building a house or buying an apartment;
if necessary, restore documents due to their loss;
upon retirement;
upon the death of a loved one;
in many other cases.

These are those moments in life when it is especially important for a person not to be distracted by “paper” matters, but to deal with the current situation as quickly as possible.

If the department’s plans are destined to come true, then perhaps the time is not far off when the average Russian will never meet a single official in his life. But seriously, the positive effect of the centers’ activities cannot be ignored. Many compatriots have long appreciated the work of the MFC. The reviews they leave generally indicate that this innovation is very useful. Yes, it’s worth admitting that not everything is perfect yet. And many service centers and offices do not have the capacity to provide a full range of services. But one must take into account the fact that Russian service“one window” is still in its infancy. And the work on its development and improvement is not yet finished.

Chapter 1. General provisions

Article 1. Scope of this Federal Law

1. This Federal Law regulates relations arising in connection with the provision of state and municipal services, respectively, by federal executive authorities, bodies of state extra-budgetary funds, executive authorities of the constituent entities of the Russian Federation, as well as local administrations and other local government bodies carrying out executive and administrative functions. powers (hereinafter referred to as local government bodies).

2. This Federal Law also applies to the activities of organizations participating in the provision of state and municipal services provided for in Part 1 of this article.

3. Services provided by state and municipal institutions and other organizations in which a state task (order) or municipal task (order) are placed are subject to inclusion in the register of state or municipal services and are provided in electronic form in accordance with this Federal Law in that case , if the specified services are included in the list established by the Government of the Russian Federation. The highest executive body of state power of a constituent entity of the Russian Federation has the right to approve an additional list of services provided in a constituent entity of the Russian Federation by state and municipal institutions and other organizations that place a state assignment (order) of a constituent entity of the Russian Federation or a municipal assignment (order) subject to inclusion in the register of state or municipal services and provided in electronic form in accordance with this Federal Law.

Article 2. Basic concepts used in this Federal Law

For the purposes of this Federal Law, the following basic concepts are used:

1) a public service provided by a federal executive body, a body of a state extra-budgetary fund, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body in the exercise of certain state powers delegated by federal laws and laws of constituent entities of the Russian Federation (hereinafter referred to as a public service), - activities to implement the functions of, respectively, a federal executive body, a state extra-budgetary fund, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body in the exercise of certain state powers delegated by federal laws and laws of constituent entities of the Russian Federation (hereinafter referred to as bodies providing public services ), which is carried out at the request of applicants within the powers of bodies providing public services established by regulatory legal acts of the Russian Federation and regulatory legal acts of constituent entities of the Russian Federation;

2) a municipal service provided by a local government body (hereinafter referred to as a municipal service) - activities to implement the functions of a local government body (hereinafter referred to as a body providing municipal services), which is carried out at the request of applicants within the powers of the body providing municipal services, by decision issues of local importance established in accordance with the Federal Law of October 6, 2003 N 131-FZ "On general principles organizations of local self-government in the Russian Federation" and the charters of municipalities;

3) applicant - an individual or legal entity (except for state bodies and their territorial bodies, bodies of state extra-budgetary funds and their territorial bodies, local government bodies) or their authorized representatives who applied to the body providing public services or to the body providing municipal services, either in the organizations specified in parts 2 and 3 of Article 1 of this Federal Law, or in the organizations specified in paragraph 5 of this article, with a request for the provision of state or municipal services, expressed orally, in writing or electronically;

4) administrative regulation - a normative legal act establishing the procedure for the provision of state or municipal services and the standard for the provision of state or municipal services;

5) multifunctional center for the provision of state and municipal services (hereinafter referred to as the multifunctional center) - Russian organization regardless of the organizational and legal form, meeting the requirements established by this Federal Law, and authorized to organize the provision of state and municipal services, including in electronic form, according to the “one window” principle;

6) provision of state and municipal services in electronic form - provision of state and municipal services using information and telecommunication technologies, including using the portal of state and municipal services, multifunctional centers, universal electronic card and other means, including implementation within the framework of such provision electronic interaction between government bodies, local governments, organizations and applicants;

7) portal of state and municipal services - a state information system that ensures the provision of state and municipal services in electronic form, as well as access of applicants to information about state and municipal services intended for distribution using the Internet and posted in state and municipal information systems, ensuring the maintenance of registers of state and municipal services.

Article 3. Regulatory legal regulation of relations arising in connection with the provision of state and municipal services

Regulatory legal regulation of relations arising in connection with the provision of state and municipal services is carried out in accordance with this Federal Law, other federal laws adopted in accordance with them, other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts.

Article 4. Basic principles for the provision of state and municipal services

The basic principles for the provision of state and municipal services are:

1) the legality of the provision of state and municipal services by bodies providing state services and bodies providing municipal services, as well as the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 of Article 1 of this Federal Law ;

2) the application procedure for applying for the provision of state and municipal services;

3) the legality of collecting from applicants a state fee for the provision of state and municipal services, fees for the provision of state and municipal services, fees for the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by the organizations specified in Part 2 of Article 1 of this Federal Law;

4) openness of the activities of bodies providing public services and bodies providing municipal services, as well as organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

5) accessibility of applying for the provision of state and municipal services and the provision of state and municipal services, including for persons with disabilities disabilities health;

6) the possibility of receiving state and municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant.

