If the law obliges your organization to use for tax accounting cash register, it must be sealed at the central service station and registered with the Federal Tax Service. Only after registration you will receive the right to legally use cash register equipment (cash register equipment).
At the beginning of the working day, turn on the cash register, check the date, and correct it manually if necessary. The date must be greater than the previous date Z-report so that the current operation mode is activated. WITH please X -report. The key combination for printing a report may vary depending on the model. cash register, in any case, this sequence is indicated in the instructions attached to the CCP. After “0.00” lights up on the screen, you can begin the main work of the cashier: enter sales amounts one by one, sum up. Make sure that the correct amount is reflected in the check (and not 12.00 instead of 1200, for example). Do not forget to hand the check to the buyer, since this is a fiscal document, the refusal to issue which entails administrative liability. Regularly reconcile the amount accumulated in the cash register registers and reflected in X-report, with the amount of cash in the cash register. Be sure to make a reconciliation when changing shifts, collecting or handing over the cash register. At the end of the day, print the X-State, check the cash in the till, and then print the Z-State. When printing the final control check, the accumulated information is copied from the cash register RAM to the fiscal memory, and the daily revenue counter is reset to zero.
The cash register requires concentration and attentiveness, since it is the object of tax audits, so carefully study the instructions for using the cash register, write down in a language you understand how to perform basic operations on the cash register, and if you doubt anything, immediately ask for advice from an experienced mentor.
With the adoption of new installation and application requirements cash register equipment, the rules for its operation have also changed. Now for proper operation and to avoid punishment from the tax office, the cashier and the head of the company need to know the principle of operation and the features of its use. We'll tell you how to work at a cash register in a store, what a cashier needs to know, and how to avoid getting fined by the inspectors.
We'll tell you which cash register from our catalog is suitable for your business.
Working on a cash register: studying the operation of the cash register, requirements for the device
First, let's figure out what the new one is. This is a device that is designed to interact with the tax office online. The technical requirements can be reduced to several points:
- The device must have a built-in chip designed to transmit sales data to the tax office. The device is changed every 13, 15 or 36 months (the timing depends on the specific model and manufacturer).
- The cash register must be provided with an uninterrupted Internet connection, since data transfer must be carried out continuously. If there is no Internet in the premises, you can work with the cash register; after connecting, all information will be sent to the tax office (however, if this does not happen within 30 days, the tax service is blocked). To access the network, the following interfaces are used: Wi-Fi, Ethernet, SIM cards.
- Now checks of a new type should be printed. The number of required details has increased, including the addition of a new field - a QR code, which the client can scan using a special program and view the receipt on the Federal Tax Service website. (We wrote about a detailed list of details). The device should also be able to send an electronic version of the receipt to the client’s phone or e-mail.
- Transmission of information about calculations is carried out through. These are companies that sign an agreement to service the entrepreneur and ensure timely interaction with the inspectorate.
- Also, the cash register must correspond to the physical and technical specifications, designated in (for example, have a serial number on the case, a built-in clock, etc.).
More details about all the requirements can be found in Article 4 of 54-FZ. Before using the device or fiscal drive, the entrepreneur needs to check whether the cash register complies with all points of the law. To do this, you can use the electronic services “Checking CCP” and “Checking FN” on the tax website.
How does the interaction between the customer, cashier and cash register take place?
- The buyer pays for the products in cash or by payment card.
- The purchase data is sent to the fiscal drive.
- FN encrypts the check, saves it and sends it to the OFD.
- The operator checks the received information and sends it to the inspection, which confirms receipt.
- The cashier prints the receipt and sends an electronic version at the client’s request by phone or e-mail.
An employee who has received detailed instructions, including familiarization with the legal requirements for working on cash registers and studying the rules for working with a specific cash register model. It is also recommended that the manager conclude an agreement with the employee on full financial liability to avoid unpleasant incidents with the tax authorities and subsequent compensation for damage at the expense of the employee.
We will register and connect the cash register in 1 day!
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How to work at a cash register in a store
Before starting work at the cash register, the cashier undergoes training and gets access to, as well as change money and. The first action at the beginning of the day is to open a shift. To do this, the cashier prints a shift opening report, which is sent to the fiscal data operator and includes information about the machine, shift and cashier. In cases where it is unknown whether there will be customers in the store that day, it is better to open the shift with the first customer. The shift is closed at the end of the day, the cashier hands over cash and generates a report on the closure.
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Training cashiers to work at the cash register is the responsibility of the manager. It is necessary to discuss with the cashier various situations and the procedure for subsequent actions. Such situations include:
- The store's electricity was cut off while a payment was being accepted, or at the end of the shift there was a surplus of funds in the cash register. In this case, the cashier needs to generate a correction check ( read moreIn this article ).
- The buyer returns the goods to the store or the receipt has been punctured with excess products. The cashier’s duty is to generate a “return receipt” check. To do this, you need to accept an application from the client to return the goods, make an invoice and punch a receipt at the checkout, the details are the same as in the usual one with one exception: in the “payment attribute” position, put “receipt return”.
- The buyer made an advance payment. In this case, the “payment attribute” field should contain the value “advance/prepayment” (this point is explained in the letter of the Federal Tax Service of the Russian Federation No. AS-4-20/21345@ dated November 11, 2016)
In other cases, the cashier’s actions correspond to the algorithm described above. Working on a cash register is not as difficult as it seems; you can study the operation of the cash register in detail in the following video:
Training to work at the cash register: how to avoid punishment from the tax authorities
In order to comply with legal requirements, the cashier must follow the following rules:
- Do not work during a power outage (otherwise there will be no information to transmit to the Federal Tax Service).