Article 5. Rights of applicants when receiving state and municipal services

When receiving state and municipal services, applicants have the right to:

1) receipt of state or municipal services in a timely manner and in accordance with the standard for the provision of state or municipal services;

2) obtaining complete, up-to-date and reliable information on the procedure for providing state and municipal services, including in electronic form;

3) receiving state and municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

4) pre-trial (out-of-court) consideration of complaints (claims) in the process of receiving state and municipal services;

5) receipt of state and municipal services in a multifunctional center in accordance with agreements concluded between the multifunctional center and bodies providing public services, and agreements concluded between the multifunctional center and bodies providing municipal services (hereinafter referred to as interaction agreements), from the moment of entry by virtue of the relevant interaction agreement.

Article 6. Responsibilities of bodies providing public services and bodies providing municipal services

Bodies providing public services and bodies providing municipal services are obliged to:

1) provide state or municipal services in accordance with administrative regulations;

2) ensure the opportunity for the applicant to receive state or municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

3) provide other state bodies, local government bodies, organizations with documents and information necessary for the provision of state and municipal services, as well as receive such documents and information from other state bodies, local government bodies, organizations;

4) perform other duties in accordance with the requirements of this Federal Law, administrative regulations and other regulatory legal acts governing relations arising in connection with the provision of state and municipal services.

Chapter 2. General requirements for the provision of state and municipal services

Article 7. Requirements for interaction with the applicant when providing state and municipal services

Bodies providing public services and bodies providing municipal services do not have the right to demand from the applicant:

2) provision of documents and information that are at the disposal of bodies providing public services and bodies providing municipal services, other state bodies, local government bodies, organizations, in accordance with regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts;

Article 8. Requirements for collecting fees from the applicant for the provision of state and municipal services

1. State and municipal services are provided to applicants free of charge, except for the cases provided for in parts 2 and 3 of this article.

2. State duty is charged for the provision of state and municipal services in the cases, procedure and amounts established by the legislation of the Russian Federation on taxes and fees.

Article 9. Requirements for collecting fees from the applicant for the provision of services that are necessary and mandatory for the provision of state and municipal services

1) by resolution of the Government of the Russian Federation - in relation to services provided for the purpose of providing public services by federal executive authorities;

3) a regulatory legal act of a representative body of local self-government - in relation to services provided for the purpose of providing municipal services by local government bodies.

2. In cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, the services specified in part 1 of this article are provided at the expense of the applicant.

3. The amount of payment for the provision of services that are necessary and mandatory for the provision of public services by federal executive authorities is established by federal executive authorities in the manner established by the Government of the Russian Federation. The procedure for determining the amount of payment for the provision of services that are necessary and mandatory for the provision of public services by the executive bodies of state power of the constituent entities of the Russian Federation, the provision of municipal services by local government bodies, is established by a regulatory legal act, respectively, of the highest executive body of state power of the constituent entity of the Russian Federation, a representative body of local self-government .

4. Lists of services that are necessary and mandatory for the provision of state and municipal services are posted on the official websites of bodies providing public services and bodies providing municipal services, on the websites of organizations participating in the provision of state services provided for in Part 1 of Article 1 of this Federal Law and municipal services, as well as on the Internet on a single portal of state and municipal services.

5. When providing state and municipal services, it is prohibited to require the applicant to apply for services not included in the lists of services specified in Part 1 of this article, as well as to provide documents issued as a result of the provision of such services.

Article 10. Requirements for organizing the provision of state and municipal services in electronic form

When providing state and municipal services in electronic form, the following are carried out:

1) providing information to applicants in the prescribed manner and ensuring applicants’ access to information about state and municipal services;

2) submission by the applicant of a request and other documents necessary for the provision of state or municipal services, and acceptance of such requests and documents using a single portal of state and municipal services;

3) receipt by the applicant of information on the progress of the request for the provision of state or municipal services;

4) interaction between bodies providing public services, bodies providing municipal services, other state bodies, local government bodies, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

5) receipt by the applicant of the result of the provision of a state or municipal service, unless otherwise established by federal law;

6) other actions necessary to provide state or municipal services.

Article 11. Registers of public services and registers of municipal services

1. State and municipal services are subject to inclusion in the registers of state services and registers of municipal services, respectively.

2. The Federal Register of State Services contains information:

1) on public services provided by federal executive authorities, as well as bodies of state extra-budgetary funds;

2) on services that are necessary and mandatory for provision by federal executive authorities, as well as bodies of state extra-budgetary funds of public services and are included in the list approved in accordance with paragraph 1 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by federal government agencies and other organizations that place a state task (order) carried out (performed) at the expense of the federal budget;

4) other information in accordance with the list established by the Government of the Russian Federation.

3. The formation and maintenance of the federal register of public services is carried out in the manner established by the Government of the Russian Federation.

4. The register of public services of a constituent entity of the Russian Federation contains information:

1) on public services provided by executive bodies of state power of a constituent entity of the Russian Federation;

4) other information, the composition of which is established by the highest executive body of state power of the constituent entity of the Russian Federation.

6. The register of municipal services contains information:

1) on municipal services provided by local governments in the relevant municipality;

2) about services that are necessary and mandatory for the provision of municipal services and are included in the list approved in accordance with paragraph 3 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by municipal institutions and other organizations that place a municipal task (order) carried out (performed) at the expense of the local budget;

4) other information, the composition of which is established by the local administration.

7. The formation and maintenance of a register of municipal services is carried out in the manner established by the local administration.

Chapter 3. Administrative regulations

Article 12. Requirements for the structure of administrative regulations

1. The provision of state and municipal services is carried out in accordance with administrative regulations.

2. The structure of administrative regulations must contain sections establishing:

1. General Provisions;

2) standard for the provision of state or municipal services;

3) composition, sequence and timing of administrative procedures, requirements for the procedure for their implementation, including features of the implementation of administrative procedures in electronic form;

4) forms of control over the implementation of administrative regulations;

5) pre-trial (out-of-court) procedure for appealing decisions and actions (inaction) of a body providing a public service, a body providing a municipal service, as well as officials, state or municipal employees.

Article 13. General requirements for the development of draft administrative regulations

1. The development of a draft administrative regulation is carried out by a body providing a public service or a body providing a municipal service (hereinafter in this article - the body that is the developer of the administrative regulation).

2. The draft administrative regulation must be posted on the Internet on the official website of the body that is the developer of the administrative regulation.

3. In the absence of an official website of the government body of the subject of the Russian Federation, which is the developer of the administrative regulation, the draft administrative regulation must be posted on the Internet on the official website of the subject of the Russian Federation.

4. In the absence of an official website of the local government body that is the developer of the administrative regulations, the draft administrative regulations must be posted on the Internet on the official website of the municipality, and in the absence of an official website of the municipality - on the official website of the subject of the Russian Federation.

5. From the date of publication on the Internet on the relevant official website, the draft administrative regulations must be available to interested persons for review.

6. Draft administrative regulations are subject to independent examination and examination carried out by an authorized government body or an authorized local government body.

7. The subject of an independent examination of a draft administrative regulation (hereinafter referred to as the independent examination) is an assessment of the possible positive effect, as well as possible negative consequences implementation of the provisions of the draft administrative regulations for citizens and organizations.

8. An independent examination can be carried out by individuals and legal entities on their own initiative at their own expense. An independent examination cannot be carried out by individuals and legal entities who took part in the development of the draft administrative regulation, as well as by organizations under the jurisdiction of the body that is the developer of the administrative regulation.

9. The period allotted for conducting an independent examination is indicated when the draft administrative regulations are posted on the Internet on the corresponding official website. This period cannot be less than one month from the date of posting the draft administrative regulations on the Internet on the corresponding official website.

10. Based on the results of the independent examination, a conclusion is drawn up and sent to the body that is the developer of the administrative regulations. The body that is the developer of the administrative regulations is obliged to consider all received independent expert opinions and make a decision based on the results of each such expert examination.

11. Failure to receive the conclusion of an independent examination to the body that is the developer of the administrative regulation within the period allotted for conducting the independent examination is not an obstacle to conducting the examination specified in Part 12 of this article and the subsequent approval of the administrative regulation.

12. The subject of the examination of draft administrative regulations, carried out by authorized state authorities or authorized local government bodies, is to assess the compliance of draft administrative regulations with the requirements imposed on them by this Federal Law and other regulatory legal acts adopted in accordance with it, as well as assessment of the accounting of the results of independent expertise in draft administrative regulations.

15. The procedure for developing and approving administrative regulations for the provision of municipal services is established by the local administration.

Article 14. Requirements for the standard of provision of state or municipal services

The standard for the provision of state or municipal services provides for:

1) name of the state or municipal service;

2) the name of the body providing the public service or the body providing the municipal service;

3) the result of the provision of state or municipal services;

4) the period for providing state or municipal services;

5) legal grounds for the provision of state or municipal services;

6) an exhaustive list of documents required in accordance with legislative or other regulatory legal acts for the provision of state or municipal services;

7) an exhaustive list of grounds for refusal to accept documents necessary for the provision of state or municipal services;

8) an exhaustive list of grounds for refusal to provide state or municipal services;

10) the maximum waiting period in line when submitting a request for the provision of a state or municipal service and upon receiving the result of the provision of a state or municipal service;

11) the deadline for registering the applicant’s request for the provision of state or municipal services;

12) requirements for the premises in which state and municipal services are provided, for the waiting room, places for filling out requests for the provision of state or municipal services, information stands with samples of their completion and a list of documents required for the provision of each state or municipal service;

13) indicators of accessibility and quality of state and municipal services;

14) other requirements, including those taking into account the specifics of the provision of state and municipal services in multifunctional centers and the specifics of the provision of state and municipal services in electronic form.

Chapter 4. Organization of provision of state and municipal services in multifunctional centers

Article 15. Features of organizing the provision of state and municipal services in multifunctional centers

1. The provision of state and municipal services in multifunctional centers is carried out in accordance with this Federal Law, other regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts on the “one window” principle, in accordance with which the provision of state or municipal services are carried out after a single application by the applicant with a corresponding request, and interaction with bodies providing public services or bodies providing municipal services is carried out by a multifunctional center without the participation of the applicant in accordance with regulatory legal acts and the interaction agreement.

2. Requirements for concluding agreements on interaction between multifunctional centers and federal executive authorities, bodies of state extra-budgetary funds, government bodies of constituent entities of the Russian Federation, and local governments are established by the Government of the Russian Federation.

4. Methodological support for the activities of multifunctional centers (including the development methodological recommendations on the creation of such centers and ensuring their activities, standard regulations of a multifunctional center, reporting forms and the procedure for its submission) and monitoring of the activities of multifunctional centers are carried out by a federal executive body authorized by the Government of the Russian Federation.

Article 16. Functions, rights and responsibilities of a multifunctional center

1. Multifunctional centers, in accordance with agreements on interaction, carry out:

1) receiving requests from applicants for the provision of state or municipal services;

2) representing the interests of applicants in interaction with bodies providing public services and bodies providing municipal services, as well as with organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

3) representing the interests of bodies providing public services and bodies providing municipal services when interacting with applicants;

4) informing applicants about the procedure for the provision of state and municipal services in multifunctional centers, about the progress of fulfilling requests for the provision of state and municipal services, as well as on other issues related to the provision of state and municipal services;

5) interaction with state bodies and local governments on the provision of state and municipal services, as well as with organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

6) issuance to applicants of documents from bodies providing public services and bodies providing municipal services, based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;

7) receiving, processing information from information systems of bodies providing public services and bodies providing municipal services, and issuing documents to applicants on the basis of such information, if this is provided for in the interaction agreement and is not otherwise provided by federal law;

8) other functions specified in the interaction agreement.