- If there is no Internet connection, checks can only be punched for 30 days; after this period, the fiscal drive is blocked and a fine from the inspection will follow.
- The seller cannot leave workplace(if the cash register is in working order) and allow strangers to access it.
- The cashier is required to provide an electronic version of the receipt if the client provided a QR code from the Federal Tax Service application or provided his phone number or e-mail.
Specialized organizations are involved as well. To learn how to properly use the device, install software, or select an FDO, contact a specialist.
Many individual entrepreneurs who have a retail outlet do not know how to install a cash register. If an entrepreneur sells products and services for cash, then he needs to know how a cash register device (KKM) works.
The rules for using the cash register are established in 2 documents:
in the law of April 25, 2003 No. 54 “On the use of cash registers when using cash payments (or) payments using a payment card”;
in the Decree of the Government of the Russian Federation of July 23, 2007 No. 470 “On the registration and application of cash registers used by LLCs and individual entrepreneurs.”
Before you start working on a cash register, you need to carefully study the rules for using this equipment. 
Setting up and rules for using the cash register
Payment transactions are recorded on cash register equipment and money is processed throughout the working day.
On this moment There are many types of cash registers - electronic devices, iPad cash registers, etc. However, they all have the same operating rules.
Cash register installation
Installation of cash register equipment and its connection
First, the individual entrepreneur must place the cash register equipment on the work surface, next to which there is a place for the client where goods can be laid out.
Using batteries
The backup memory of cash register equipment runs on batteries. The PC must insert a battery before using any of the functions of this equipment.
First you need to remove the receipt compartment cover and find a place for the battery. In this case, the individual entrepreneur must use a small screwdriver.
Then close the lid on the battery compartment.
Individual entrepreneurs need to replace the batteries once a year so that they work uninterruptedly.
Application of paper roll
First you need to remove the receipt compartment cover. In this case, you need to make sure that the end of the paper roll is not torn (has straight edges). As a result, the IP can easily insert a paper roll into the device.
When finished, click on the SUBMIT button. In this case, the device will catch the paper and drive it through itself.
Unblocking a cash register
Typically, the cash register has a key that the cashier uses to lock the register for security purposes. Under no circumstances should the individual entrepreneur lose this key.
In this case, you can simply leave the key in the cash register so as not to lose it and if a dangerous situation arises, you can lock the cash register compartment with cash.
Turning on the cash register
Several cash register devices there is an On/Off button on back side. Other cash registers have a key on top.
To turn on this device, you need to click on the button or turn the key to the REG position.
Modern types of cash register devices are equipped with a MODE button, which replaces the key. In this case, you need to click on the MODE button and press it until the REG position.
Setting up a cash register
Cash register devices can be configured in such a way that they combine similar items in one category. A category of goods may be subject to tax or vice versa - not subject to taxation.
Also, individual entrepreneur cashiers can set the date and time.
Programming of the cash register can be started by turning the key to the PROG (P) position, or by clicking on the button that switches the cash register to the PROGRAM mode.
Other cash register devices are equipped with a manual lever, which is located under the cover of the paper roll compartment. In this case, the lever must be switched to Program mode.
Entering a password for working with a cash register
When using a cash register device, the cashier must enter a personal service number or password each time. When using a service number, the individual entrepreneur distributes each purchase to a specific cashier. In this case, all sales are tracked and errors are identified.
If the individual entrepreneur owns a restaurant, then the employees of his establishment will need to enter their service codes along with table numbers and the number of customers.
Modern types of cash register devices require you to enter a password and email address when logging into the system.
Entering the amount of the first sales
When working at the cash register, you must use a keyboard with numbers to enter exact amounts in rubles. The cashier does not need to enter the decimal separator because the cash register does this automatically.
Some devices are equipped with a scanner. It reads barcodes and immediately enters product information. In this case, the cashier does not need to define the section when performing the following steps.
Using a specific department button
On a significant number of cash register devices, the cashier clicks on a button after typing the amount, which classifies the product into a specific sales category ( foodstuffs, clothes, etc.).
Keys for sections should be configured as either taxable or tax-exempt. In this case, you need to carefully study the instructions for the cash register device in order to successfully work with this equipment, having familiarized yourself in advance with the rules for linking the tax rate to a specific key.
Then you should look at the receipt: you need to click on the SUBMIT button (on the arrow) so that the paper check slides up. In this case, you can see the entire amount that is written on the check.
Each added item is included in the total amount, which is displayed on the device screen or barcode reader.
Adding a discount
If the product is on sale, the cashier must take into account the size of the discount.
In this case, you need to do the following:
- enter the cost of the product;
- click the button with the section;
- dial the discount amount as a percentage (so, 15 means 15%);
- press the % button. It is located on the cash register keypad.
Entering amounts for other products
The individual entrepreneur needs to use the cash register keyboard to enter the price of each product. In this case, after entering the price of the product, you need to click on the button for a specific section.
If the cashier is checking out several pieces of the same product, he needs to do the following:
- collect a certain amount of these goods;
- then click the QTY (Quantity) button;
- Next, enter the price of one of the goods;
- then click the button for a specific section.