2. When performing their functions, multifunctional centers have the right to request documents and information necessary for the provision of state and municipal services from bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law municipal services, as well as receive from bodies providing public services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, such documents and information.

3. When implementing their functions, multifunctional centers do not have the right to demand from the applicant:

1) provision of documents and information or implementation of actions, the provision or implementation of which is not provided for by regulatory legal acts regulating relations arising in connection with the provision of state or municipal services;

2) provision of documents and information that are at the disposal of bodies providing public services, bodies providing municipal services, other state bodies, local government bodies, organizations in accordance with regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts acts;

3) carrying out actions, including approvals, necessary for obtaining state and municipal services and related to applying to other state bodies, local government bodies, organizations, with the exception of receiving services included in the lists specified in Part 1 of Article 9 of this Federal Law .

4. When implementing its functions in accordance with agreements on interaction, the multifunctional center is obliged to:

1) provide, on the basis of requests and appeals from federal government bodies and their territorial bodies, bodies of state extra-budgetary funds, government bodies of constituent entities of the Russian Federation, local government bodies, individuals and legal entities, the necessary information on issues related to the established scope of activity of the multifunctional center;

2) ensure the protection of information, access to which is limited in accordance with federal law, and also comply with the regime for the processing and use of personal data;

3) comply with the requirements of interaction agreements;

4) interact with bodies providing public services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, in accordance with agreements on interaction, regulatory legal acts, regulations of the activities of the multifunctional center .

Article 17. Responsibilities of bodies providing public services and bodies providing municipal services when providing state and municipal services in multifunctional centers

Bodies providing public services and bodies providing municipal services, when providing state and municipal services in multifunctional centers, provide:

1) provision of state and municipal services in multifunctional centers, provided that the multifunctional centers comply with the requirements established in accordance with this Federal Law;

2) access of multifunctional centers to information systems containing information necessary for the provision of state and municipal services, unless otherwise provided by federal law;

3) provision, based on requests from multifunctional centers, of the necessary information on issues related to the provision of state and municipal services;

4) fulfillment of other duties specified in the interaction agreement.

Article 18. Requirements for engagement agreements

1. The provision of state and municipal services in multifunctional centers is carried out on the basis of interaction agreements. Approximate form interaction agreements are approved by the federal executive body authorized by the Government of the Russian Federation.

2. The interaction agreement must contain:

1) the name of the parties to the interaction agreement;

2) the subject of the interaction agreement;

3) a list of state and municipal services provided in the multifunctional center;

4) rights and obligations of the body providing public services and the body providing municipal services;

5) rights and obligations of the multifunctional center;

6) the procedure for information exchange;

7) liability of the parties for failure to perform or improper performance of the duties assigned to them;

8) the validity period of the interaction agreement;

9) logistical and financial support for the provision of state and municipal services in a multifunctional center.

Chapter 5. Use of information and telecommunication technologies in the provision of state and municipal services

Article 19. General requirements for the use of information and telecommunication technologies in the provision of state and municipal services

1. Provision of state and municipal services in electronic form, including the interaction of bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law or organizing the provision of state and municipal services services, and applicants, is carried out on the basis of information systems, including state and municipal information systems that make up the information technology and communication infrastructure.

2. The rules and procedure for information technology interaction of information systems used to provide state and municipal services in electronic form, as well as requirements for the infrastructure that ensures their interaction, are established by the Government of the Russian Federation.

3. Technical standards and requirements, including requirements for technological compatibility of information systems, requirements for standards and protocols for data exchange in electronic form during information and technological interaction of information systems, are established by the federal executive body exercising the functions of developing and implementing state policy and regulatory legal regulation in the field information technologies.

Article 20. The procedure for maintaining registers of state and municipal services in electronic form

1. Maintaining registers of state and municipal services in electronic form is carried out using state and municipal information systems.

2. The federal state information system, which ensures the maintenance of the federal register of state services in electronic form, contains the information specified in parts 2-6 of Article 11 of this Federal Law. The rules for maintaining the federal register of public services using the federal state information system, including the procedure for placing in it the information specified in parts 4 and 6 of Article 11 of this Federal Law, are established by the Government of the Russian Federation.

4. When creating regional and municipal information systems that ensure the maintenance, respectively, of registers of public services of constituent entities of the Russian Federation and registers of municipal services, the possibility of their integration with the federal state information system specified in Part 2 of this article must be provided.

Article 21. Portals of state and municipal services

1. The unified portal of state and municipal services is a federal state information system that ensures the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access of applicants to information about state and municipal services, and also about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively.

2. State authorities of the constituent entities of the Russian Federation have the right to create regional portals of state and municipal services, which are state information systems of the constituent entities of the Russian Federation, ensuring the provision of public services of the constituent entities of the Russian Federation and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access of applicants to information about state and municipal services, as well as about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of state registers, respectively and municipal services. Requirements for a single portal of state and municipal services, regional portals state and municipal services, the procedure for their functioning and the placement on them of information about state and municipal services, as well as the list of specified information, are established by the Government of the Russian Federation.

3. The unified portal of state and municipal services provides:

1) access of applicants to information about state and municipal services, as well as about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of state and municipal registers, respectively services;

2) availability for copying and filling out electronically the request and other documents necessary to receive a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law;

3) the possibility for the applicant to submit, using information and telecommunication technologies, a request for the provision of a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law, and other documents necessary to receive the state or municipal service or the service specified in Part 3 of the Article 1 of this Federal Law;

4) the opportunity for the applicant to obtain information about the progress of the request for the provision of a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law;

5) the possibility for the applicant to obtain, using information and telecommunication technologies, the results of the provision of a state or municipal service, except in cases where such receipt is prohibited by federal law, as well as the results of the provision of the service specified in Part 3 of Article 1 of this Federal Law;

6) the possibility of the applicant paying the state fee for the provision of state and municipal services, the applicant making payments for the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, and services that are necessary and mandatory for the provision of state and municipal services municipal services, remotely in electronic form.

4. Ensuring information exchange with the relevant information systems of bodies providing public services, bodies providing municipal services, organizations providing services specified in Part 3 of Article 1 of this Federal Law, multifunctional centers in order to provide state and municipal services in electronic form when using a unified portal of state and municipal services is carried out using a unified system of interdepartmental electronic interaction in the manner established by the Government of the Russian Federation.

Chapter 6. Organization of activities for the production, issuance and servicing of universal electronic cards

Article 22. Universal electronic card

1. A universal electronic card is a tangible medium containing information about the card user recorded on it in visual (graphic) and electronic (machine readable) forms and providing access to information about the card user used to certify the rights of the card user to receive state and municipal services , as well as other services, the provision of which is carried out taking into account the provisions of this chapter, including for the performance, in cases provided for by the legislation of the Russian Federation, of legally significant actions in electronic form. The user of a universal electronic card can be a citizen of the Russian Federation, and also in cases provided for by federal laws, foreign citizen or a stateless person (hereinafter, unless otherwise indicated, a citizen).

3. The universal electronic card must contain the following visual (unprotected) information:

1) last name, first name and (if any) patronymic of the user of the universal electronic card;

2) a photograph of the applicant (in the case of issuing a universal electronic card at the request of a citizen in the manner established by Article 25 of this Federal Law);

3) the number of the universal electronic card and its validity period;

4) contact information of the authorized organization of the constituent entity of the Russian Federation;

5) insurance number of the individual personal account of the insured person in the compulsory pension insurance system of the Russian Federation.

4. Additional visual information of the universal electronic card may be established by the federal executive body authorized by the Government of the Russian Federation.

5. The information specified in Part 2 of this article, as well as the date, place of birth and gender of the user of the universal electronic card, must be recorded on the electronic media of the universal electronic card. The list of other information to be recorded on the electronic media of the universal electronic card is determined by the federal executive body authorized by the Government of the Russian Federation.

6. A universal electronic card is stored by the user of such a card and cannot be used to provide state or municipal services to other persons.

Article 23. Electronic application of a universal electronic card. Procedure for connecting the electronic application

1. The electronic application of a universal electronic card (hereinafter also referred to as the electronic application) is a unique sequence of characters recorded on the electronic media of a universal electronic card and intended for authorized access by the user of such a card to receive a financial, transport or other service, including state or municipal services. A universal electronic card can have several independently functioning electronic applications.

2. Federal electronic applications ensure the receipt of government services and services of other organizations throughout the Russian Federation in accordance with federal laws or regulations of the Government of the Russian Federation.

4. Municipal electronic applications ensure the receipt of municipal services and services of other organizations in accordance with municipal legal acts.

5. A universal electronic card must have federal electronic applications that provide:

1) identification of the user of a universal electronic card in order to obtain access to government services and services of other organizations when using it;

2) receipt of public services in the compulsory health insurance system (compulsory health insurance policy);

3) receipt of public services in the compulsory pension insurance system (insurance certificate of compulsory pension insurance);

4) receiving banking services (electronic banking application).

6. The list of other federal electronic applications that a universal electronic card must have is established by the Government of the Russian Federation.

7. Technical requirements for a universal electronic card, including the form of the material carrier of a universal electronic card, technical requirements for federal electronic applications, with the exception of an electronic banking application, are established by the Government of the Russian Federation in agreement with the organization determined by the Government of the Russian Federation for the purposes of organizing interaction between authorized organizations of the constituent entities of the Russian Federation and performing other functions provided for by this chapter (hereinafter referred to as the federal authorized organization).

9. Electronic applications are developed by issuers of electronic applications, which are federal executive authorities, executive state authorities of a constituent entity of the Russian Federation, bodies of state extra-budgetary funds of the Russian Federation, territorial bodies of federal executive bodies and territorial bodies of state extra-budgetary funds of the Russian Federation, banks, and other bodies and organizations providing state, municipal and other services in electronic form using a universal electronic card and electronic applications.

10. Issuers of federal electronic applications specified in paragraphs 1 - 3 of part 5 and in part 6 of this article are determined by the Government of the Russian Federation.

11. The connection and operation of electronic applications, with the exception of the electronic banking application, is ensured by an authorized organization of a constituent entity of the Russian Federation, acting on the basis of agreements concluded with issuers of electronic applications, which reflect the procedure for the functioning of the electronic application and the responsibilities of the parties to the agreement.

12. The issuer of the federal electronic application specified in paragraph 1, 2 or 3 of part 5 or in part 6 of this article has the right to approve a standard form of agreement with the authorized organization of the constituent entity of the Russian Federation on connecting the corresponding federal electronic application and ensuring its functioning.

13. The rules for the development, connection and operation of federal electronic applications, with the exception of the electronic banking application, are established by the Government of the Russian Federation in agreement with the federal authorized organization.

14. The rules for the development, connection and operation of electronic applications specified in part 8 of this article, and the technical requirements for them are determined by the highest executive body of state power of the constituent entity of the Russian Federation in agreement with the federal executive body authorized by the Government of the Russian Federation and the federal authorized organization.