So, if they buy 2 loaves of bread from an individual entrepreneur at a price of 6.99, then you need to press 2, then Qty, then 699, and the section button.
Using the Preliminary Totals Button
When you use this button, the total cost of the entered product will appear on the cash register screen. In this case, all taxes that were linked to section buttons will be added.
Method of payment for goods
Buyers pay for goods with cash, credit cards or checks. The cashier also accepts gift cards and certificates, which are considered cash.
When receiving cash from a buyer, you need to enter the cash amount and click on the CASH button. It is located below, on the right and is the largest.
After this, a message appears on many cash register devices indicating how much change should be given to the client. At the same time, not all cash register devices do this, and the cash register worker must calculate the required amount of change in his head.
After opening the money compartment, you can put cash or a check in it and determine the amount of change.
When paying for goods with a credit card, the individual entrepreneur must click on the CARD button and use a special terminal.
When receiving a check from the buyer, you must enter the amount indicated on this payment document. Then you need to click on the CHECK button and put it in the compartment with cash.
To open a compartment with cash, it is not necessary to sell something. Just click on the NO PURCHASE (NO PURCHASE) button. This can only be done after the manager enters a special code to switch the cash register device to TM mode.
Closing the cash register
After finishing the working day, the cashier must always close the compartment with cash. Otherwise, the individual entrepreneur may lose his money due to illegal removal of money (robbery) from the cash register.
An individual entrepreneur must empty the cash compartment every day at the end of the working day. This device should be stored in a place hidden from strangers.
Preparing cash register balances and sales reports
Calculating the amount of sales for 1 day
Some individual entrepreneurs periodically check the number of sales per day.
To determine the total amount, you need to click on the button that switches modes, or turn the device key to the X position and select mode X.
When using X mode, the total revenue is calculated. However, when using Z mode, the revenue received during the day is reset.
Presentation of sales reports
This report shows all sales for the day. Most cash register devices print the following reports:
- sales report for 1 hour;
- report on the work of individual employees;
- report on a specific section, etc.
In order to print these reports, you need to click on the MODE button and set it to Z mode, or turn the key to Z.
Registration of device balance
After generating a sales report for the day, the cashier needs to count the money in the cash compartment. If the individual entrepreneur cashier has credit card receipts or checks, you should add them to the total.
Many credit card terminals also print a daily report. In this case, the cashier can easily reconcile the sales for the day. He needs to subtract the total amount from the one with which the cashier started the day before making the first sale to the customer.
The cashier should also keep a book of financial transactions, credit cards and checks. This will make it easier for the individual entrepreneur to maintain general records.
After the above steps, the cashier must return the base amount to the cash register before the start of the new working day.
The cashier needs to remember that when he is not working, he must keep the money in a place inaccessible to prying eyes.
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Instructions
Carefully read the instructions - it shows such points as the purpose of the keys and the principles of operation of the device. However, if you plan to use the machine in your company and will work independently as a cashier for some time, then it is important to know how to handle it. Small companies most often buy an EKR cash register - it is certified for trade and service enterprises. In addition, the car can be re-registered up to 5 times.
Connect the device to the power source, the time should appear on the screen. If it does not coincide with the real one, correct it using the “PI” key - press it and enter the hours and minutes - only 4 digits. To view the time value during operation, use the button with an asterisk (*).
Pay attention to the date - it must be correct. If the number does not match, then you cannot use such a machine. Notify service center about the malfunction and try to eliminate it as soon as possible as soon as possible.
Thread the cash register tape into the machine. To do this, remove the cover on the front panel with the hole for the check output and insert the reel. Thread the end of the tape outward and then close the inner cavity.
Click "IT" twice. The first time the cashier mode (“?”) appears on the screen, the second time “P?”. Then dial six zeros, after which you will see the inscription “0.00”.
Press “IT” - a zero check will be printed. If you need to cancel a purchase, then dial:
Sum;
- section;
- the amount of money received from the buyer (optional);
- "IT".
Wait for the check to come out, tear it off and give it to the client along with the change.
Please note that a modern vehicle relies on multiple electrical systems to operate. All of them are powered by a battery, which, in turn, is powered by a direct or alternating current generator. The generator, like the generator, rotates using a belt drive. The generator powers the starter, lights, signal, furnace, radio and windshield wipers.
Please note that almost all modern ones have drums on the front wheels. All four brakes can be controlled using the brake pedal via a hydraulic transmission. In this case, the parking, or hand, brake is connected only to the rear wheels.
Sources:
- how a car works in 2019
Usually, after breaking up, former lovers or spouses practically stop communicating: they begin to spend time in various companies, visit other bars and try not to randomly cross paths on the street. However, it's not so easy to avoid your ex's company if you work for the same company.
Instructions
No matter how your relationship ends, try to remain, if not friends, then at least friends. Both you and your ex-young man must understand that without this, working together will be extremely difficult. For the first time, you can limit your communication exclusively to work issues. Everyone can spend lunches, tea parties and smoking breaks in their own company.
Do not discuss the fact of your separation with your colleagues or its reasons. All your words can reach your ex-lover, and he is unlikely to be happy that he has become the main character of the gossip going around the office. This will not help you maintain a comfortable work environment, and revenge can be terrible.