15. The rules for the development, connection and operation of an electronic banking application and technical requirements for it are established by the federal authorized organization in agreement with the federal executive body exercising the functions of legal regulation in the field of analysis and forecasting of socio-economic development, the federal executive body, carrying out the functions of developing state policy and legal regulation in the field of banking activities, and the Central Bank of the Russian Federation.

16. The bank that has connected the electronic banking application ensures the functioning of the electronic banking application in accordance with the legislation on banks and banking activities. Connection of the electronic banking application is carried out by banks that have entered into an agreement with a federal authorized organization.

17. To use (activate) the electronic banking application, a citizen or a person acting on his behalf on the basis of a notarized power of attorney applies to a bank or an authorized organization of a constituent entity of the Russian Federation to conclude an agreement providing for the provision of services using the electronic banking application of a universal electronic card , acting on behalf of the bank by virtue of the authority established by the agreement concluded between them.

18. A citizen who is a user of a universal electronic card has the right to replace the bank that provides services within the electronic banking application with another bank that has entered into an agreement with a federal authorized organization in accordance with this Federal Law. In this case, the universal electronic card is replaced in the manner established by Article 27 of this Federal Law.

Article 24. Fundamentals of organizing activities for the production, issuance and servicing of universal electronic cards

1. The organization of activities for the production, issuance and servicing of universal electronic cards is carried out by authorized government bodies of the constituent entities of the Russian Federation in accordance with this Federal Law.

2. The procedure for issuing universal electronic cards is established by the Government of the Russian Federation.

3. For the purpose of issuing, issuing and servicing universal electronic cards, the highest executive body of state power of a constituent entity of the Russian Federation determines the authorized organization of the constituent entity of the Russian Federation. The functions of an authorized organization of a subject of the Russian Federation can be performed by legal entities, as well as territorial bodies of federal executive authorities, the Pension Fund of the Russian Federation on the basis of agreements concluded by the highest executive body of state power of a subject of the Russian Federation with the federal executive body, the Pension Fund of the Russian Federation. Several subjects of the Russian Federation may designate the same legal entity as an authorized organization of a subject of the Russian Federation.

4. Universal electronic cards are the property of the constituent entity of the Russian Federation.

5. The procedure for compensation and (or) co-financing of costs for issuing, issuing and servicing universal electronic cards is established by the Government of the Russian Federation.

6. The authorized federal executive body exercises control over the implementation by authorized government bodies of the constituent entities of the Russian Federation of the functions established by this chapter in organizing activities for the issuance, issuance and servicing of universal electronic cards.

Article 25. The procedure for issuing universal electronic cards upon applications from citizens

1. Unless otherwise established by a decree of the Government of the Russian Federation or the law of a constituent entity of the Russian Federation, specified in parts 2 and 3 of Article 26 of this Federal Law, from January 1, 2012 to December 31, 2013 inclusive, universal electronic cards are issued to citizens on the basis of applications for the issuance of a universal electronic card.

2. The issuance of a universal electronic card to a citizen is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation.

3. The procedure for submitting an application for the issuance of a universal electronic card is established by the authorized government body of the constituent entity of the Russian Federation.

4. The application for the issuance of a universal electronic card shall indicate the surname, first name and (if any) patronymic, date, place of birth and gender of the user of the universal electronic card, as well as other information, the list of which is determined by the federal executive body authorized by the Government of the Russian Federation. The said application must also contain information about the citizen’s choice of a bank that provides services within the electronic banking application. The choice of a bank that provides services within the framework of an electronic banking application is made by a citizen from among the banks that have entered into an agreement with a federal authorized organization.

5. Standard form applications for the issuance of a universal electronic card are established by the federal executive body authorized by the Government of the Russian Federation.

6. The authorized government body of the constituent entity of the Russian Federation publishes in the all-Russian or regional printed edition, published at least once a week, and also posts on the Internet on the official website of the constituent entity of the Russian Federation a notice of the start of issuing universal electronic cards based on applications from citizens. The notice must contain information on the procedure for filing an application for issuance of a universal electronic card, the procedure for issuing and delivering universal electronic cards, the rights of citizens, as well as a list of banks that, at the time of publication of the said notice, had entered into an agreement with the federal authorized organization.

Article 26. The procedure for issuing universal electronic cards to citizens who have not submitted applications for issuance of the specified card within the established time frame and have not applied for refusal to receive a universal electronic card

1. From January 1, 2014, unless an earlier date is established by a resolution of the Government of the Russian Federation or the law of a constituent entity of the Russian Federation specified in parts 2 and 3 of this article, a universal electronic card is issued free of charge by an authorized organization of a constituent entity of the Russian Federation to citizens who have not submitted before January 1, 2014 (or other deadline established by the regulatory legal acts specified in parts 2 and 3 of this article) of applications for the issuance of a universal electronic card to them and those who have not applied for refusal to receive this card in the manner established by this article. In this case, the issuance of a universal electronic card is carried out on the basis of information about the personal data of citizens, which is available to the executive bodies of state power of the constituent entity of the Russian Federation, territorial bodies of federal executive bodies, territorial bodies of state extra-budgetary funds of the Russian Federation. Federal executive authorities and state off-budget funds The Russian Federation is obliged to provide the authorized organization of the constituent entity of the Russian Federation with access to information systems in terms of information necessary for the issuance, issuance and maintenance of universal electronic cards, in the manner established by the Government of the Russian Federation.

2. The Government of the Russian Federation may establish an earlier deadline for issuing universal electronic cards in the manner established by this article in order to certify the rights of a citizen specified in Part 2 of Article 22 of this Federal Law.