After a breakup, people often feel far from positive emotions in relation to each other. If your ex wants to take revenge on you by framing you in front of your superiors, you must be fully prepared. Just do your job perfectly, and you are unlikely to be in any danger. If you have the opportunity to point out to your boss your ex-boyfriend’s faults, try to restrain your impulse. Such hostile sentiments will have a very detrimental effect on your working together.
Try not to react to gossip, questions and jokes, which will probably happen if at least a few colleagues at work knew about your relationship. If you have a new partner, do not rush to tell everyone present in the office about it - this may provoke a negative reaction from your ex.
Don't start new romances at work in order to annoy your ex. And in general, try to refrain from dating another colleague in the future. Firstly, it will negatively affect your reputation. And secondly, sometimes it can be difficult to work with just one ex, but what will you do if there are several of them?
Thousands of owners of summer cottages in the spring and after harvesting in the fall are forced to bear the heavy burden of digging up the soil. Then - cutting ridges, sowing seeds or planting potato tubers.
Many people don’t even realize that they can avoid routine work every year. To do this, you need to decide and build several stationary organic beds that will never be dug up.
You will need
- Old boards or beams. Length - no restrictions, width - at least 25 cm.
- Cardboard and newspapers (old boxes, any waste paper, newspapers, magazines).
- Organic waste: branches of trees and shrubs, sunflower and corn, dry and fresh weeds (without seed pods), mowed lawn grass, kitchen organic waste (tea brewing, vegetable peelings, etc.)
- Manure (preferably, but not required).
- Garden soil.
- Metal or plastic mesh against moles (if there are moles at the dacha).
- Biofertilizer "Baikal EM" (optional, but recommended).
Instructions
If you have a lot of organic waste on your site, then you can make several beds; if you don’t have enough, start with one organic bed and make sure of its effectiveness.
So let's get started.
We put together a structure from the boards in the form of a rectangle with the following parameters: width - no less than 80 cm, no more than 1 meter, height - no less than 20 cm, length arbitrary.
We secure the ridge with metal corners or dowels in the ground.
We position the box from north to south for uniform lighting throughout the day.
If there are moles, place a net on the bottom of the box and attach it to the sides.
We put cardboard, multi-layer newspapers and magazines on the bottom. The goal is to prevent weed rhizomes from germinating. Over time, the paper will rot, having fulfilled its function.
We fill the cardboard with a thin layer of sand on top to ensure drainage and breathing of the roots.
We lay a layer of coarse organic drainage on top of the sand: branches, corn and sunflower stalks, reeds, large stem weeds without seeds. The goal is to provide air access to rotting organic matter and roots.
On top we lay a layer of small organic matter: straw, mowed lawn grass, chopped weeds (can be mowed outside the site), kitchen waste (except for meat and fish - they attract rats and mice).
Add manure (if any) to the box mixed with plant organic matter.
Pour a layer of garden soil from the site, 10 cm high.
We spill the resulting organic “layer cake” with a solution of the “Baikal EM” preparation. The goal is to speed up the decomposition of organic matter and the planting of seeds or plant seedlings in the garden bed.
If there is no Baikal, use an infusion of weeds. How to do it: chop nettles, dandelions and horsetail, fill half a barrel, fill with water to the top, wait a week for it to ferment.
Use for filling organic beds and subsequently for watering plants as a valuable fertilizer (be sure to dilute with water in a ratio of 1:5, 1:10)
We cover the box with polyethylene for a couple of weeks to rot and warm the soil. Keep the soil moist.
When the ground has settled a little, we add new soil and sow the seeds and plant the seedlings.
During the season, the soil under the crops should be mulched, i.e. covered with organic matter or newspapers, cardboard, or both at once. Goal: prevent weeds from sprouting and the soil from drying out.
Over the summer you will have to add layers many times, since they quickly “go away”, they are eaten by microorganisms, insects, and worms, enriching the soil with organic matter.
The amount of watering is halved by using a layer of mulch.
In the fall, the beds are not dug up. In September, they sow green manure before winter or fill the boxes with organic matter so that the soil does not compact under the snow.
In spring, the beds are not dug, but shallow loosening is done with a hoe (no deeper than 3-5 cm). After this, the seeds are sown.
Potatoes are planted in shallow (5 cm) holes and covered with a 20 cm layer of organic matter (straw, weeds, kitchen waste).
note
If you do not lay organic mulch on the beds all summer, the soil in the boxes will quickly dry out. Follow the technology of “smart” beds completely.
Arranging boxes is important on clay soils with high level groundwater, with spring flooding, frequent precipitation. To the south, it would be optimal to arrange such a “layer cake” not in a box, but in the ground, digging a hole the size of the bed. You can line the walls with boards to prevent weeds from growing.
Sources:
- Own experience
- how to dig up a garden
If you want to create video games, smartphone apps, or websites, you need to learn how to code. There are countless different languages programming, but they all usually have common principles of operation.
Define your goal
Learning a programming language is quite an interesting activity, but before you begin the learning process, you need to clearly formulate your goal. For what purposes do you need knowledge of a programming language? Perhaps you want to become a web programmer, flash game developer, or write iPhone applications.Select a programming language
It is recommended to start learning programming with C# languages. These are basic languages, they represent a kind of industry programming standard, their knowledge is considered mandatory for any professional programmer. Don't start your training with programming languages like Java. You may find their syntax too confusing. The C# languages may be too complex for some programmers, in which case you can start your training with the Python language, which is also a good foundation.It may take you about a year to learn the basics of programming. You will learn the features of procedural and object-oriented programming, principles of working with binary trees, arrays, lists, etc. Only after learning the basics move on to more complex tasks.