3. The law of a constituent entity of the Russian Federation may establish an earlier deadline for the issuance of universal electronic cards on the territory of the corresponding constituent entity of the Russian Federation in the manner established by this article.

4. A subject of the Russian Federation shall publish no later than January 1, 2014 in an all-Russian or regional printed publication published at least once a week, and also place on the Internet on the official website of the subject of the Russian Federation a notice of the issuance of universal electronic cards to citizens who have not submitted before On January 1, 2014, applications for the issuance of the specified card to them and those who did not apply for refusal to receive a universal electronic card. The notice must contain information about the timing and procedure for issuing, the procedure for delivering universal electronic cards, the rights of citizens, as well as a list of banks that have entered into an agreement with the federal authorized organization.

5. Within the period established by the regulatory legal acts of the subject of the Russian Federation and being at least sixty days from the date of publication of the notice specified in part 4 of this article, a citizen has the right to apply to the body (organization) determined by the subject of the Russian Federation with an application about refusal to receive a universal electronic card.

6. The choice of a bank that provides services within the electronic banking application is made by a citizen from among the banks that have entered into an agreement with the federal authorized organization. Information about the choice of bank is sent by the citizen to the body (organization) determined by the constituent entity of the Russian Federation within the period established by the regulatory legal acts of the constituent entity of the Russian Federation and which is at least thirty days from the date of publication of the notice specified in part 4 of this article, in in the manner determined by the regulatory legal acts of the constituent entity of the Russian Federation.

7. If a citizen, within the period established by Part 6 of this article, sent information about the choice of a bank, this citizen is issued a universal electronic card with an electronic banking application of the bank he has chosen.

9. The procedure for delivery of universal electronic cards, including personally to a citizen, is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

10. A citizen has the right to refuse to use a universal electronic card at any time after the expiration of the period established by part 5 of this article. If a citizen refuses to use a universal electronic card, such card is subject to cancellation in the manner established by the federal executive body authorized by the Government of the Russian Federation.

Article 27. The procedure for issuing a duplicate of a universal electronic card or replacing the specified card

1. In case of loss of a universal electronic card or voluntary replacement of a universal electronic card, a citizen has the right to apply to an authorized organization of a constituent entity of the Russian Federation or other organizations determined by a constituent entity of the Russian Federation with an application for the issuance of a duplicate of a universal electronic card or for the replacement of the specified card.

2. Within one month from the date a citizen submits an application for the issuance of a duplicate of a universal electronic card, the specified organizations, on the basis of an entry in the register of universal electronic cards about the user of a universal electronic card, issue such a citizen a duplicate of the specified card personally or through organizations determined by the constituent entity of the Russian Federation. A duplicate of the universal electronic card is issued by the specified organizations upon presentation by the citizen of a document certifying the identity of the citizen who is the user of the universal electronic card.

3. The subject of the Russian Federation determines the procedure for issuing a duplicate of a universal electronic card and the amount of the fee for issuing such a duplicate.

Article 28. Activities of an authorized organization of a constituent entity of the Russian Federation and a federal authorized organization for organizing the provision of state and municipal services using a universal electronic card

1. The authorized organization of a constituent entity of the Russian Federation shall perform the following functions:

1) ensuring on the territory of a constituent entity of the Russian Federation the issuance, issuance, maintenance and storage (until the moment of issuance to citizens) of universal electronic cards;

2) maintaining a register of universal electronic cards containing information about universal electronic cards issued on the territory of a constituent entity of the Russian Federation, in the manner established by the federal executive body authorized by the Government of the Russian Federation;

3) provision on the territory of a constituent entity of the Russian Federation of information and technological interaction of state information systems and municipal information systems, defined respectively by regulatory legal acts of the Government of the Russian Federation and regulatory legal acts of a constituent entity of the Russian Federation, in the process of providing state and municipal services using universal electronic cards;

4) other functions determined by the legislation of the Russian Federation.

2. An authorized organization of a constituent entity of the Russian Federation, when organizing the issuance of a universal electronic card, acts on behalf of and in the interests of the user of a universal electronic card without a power of attorney.

3. In order to organize interaction between authorized organizations of the constituent entities of the Russian Federation, as well as to carry out other functions provided for by this chapter, the Government of the Russian Federation determines a federal authorized organization.

4. Requirements for banks, as well as requirements for an agreement concluded by a federal authorized organization with banks participating in the provision of services within the framework of an electronic banking application in accordance with this Federal Law, and the procedure for its conclusion are established by the federal executive body exercising regulatory functions legal regulation in the field of analysis and forecasting of socio-economic development, together with the federal executive body, which carries out the functions of developing state policy and legal regulation in the field of banking, and the Central Bank of the Russian Federation. The federal authorized organization does not have the right to refuse to conclude an agreement with banks that meet the requirements specified in this part.

5. The federal authorized organization performs the following functions:

1) organization of interaction between authorized organizations of the constituent entities of the Russian Federation;

2) maintaining, in the manner established by the federal executive body authorized by the Government of the Russian Federation, a unified register of universal electronic cards containing information about universal electronic cards issued on the territory of the Russian Federation;

3) establishing a list and amount of tariffs for servicing universal electronic cards in the part that does not relate to the functioning of electronic banking applications (in agreement with the federal executive body exercising the functions of legal regulation in the field of analysis and forecasting of socio-economic development);

4) maintaining a register of federal, regional and municipal applications located on a universal electronic card;

5) other functions determined by the Government of the Russian Federation.