Visit websites of programming language developers and study documentation. Be sure to communicate on programmer forums; they usually answer most questions from beginners.
Mathematics
If you want to learn to program, you just need to know math. In the process of work, you will encounter a large number of problems that cannot be solved without knowledge of the basics of this science. Exists a large number of mathematical systems and theories (Fourier series, Fibonacci numbers, etc.), which greatly simplify the programming process.The learning never ends
The evolution of programming languages does not stand still; their development is ongoing. Try to read as much as possible more literature dedicated to the area of programming in which you plan to work. Always look for alternative ways to solve problems that arise, this will help you constantly improve the efficiency of the code you create. Talk to professional programmers, they will always be able to advise how to deal with a particular problem. Reading their codes will also benefit you greatly.It is impossible to keep everything in your mind all the time. Feel free to use programming language reference books.
Programming problems, no matter how simple they may be, are never solved at once. They always require the development of the correct algorithm of actions that is effective in a given specific situation. Finding optimal algorithms requires constant practice and training. Try to solve small programming problems more often (you can find them on specialized sites), this will help you gradually hone your skills in this area.
Companies that provide intermediary services in the labor market and help employers select personnel, and job seekers find a vacant position, are called “labor exchanges” in the old fashioned way. There are now many such “exchanges”: these are recruiting agencies, employment agencies, territorial employment funds, and Internet portals that provide similar services. They use different approaches in their activities.
How do recruiting agencies work?
Recruiting agencies work directly with companies, concluding agreements with them, according to which they undertake to find candidates for the vacancies that the company has. These agencies have their own base of qualified professionals with specific experience. If this recruiting agency cooperates with large companies on an ongoing basis, it specializes in finding candidates in certain professional fields. Therefore, if you are going to submit your resume to be included in the candidate database, you should consider this specialization to reduce your search for a job. As a job seeker, this service will be provided to you free of charge, but you will not receive any guarantees here: whether to hire you or not is decided by the employer, who pays the agency.How do employment agencies work?
In such an agency, a database is maintained of companies that are looking for employees who meet certain criteria and professional requirements. In this case, a contract for the provision of services is concluded with the applicant, to whom, for a certain fee, within a specified period, the agency undertakes to provide information about vacancies that meet his needs. The payment option may be different: you can pay the agreed amount immediately upon drawing up and signing the contract, or the agency will deduct from you a set percentage of the first salary.How do online labor exchanges work?
There are many Internet portals with which both job seekers and employers cooperate. Accordingly, such sites contain both resumes of job seekers and vacancies available from companies. Here you can find any job - on a permanent, temporary and even remote basis. By registering and posting your resume, you get full access to the vacancy database and can also count on employment advice. On some of these information exchanges, for a fee, you can use additional information about the most attractive vacancies.How employment funds work
These are government bodies that register citizens in need of employment and keep records free seats, information about which is provided by employers. Their main task is to assist employers in selecting the necessary personnel, and citizens in choosing a suitable job. Due to budget funds Employment funds organize vocational training and retraining for unemployed citizens, provide them with advice and help in finding a suitable job.The vestibular apparatus is necessary for a person to hold the body in vertical position, performing coordinated movements, fixing gaze and head position, as well as for orientation in space. If the vestibular apparatus is not functioning well, you should find the cause of the “problem,” which may be hidden in the most unexpected places.
Pathological processes that cause such symptoms can be inflammatory, tumor or vascular in nature.
Causes
The most common causes of disturbances in the functioning of the vestibular apparatus are traumatic brain injury, otitis media, vestibular neuritis, ischemia of the vertebrobasilar region, as well as vertebrobasilar insufficiency caused by vascular problems. Also, these disorders can be caused by atherosclerosis of the basilar, vertebral or subclavian arteries, increased blood viscosity, orthostatic hypotension, cervical osteochondrosis or blockage of the internal auditory artery.
In almost half of the cases, doctors are unable to find out the exact cause of the poorly functioning vestibular apparatus.
Also, symptoms of vestibular disorders often occur in the presence of edema in the inner ear, injury to the vestibulocochlear nerve, intracranial hypertension, chronic bilateral vestibulopathy, intoxication or aminoglycosides. Problems with the vestibular system are also caused by: taking certain chemical drugs, Meniere's disease, concussion of the labyrinth, temporal bone fracture, perilymphatic fistula, cerumen plug, Eustachian tube dysfunction, otosclerosis, acoustic neuroma, basilar migraine, epilepsy, craniovertebral anomaly and gradually developing.
Working with people requires remarkable patience and endurance. Clients are different: some come with a smile and a chocolate as a gift, while others are always dissatisfied with everything that happens. The employee’s task is to find an approach to everyone.
Lecture No. 1. Cash machine " POS -terminal".
1. KKM device and operating rules.
KKM is a cash register machine. The name of the cash register is “POS terminal”, the program is Jaguar.
KKM consists of the following main elements:
Monitor
Keyboard
Printer (fiscal recorder "Shtrikh-FR-K")
Customer display
System unit
Money box
Scanner (volumetric)
Uninterruptable power source
An uninterruptible power supply will allow the cash register to operate for another 20 minutes in the event of a power outage. In this case, the cashier serves the last customer, closes the check, all other customers are asked to leave their purchases and leave the store.
Operating and safety instructions:
Cashiers who have undergone training, knowledge testing and safety instructions are allowed to work on cash register machines. Prohibited:
Install the cash register outdoors, in places not protected from moisture, dust and direct sunlight, near electric heating devices, powerful electric motors and other sources of electrical noise;
Plug the machine into the same outlet as other appliances;
Leave the cash register unattended, turn it off, reboot the cash register, pull out the cords (only the administration can reboot);
Wipe the cash register and scanner with a damp cloth;
Work with wet hands;
Pull the ribbon in the opposite direction to its movement - this may cause damage to the printer mechanism;
Press two ribbon buttons on the printer at the same time;
Place iron coin, banknotes and other foreign objects on the printer;
Operate a faulty cash register.
Basic rules for operating cash register machines, technical requirements for cash register machines, the requirements for the cashier’s work are determined by the “Standard Rules for the Operation of Cash Register Machines when Carrying Out Cash Settlements with the Population” (30.08.93, No. 104). Organizations are allowed to use only serviceable cash registers with long-term and non-volatile storage of information in fiscal (control) memory.
Fiscal memory is a complex of software and hardware as part of cash register equipment that ensures shift-by-shift registration and non-volatile storage of final information for the purpose of correct tax calculation. ( the federal law on the use of cash register equipment (CCT) dated May 22, 2003 No. 54-FZ) Sales amounts by cash register are recorded in the fiscal memory.
2. KKM malfunctions.
When working on a cash register, cash register malfunctions may occur. The cashier must be able to identify a cash register malfunction and report the failure to the administration.
The following malfunctions exist:
1. Moving totalizers (the amount is calculated incorrectly).
2. Cash register does not allow you to receive fiscal reports.
3. Discrepancy between real time and current time (± 5 minutes – penalty for the store).
4. The printer prints, but the receipt does not print (you need to turn over the loaded ribbon).
5. The scanner goes to sleep (you need to press the “Scanner-Beep” button on the keyboard).
6. The check buffer is full (you need to close the check, ask the buyer to pay, and put the rest in the next check).
The cashier can correct failures 4, 5, 6 independently, and to eliminate failures 1, 2, 3, the cashier reports the failure to KZP, KZP informs ZUM, and ZUM calls the SI (service engineer) by phone.
3. Operating modes on the cash register, personnel barcodes.
The Pos-Terminal cash register has three access modes:
1. Administrator mode (taking X and Z reports, cancellation, correction, working with the product directory, making deposits and payments, printing a copy of a receipt);
2. Controller mode (KZP) (working with the product directory, printing a copy of the receipt, correction);
3. Cashier mode (selling goods).
The terminal system is connected to barcodes using
which you can enter a certain operating mode and perform
certain functions.
The cashier barcode allows you to work in cashier mode. Each cashier has his own individual barcode.
Controller, BM, UM, ZUM barcodes allow you to work in controller and administrator modes, respectively.
Employees with badges with barcodes: UM, ZUM, BM, KZP, KO.
4. Assignment of keyboard keys.
“REGISTRATION” - registration with a badge, entry and exit from the working window
“EXIT” - exit from a specific operation
“X” - taking X, Z reports
"QUANTITY" - multiplication, weight
"KOR" - correction
"ANN" - check cancellation
“HELP” - working with the product directory
“PRODUCT CODE” - confirmation of local and barcode
"YES" - confirmation
“REPEAT” - re-punching of the goods
“DEPOSITION” - depositing money into the cash register
“PAYOUT” - payment of money from the cash register
"ДЯ" - opening the cash drawer
"CANCEL" - no or reset
“CASH” - counting change, entering amount
“CLOSE CHECK” - closing a check
“--→” - erase
“CONTINUE PRINTING” - continue printing
“COPY OF CHECK” - printout of a copy of the check
“SCANNER BEEP” - wake up the scanner.
Of these buttons, there are several dangerous ones, which must be pressed carefully, after thinking. These are the keys:
“EXIT” - you can exit the working window,
“REPEAT” and “QUANTITY” - you can make a shortage or mismatch for the store. (It’s better not to use this button, but to sell everything through the scanner),
“VP” and “VN” - they can be confused,
“CLOSE CHECK” - if the check is closed and the buyer refuses the goods, nothing can be changed in the check, no cancellation or correction can be made.
Lecture No. 2. System for selling goods on cash register machines " POS - terminal".
1. The concepts of local and barcode.
In our stores, the code system and the product can be punched using a barcode or local code. Cashiers do not work with the cost of goods.
Barcode- This is the product marking that the manufacturer applies to the packaging of its products. Consists of a set of numbers and vertical strokes. There may be no barcode for any product.
Local code- consists of four or five digits and is assigned to the product at the Pyaterochka Central Office (pricing department). The local product code can be found on the price tag of this product, in the directory, in the cashier’s tablet, or can be applied with a label gun, at the BM. Regardless of whether a product has a barcode or not, each product is assigned its own local code. If the product has a barcode, then the product is punched through the scanner; if there is no barcode, it is punched using the local code.
There is a rule: if the local code begins with zeros, zeros are not typed at the checkout.