6. Information and technological interaction between authorized organizations of the constituent entities of the Russian Federation and the federal authorized organization, other bodies and organizations in the process of providing state and municipal services using universal electronic cards is carried out in accordance with the regulatory legal acts of the Government of the Russian Federation and the rules of the federal authorized organization established by in agreement with the federal executive body authorized by the Government of the Russian Federation.

7. In order to carry out interaction, authorized government bodies of a constituent entity of the Russian Federation, authorized organizations of a constituent entity of the Russian Federation, other bodies and organizations participating in the process of providing state and municipal services provided for in Part 1 of Article 1 of this Federal Law using universal electronic cards are required to enter into agreements with federal authorized organization relevant agreements.

8. The procedure for concluding and terms of such an agreement are established by the federal executive body authorized by the Government of the Russian Federation in agreement with the federal authorized organization.

Chapter 7. Final provisions

Article 29. Ensuring the implementation of the provisions of this Federal Law

1. Administrative regulations must be developed and adopted, and information about them must be included in the relevant registers of public services and registers of municipal services within two years from the date of entry into force of this Federal Law.

2. Administrative regulations adopted before the entry into force of this Federal Law must be brought into compliance with the provisions of this Federal Law no later than July 1, 2012.

3. The information provided for by this Federal Law on public services provided by executive bodies of state power of a constituent entity of the Russian Federation and municipal services must be included in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively, and are available to applicants through a single portal of state and municipal services no later than July 1, 2011.

4. Establish that with regard to the implementation of the provisions of this Federal Law providing for the provision of state and municipal services in electronic form, including using a single portal of state and municipal services:

2) methodological and organizational support for the transition to the provision of state and municipal services in electronic form is carried out by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of information technology, together with the federal executive body authorized by the Government of the Russian Federation .

5. If a constituent entity of the Russian Federation has not determined an authorized organization of a constituent entity of the Russian Federation by November 1, 2010, such an organization is determined by a federal executive body authorized by the Government of the Russian Federation.

6. If, before the entry into force of this Federal Law, universal electronic cards were issued and issued to citizens in a subject of the Russian Federation or in a municipality, the electronic applications of which fully or partially coincide with the electronic applications specified in Article 23 of this Federal Law, and the specified cards are not brought into compliance with the provisions of Article 23 of this Federal Law, such universal electronic cards are subject to redemption upon expiration of their validity period, but no later than January 1, 2014 in the manner established by the regulatory legal act of the highest executive body of state power of a constituent entity of the Russian Federation or an authorized body of a local self-government.

7. After six months from the date of entry into force of this Federal Law, it is not permitted to charge the applicant for the provision of state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 Article 1 of this Federal Law, except for cases when, in accordance with federal laws, adopted in accordance with them, other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services, are provided at the expense of the applicant.

Article 30. Entry into force of this Federal Law

1. This Federal Law comes into force on the date of its official publication, with the exception of provisions for which this article establishes a different date for entry into force.

2. Clause 3 of Article 6, clauses 2 and 3 of Article 7, clause 5 of part 3 of Article 21 of this Federal Law come into force on July 1, 2011.

President of Russian Federation

Chapter 1. General provisions
Article 1. Scope of this Federal Law
Article 2. Basic concepts used in this Federal Law
Article 3. Regulatory legal regulation of relations arising in connection with the provision of state and municipal services
Article 4. Basic principles for the provision of state and municipal services
Article 5. Rights of applicants when receiving state and municipal services
Article 6. Responsibilities of bodies providing public services and bodies providing municipal services
Chapter 2. General requirements for the provision of state and municipal services
Article 7. Requirements for interaction with the applicant when providing state and municipal services
Article 8. Requirements for collecting fees from the applicant for the provision of state and municipal services
Article 9. Requirements for collecting fees from the applicant for the provision of services that are necessary and mandatory for the provision of state and municipal services
Article 10. Requirements for organizing the provision of state and municipal services in electronic form
Article 11. Registers of public services and registers of municipal services
Chapter 3. Administrative regulations
Article 12. Requirements for the structure of administrative regulations
Article 13. General requirements for the development of draft administrative regulations
Article 14. Requirements for the standard of provision of state or municipal services
Chapter 4. Organization of the provision of state and municipal services in multifunctional centers
Article 15. Features of organizing the provision of state and municipal services in multifunctional centers
Article 16. Functions, rights and obligations of a multifunctional center
Article 17. Responsibilities of bodies providing public services and bodies providing municipal services when providing state and municipal services in multifunctional centers
Article 18. Requirements for interaction agreements
Chapter 5. Use of information and telecommunication technologies in the provision of state and municipal services
Article 19. General requirements for the use of information and telecommunication technologies in the provision of state and municipal services
Article 20. Procedure for maintaining registers of state and municipal services in electronic form
Article 21. Portals of state and municipal services
Chapter 6. Organization of activities for the production, issuance and servicing of universal electronic cards
Article 22. Universal electronic card
Article 23. Electronic application of the universal electronic card. Procedure for connecting the electronic application
Article 24. Basics of organizing activities for the production, issuance and servicing of universal electronic cards
Article 25. Procedure for issuing universal electronic cards upon applications from citizens
Article 26. The procedure for issuing universal electronic cards to citizens who have not submitted applications for issuance of the specified card within the established time frame and have not applied for refusal to receive a universal electronic card
Article 27. Procedure for issuing a duplicate of a universal electronic card or replacing the specified card
Article 28. Activities of an authorized organization of a constituent entity of the Russian Federation and a federal authorized organization for organizing the provision of state and municipal services using a universal electronic card
Chapter 7. Final provisions
Article 29. Ensuring the implementation of the provisions of this Federal Law
Article 30. Entry into force of this Federal Law