When selling, the set of numbers of the bar code and local code on the keyboard is confirmed by the “PRODUCT CODE” button.
2. Details of the cash receipt and price tag for the goods.
On the receipt issued to the buyer The following details must be reflected:
Name of company,
Address and store number,
Taxpayer organization identification number (TIN),
Cashier's name,
Factory and registration number KKM,
Serial number of the check,
Date and time of purchase,
Local code and name of the purchased product,
Purchase cost,
Amount of money received, change,
Sign of a fiscal regime.
On the price tag, which denotes the product in trading floor The following details are present:
Name of company,
Store number,
Name of product,
Manufacturer country,
Marking “per piece”, “per pack”, “per kg”,
Local product code,
Print date of the price tag,
From the back of the price tag:
Store stamp,
Signature BM.
There are several types of price tags that differ in color and size.
By color:
White (regular price tag)
Orange (product indicator)
Yellow (promotional product and product for which a discount is valid with a discount card)
Green (new products).
There are price tags according to sizes:
Giant,
Double,
Small,
Additional,
Average,
Cigarette,
Price according to the card.
3. System for selling piece goods, selling goods through multiplication.
Piece goods are goods with a standard weight, packaged in standard, identical packaging.
Any piece goods can be sold in 3 ways:
).
3. through local code (according to the scheme:
dial local code – “PRODUCT CODE” button).
Selling through multiplication.
If you need to sell several pieces of any identical product, we use the following scheme:
number – button “QUANTITY” - 1 of the ways to sell piece goods.
When closing a check, the following scheme is used:
“CASH” button - enter the amount of the buyer’s money – “CLOSE CHECK” button.
4. System for selling weighted goods.
Weight goods are divided into two types:
Weight goods from Pyaterochka,
Weight goods from the manufacturer.
System for selling weighted goods from Pyaterochka.
Weighted goods from Pyaterochka are goods packaged in a store (fruits, vegetables, deli section, some types of sweets, cookies, etc.). This product has a thermal label attached to it.
Any weight product from Pyaterochka can be sold in 3 ways:
1. through a scanner (hold the product with a bar code to the scanner).
2. by manually typing a barcode (according to the scheme:
dial the barcode numbers – “PRODUCT CODE” button).
3. through a local code with weight gain (according to the scheme:
).
The local code and weight can be found in the product barcode on the thermal label:
28 08444 001248
Designation of barcode numbers:
28 – number of the Pyaterochka weight section,
08444 – local code (zero is not typed),
00124 – weight of the product (type at the checkout, separating grams from kilograms with a comma, for example: 0.124),
8 – check digit, does not carry any information for the cashier.
This is how you can write a barcode only for weighted goods from Pyaterochka.
System for selling weighted goods from the manufacturer.
Weighted goods from the manufacturer are goods packaged at the factory; they are brought to the store already packaged (all goods are in vacuum packages: fish, cheese, sausage cuts, etc.). This product is affixed with a thermal label from the manufacturer, but this product is also hung in the store and a thermal label from Pyaterochka is affixed.
If the goods were not re-sold for any reason, they can be sold in the following ways.
Any product by weight from the manufacturer can be sold in 2 ways:
1. by manually entering a barcode with weight gain (according to the scheme:
gain weight - "QUANTITY" button - dial the barcode numbers - "PRODUCT CODE" button).
2. through a local code with weight gain (according to the scheme:
gain weight – “QUANTITY” button - dial local code – “PRODUCT CODE” button).
Be sure to gain WEIGHT when selling through a local code, otherwise kilograms will be sold.
Lecture No. 3. Problem situations and the procedure for solving them.
1. Correction operation.
Correction is the cancellation at the beginning, in the middle, at the end of the check of one or more positions in the check. This is done in the KZP or administration access mode, and is done only with an open check.
Reasons for correction:
1. cashier error,
2. buyer's refusal,
4. KKM failure.
After adjustment, the cash register automatically goes to
cashier mode. Therefore, if you need to remove several different products from a receipt, you need to switch to controller mode before each product.
Correction scheme:
registration with a badge - the "KORR" button - 1 of the ways to sell goods.
When making corrections, the same method is used as when selling goods. The adjustment takes place only positionally.
After closing a check in which an adjustment has been made, 2 checks are issued:
The first check is given to the buyer, the position “STERNO” = CANCELLATION will be written on it (the position that was canceled will not disappear from the check, but will be written with the word REVERSE).
The second check is a corrections report. These reports are transmitted to the checkout controller, and based on them, the KZP fills out a correction log. Receipts are pinned to the journal.
2. Operation cancellation.
Cancellation is the cancellation of the check completely.
Cancellation is made only in administration mode and only when the check is open.
Reasons for cancellation:
1. cashier error,
2. buyer's refusal,
3. the product is incorrectly labeled,
4. KKM failure.
Cancellation scheme:
registration with a badge – “ANN” button.
After this, a cashier's check will be issued, on which it will be written: CHECK CANCELED. Based on this check, ZUM fills out the cancellation journal, and the check is pinned into the journal.
If the cancellation is made due to the rudeness of the cashier, the cashier writes an explanatory note and pays a fine for poor customer service.
3. Operation copy of the check.
A copy of the receipt is made at the buyer’s request according to the following scheme:
enter the check number – button “COPY OF CHECK”.
Sometimes a copy of the check is not made by KKM, in which case KKM issues a copy manually. The form is taken from BM. The receipt must be stamped by the store.
4. Working with the product directory.
The product directory is the entire assortment matrix of the product, namely the product that is registered with BM. If the item is not in sale mode. It won’t be possible to find it in the reference book either.
KZP and administration have access to the certificate. You can work in the certificate regardless of whether the check is closed or not.
In the certificate you can find: barcode, local code, product name, product price, mark “piece goods” or “by weight”.
Scheme of work in the directory:
registration with a badge – the “HELP” button is one of the ways to sell goods.
To exit the product directory, you need to press the “EXIT” key, but the cash register can automatically exit the help window. To continue working, you must switch to cashier mode.
Lecture No. 4. Opening and closing of the operating day for cash register machines.
1. Preparation for the opening day.
KO's arrival time at the store is 8:00. In the morning, the cashier puts the workplace in order, checks the operation of the cash register, and checks the time at the cash register. From ZUM KO receives 5 things in the morning:
- KKM keys,
- discount cards,
- KKL (cash register tapes)
- name badge,
- exchange.
For receiving the change, the cashier signs in the main cash register journal and recalculates the change in the main cash register.
Also in the morning, KO and KZP check the availability of goods that are sold at the checkout: cigarettes, bags, disposable coffee.
2. Opening of the day by cash register.
1. Preparations have been made for the opening of the day, the cashier inserts the cash register into the printer.
2. ZUM takes an X-report:
This X-report must be null. Based on this report, ZUM fills out the cashier's journal.
3. ZUM deposits money to the cashier:
registration with a badge – “VP” button - enter the amount of change - “CASH” button.
4. KO or ZUM signs the KKL: date, time, serial number of the cash register, full name of the cashier, signature of KO, full name ZUM, signature ZUM, readings of the non-zeroed counter at the beginning of the day.
ZUM takes all reports and puts them in a journal and stores them until the evening.
3. Closing the day by cash register.
At 21.00 they begin to close all the cash registers one by one. ZUM comes to the checkout, blocks the line (stands at the end of the line and asks that customers not line up behind him). ZUM calls the guard over. All money movements are made only in the presence of a security guard.
1. ZUM takes an X-report:
registration with a badge – button “X” - button “1”.
2. ZUM makes a payment from the cash register:
registration with a badge - button “X” - button “2” - the amount is displayed - button “CASH”.
3. The cashier collects all the money: takes out a coin box, puts large amounts of money on it, wraps it in a canvas bag and, accompanied by a ZUM in front and a guard in the back, goes to the main cash register. The security guard does not enter the main cash register, he goes to his workplace. ZUM and KO are closed at the main cash register. KO counts the money: makes up the change for the next day and does the taxation according to the bills. The exchange fund can be fixed or non-fixed. If the change fund at the facility is not fixed, then it is compiled in this way: all the small change and banknotes in denominations of ten rubles are taken, taxed (the taxation indicates the name, quantity, total amount of each coin or bill, the total amount of change, date, and the cashier's surname) and put into the package. All other money is counted separately and a bill sheet is also drawn up for them.
When the change fund at the facility is fixed, for example 500 rubles, then you need to put exactly 500 rubles in the bag (neither a coin more nor a coin less).
For the change of change, the cashier signs in the journal for maintaining the main cash register, for discrepancies - in the journal for recording shortages and surpluses upon change Money cashiers.
4. After counting the money, the ZUM with the X-report goes to the BM to check the X-report readings with the computer implementation. BM gives permission to withdraw the Z-report if the amount is correct.
5. ZUM and KO go to the cashier, ZUM takes a Z-report:
registration with a badge – button “X” - button “3” - button “YES”.
Based on the Z-report, the cashier-operator's journal is filled out.
6. KO signs KKL: date, time, serial number of the cash register, cashier’s full name, KO’s signature, full name ZUM, signature ZUM, readings of the non-zeroed counter at the end of the day.
7. The tape is torn off and handed over to the ZUM archive at the main cash desk. A new tape is refilled the next day.
After the closing of the operating day, the cashier puts the workplace in order and helps in displaying the goods.
Concepts X andZ-reports.
The X-report is not a fiscal financial report, a report without cancellation, and is taken out several times a day.
Z-report is a fiscal financial report, a report with cancellation, withdrawn once per business day.
4. Instructions for discrepancies when depositing cash by cashiers.
Acceptable discrepancies between cash and the report are ± 5 rubles.
If, when counting money, a shortage or surplus of funds in the amount of 5.01 rubles to 19.99 rubles is revealed, the cashier is required to write an explanatory note during the working day. The cashier compensates for the shortfall from own funds. The surplus is at the discretion of the Facility Manager. A three-time repetition of such a discrepancy is grounds for the dismissal of the CO.
In the event that the amount of discrepancies is from 20 rubles to 100 rubles - information about the cashier, the amount of the shortage or surplus, the Deputy Store Manager reports to the Supervisor immediately after the check. The explanatory note is written by the cashier immediately. Repeating it twice is grounds for dismissal.
If the amount of the discrepancy is 100 rubles or more, then this may be grounds for dismissal of the cashier. Information is reported to the Supervisor and the NKID.
Training. Loading ribbon into the printer.
The cashiers are explained the rules for threading control and receipt tapes into the printer, and are given time to try threading the tapes themselves.
The next task is to refuel the KKL for a while. The standard is 35 seconds.